Shoppers often praise Skate Guru for solidly made skates and hands-on help with sizing. Many say their skates arrived ready to use, with sharpening and accessories included. Others describe fulfillment problems, refund disputes, and at least one defect that led to an injury. Customer service accounts range from quick and helpful to rude or refusing help.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer accuses the site of bait-and-switch and unfulfilled orders.
“This online figure skating store operates under a "bait and switch" policy.”
A defective skate punctured a foot and customer service was unhelpful.
“a screw in the footbed that punctured my wife's foot.”
Product matched description, transactions were quick, reviewer highly recommends.
“Excellent product.”
Company provided clear communication, timely tracking, and excellent customer service.
“Love how this company gave clear informative communication on all facets of my purchase.”
Reviews split between helpful support and clear service lapses. Several customers describe staff finding the right skates and fixing missing-item issues. Multiple negative reviews cite rude replies, refusal to help, and mistakes in shipping methods that led to reimbursements.
Some customers call the prices fair and the shipping fast. Other reviews mention orders cancelled over pricing mistakes and refunds that left out shipping fees. A few say they needed third-party claims to recover deducted amounts.
Many customers note skates arriving sharpened and ready to wear. Several reviews mention guidance on sizing, while some buyers say the sizing chart left them unsure. A small number report late deliveries or packaging that appeared used.
Positive reviews often point to comfortable, durable skates that match the descriptions. A few isolated reports describe a serious defect that punctured a foot and one order arriving with unprofessional packaging. Shipping speed and item condition vary from order to order.
Many reviewers highlight clear updates, prompt tracking details, and fast replies from staff. Others describe short or unhelpful responses when they raised issues. Positive reviews often mention proactive, informative communication.
Experiences range from smooth purchases to notable breakdowns. Positive reviews focus on fit, ready-to-use skates, and helpful staff. Negative reviews center on cancelled orders, refund disputes, rude interactions, and at least one safety-related defect.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Reviewer accuses the site of bait-and-switch and unfulfilled orders.
“This online figure skating store operates under a "bait and switch" policy.”
They shipped incorrect boots and provided rude, unhelpful customer service.
“Sketchy and rude are the key descriptors for their customer service.”
A defective skate punctured a foot and customer service was unhelpful.
“a screw in the footbed that punctured my wife's foot.”
Vendor deducted shipping from refund and required Amazon claim to recover it.
“They deducted $30 for shipping.”
They denied service and responded rudely when contacted about sizing.
“When trying to become a customer they denied me service”
They canceled my order for a pricing error and refunded my money.
“there was a pricing error”
Reviewer says the shop was really good and liked it.
“Yhis was really good shop to skates everywere like it”
Company provided clear communication, timely tracking, and excellent customer service.
“Love how this company gave clear informative communication on all facets of my purchase.”
Helpful customer service and skates arrived quickly.
“Customer service was helpful, and the skates arrived quickly.”
They advised on proper skate size and reviewer loves the skates.
“I've been advised with a proper ice skates size.”
Order was received as expected with no issues.
“Received as expected”
Fast delivery and comfortable skates praised by a professional coach.
“Skates very comfortable and I am very happy to skate”
Skates arrived ready; company promptly sent missing promo guards.
“My skates arrived sharpened and oiled and good to go.”
Product matched description, transactions were quick, reviewer highly recommends.
“Excellent product.”
Customer received superior product and excellent service, very satisfied.
“Excellent service and superior product”
They shipped regular instead of paid expedited shipping and later reimbursed.
“I paid for 3 day delivery but it was sent regular shipping.”
Packaging was unprofessional; item appeared used and did not match pictures.
“The packaging was not professional.”
Representatives quickly responded and helped find suitable skates for daughter.
“Representatives worked with me to find the best skate for my daughter”
Sizing chart seemed uncertain, reviewer bought a larger size which fit.
“I had concerns that the sizing chart might not be true to fit.”
Reviewer found the tips and explanations very good and helpful post-purchase.
“good tipps and useful explications.”
Reviewer said price was good and shipment was very quick.
“the price is good and the shipment was very quickly”
I was looking for some great gear for my daughter to skate on the ice at an ice rink in the mall. The gear looked good and we decided to order it. We had to wait a couple of weeks to get it but I was hoping it would be worth the wait. The delivery took way longer than I expected. My daughter had a great time with our new gear since they were in excellent standards and looked as if they were brand new yet the price was cheaper than what I expected. It's been over two months now since we ordered our gear but they are still in tact and there's no signs of damage or wear and tear.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Skate Guru is an online shop focused on figure skating gear. It sells ice skates, skate boots, blades, skate guards, apparel, and maintenance tools. The store also offers sizing help and skate sharpening or prep before shipping. Its website includes product details, sizing charts, and order tracking for online orders.