In this set of reviews customers frequently report product defects (split tops, gouges, scratch-prone surfaces) and unsatisfactory customer-service interactions. Several buyers noted low-value compensation offers relative to item price. If you consider buying, inspect items at delivery, photograph any damage, and confirm replacement-part and return policies in advance. Purchasing through a retailer with local return options or confirming warranty details may reduce risk. Experiences vary: at least one reviewer reported a sturdy table and prompt support, so outcomes are not uniform.
Examples from available reviews (Nov 2021 – Feb 2026).
Sturdy, attractive coffee table met expectations and prompt customer service.
“The table is sturdy and looks great.”
Received a defective coffee table and experienced unresponsive, delayed customer service.
“Endless delays and non-answers from "customer service" (funny name for that group).”
Required a replacement part and faced extremely poor, unresponsive customer service.
“their representative hung up on me.”
Table arrived scratched and customer service offered inadequate compensation.
“They then continued to offer us a $40 reimbursement...on a $500 table.”
Most reviewers describe poor customer service: slow or circular responses and unresolved part requests. One reviewer reported quick, helpful replies.
Several reviewers said offered credits or small reimbursements did not match item value, producing dissatisfaction with compensation practices.
Limited mentions: one buyer reported a smooth online ordering and delivery experience; few reviews discuss the shopping or assembly process.
Multiple reviews report defective or split wood, gouges, busted drawers or surfaces that scratch easily; one reviewer described a sturdy, attractive table.
Frequent complaints about poor follow-up, canned replies, missed shipments and unreturned calls; one reviewer specifically praised prompt responses.
Overall impressions in this sample trend negative: several reviewers said they would not purchase again due to defects and service; one remained satisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived incomplete, company failed to communicate and refunded insufficiently.
“they were just going to not send me the rest of my order.”
Received a defective coffee table and experienced unresponsive, delayed customer service.
“Endless delays and non-answers from "customer service" (funny name for that group).”
End table arrived split badly and customer service was unhelpful.
“it is split so bad we can insert many playing cards into the splits.”
Required a replacement part and faced extremely poor, unresponsive customer service.
“their representative hung up on me.”
Table arrived scratched and customer service offered inadequate compensation.
“They then continued to offer us a $40 reimbursement...on a $500 table.”
I was a little hesitant to order a large item like a coffee table online, but I am very happy with the purchase. The table is sturdy and looks great. I was looking for something with a little rustic charm and that matched the rest of my furniture and this table does just that. I love that it has a lower shelf for displaying books and nick knacks while the top is large enough to comfortably fit 4 people. The customer service was great. I had a few questions and they were very helpful in answering them. The seller was also very quick in responding to questions which was great. I would definitely purchase from here again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Simpli Home is a consumer home-furnishings company that sells indoor furniture and decorative items through e-commerce channels and retail partners. People researching Simpli Home reviews commonly seek information on product durability, customer support responsiveness, shipping and returns, and warranty or replacement-part availability.