Customer feedback shows consistent praise for fabric qualities: several reviewers highlight softness, true-to-photo colors and durability after washing. Conversely, multiple recent reviews report serious service failures — notably lost or misdelivered packages and difficulties obtaining returns or help, including one reviewer who said the company demanded a police report for a $106 order. Communication is mixed: some buyers describe excellent service, others describe rude or stalled responses when seeking resolution. If fabric feel and appearance are your priority, reviews indicate positive outcomes; if reliable returns or dispute resolution are critical, consider documenting orders, keeping tracking information and using payment methods that support chargeback or dispute processes.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer received soft, colorful duvet covers and had an excellent experience.
“The duvet covers were unexpectedly awesome!”
Reviewer praised the soft bedding and fast, helpful service.
“Best bedding ever! So soft!”
Customer alleges delivery issue and unhelpful, rude company responses.
“BEWARE! This company is a total scam.”
Reviewer couldn't complete return despite return policy and poor responses.
“I have not been able to return the sheets.”
Some reviewers report quick order processing and fast delivery; others describe delivery issues or lack of assistance when shipments appear missing.
Reviews do not discuss pricing or perceived value; there is no clear evidence about affordability or value-for-money.
No reviewers comment on website, app, or checkout usability; feedback centers on product, shipping and customer support interactions.
Multiple reviewers describe the bedding as very soft, color-accurate and retaining appearance after washing for sheets and duvet covers.
Customer service is praised in positive reviews, but others report rude replies, stalled return handling and refusal to resolve delivery issues.
Overall experiences are split: several customers report satisfying purchases and fast delivery, while others report unresolved returns and delivery disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praised the soft bedding and fast, helpful service.
“Best bedding ever! So soft!”
Customer alleges delivery issue and unhelpful, rude company responses.
“BEWARE! This company is a total scam.”
Reviewer couldn't complete return despite return policy and poor responses.
“I have not been able to return the sheets.”
Simply amazing! This was my first purchase from this merchant, but it won't be our last! The duvet covers were unexpectedly awesome! My daughter was so excited when they arrived, she even took them out of the package to look at them before putting them on her bed. She loves everything about them, especially the colors. They are bright and cheerful (true to the photos) and seem like they will not fade with washing. I also love how soft they are. They washed nicely also. The order was processed quickly and arrived as scheduled. I would definitely purchase from this merchant again! Their customer service is excellent too. Thank you for such a great shopping experience!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Simply Organic Bamboo is a retailer of bamboo-based bedding and home textiles, such as sheets, duvet covers and blankets. Shoppers researching this brand commonly focus on fabric softness, color accuracy, wash durability, shipping, returns and customer support. This summary compiles available customer reviews to help consumers assess product feel, fulfillment reliability and after-sale communication.