Reviews Analyzed
5
We Collect & Analyze Reviews
Simpli Home
Experiences & Reviews
Simpli Home is a consumer home-furnishings company that sells indoor furniture and decorative items through e-commerce channels and retail partners. People researching Simpli Home reviews commonly seek information on product durability, customer support responsiveness, shipping and returns, and warranty or replacement-part availability.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
23d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers describe poor customer service: slow or circular responses and unresolved part requests. One reviewer reported quick, helpful replies.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers said offered credits or small reimbursements did not match item value, producing dissatisfaction with compensation practices.
Share of mentions
Weak
8%
⚡
User experience
Limited mentions: one buyer reported a smooth online ordering and delivery experience; few reviews discuss the shopping or assembly process.
Share of mentions
Mixed
4%
🔧
Product quality
Multiple reviews report defective or split wood, gouges, busted drawers or surfaces that scratch easily; one reviewer described a sturdy, attractive table.
Share of mentions
Weak
21%
📞
Communication
Frequent complaints about poor follow-up, canned replies, missed shipments and unreturned calls; one reviewer specifically praised prompt responses.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions in this sample trend negative: several reviewers said they would not purchase again due to defects and service; one remained satisfied.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (November 2021 – October 2025).
Skyler Coffee Table
"I was a little hesitant to order a large item like a coffee table online, but I am very happy with the purchase. The table is sturdy and looks great. I was looking for something with a little rustic charm and that matched the rest of my furniture and this table does just that. I love that it has a lower shelf for displaying books and nick knacks while the top is large enough to comfortably fit 4 people. The customer service was great. I had a few questions and they were very helpful in answering them. The seller was also very quick in responding to questions which was great. I would definitely purchase from here again.
"
Gary
Collected.reviews
Nov 21, 2021
Featured for: Positive product and service example
Terrible customer service, avoid this company
"Defective product received.Split top same as other reviewer in addition to gouges and busted drawers. Endless delays and non-answers from "customer se..."
JP
Trustpilot
Oct 01, 2025
Featured for: Defective product and poor compensation
HORRIBLE CUSTOMER SERVICE!!!
"Next to AT&T, possibly the WORST customer service ever! Just needed one simple part that was defective and it took over a week to finally get anyone t..."
Bryan Canty
Trustpilot
Oct 01, 2025
Featured for: Illustrates repeated communication failures
Nice table but terrible customer service
"We ordered the Hunter Lift table via Kohls and when it arrived it was already scratched on the sides where they stored the metal legs because the legs..."
ScorpiaBoost
Trustpilot
Oct 01, 2025
Featured for: Mixed product quality, poor service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
JP
trustpilot.com
Oct 01, 2025
Terrible customer service, avoid this company
Defective product received.Split top same as other reviewer in addition to gouges and busted drawers. Endless delays and non-answers from "customer se...
M
Mark Morris
trustpilot.com
Oct 01, 2025
End table top has many splits in it. Customer service is a joke.
Product is made out of wood and it is split so bad we can insert many playing cards into the splits. Have worked with customer service for wee...
B
Bryan Canty
trustpilot.com
Oct 01, 2025
HORRIBLE CUSTOMER SERVICE!!!
Next to AT&T, possibly the WORST customer service ever! Just needed one simple part that was defective and it took over a week to finally get anyone t...
S
ScorpiaBoost
trustpilot.com
Oct 01, 2025
Nice table but terrible customer service
We ordered the Hunter Lift table via Kohls and when it arrived it was already scratched on the sides where they stored the metal legs because the legs...
G
Gary
Collected.reviews
Nov 21, 2021
Skyler Coffee Table
I was a little hesitant to order a large item like a coffee table online, but I am very happy with the purchase. The table is sturdy and looks great. I was looking for something with a little rustic charm and that matched the rest of my furniture and this table does just that. I love that it has a lower shelf for displaying books and nick knacks while the top is large enough to comfortably fit 4 people. The customer service was great. I had a few questions and they were very helpful in answering them. The seller was also very quick in responding to questions which was great. I would definitely purchase from here again.
Conclusion
In this set of reviews customers frequently report product defects (split tops, gouges, scratch-prone surfaces) and unsatisfactory customer-service interactions. Several buyers noted low-value compensation offers relative to item price. If you consider buying, inspect items at delivery, photograph any damage, and confirm replacement-part and return policies in advance. Purchasing through a retailer with local return options or confirming warranty details may reduce risk. Experiences vary: at least one reviewer reported a sturdy table and prompt support, so outcomes are not uniform.