Reviews Analyzed
21
We Collect & Analyze Reviews
Skate Guru
Experiences & Reviews
Skate Guru is an online retailer focused on ice skating equipment and related accessories, with product listings, sizing guidance and order/shipping services. Consumers researching suppliers of skates often look for information about product condition, sizing accuracy, shipping speed and return policies when evaluating Skate Guru.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
18d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Customer reports are divided: many reviewers describe helpful, responsive staff and problem resolution, while an equal share report curt or unhelpful interactions and return disputes.
Share of mentions
Mixed
18%
💰
Value for money
Some buyers report reasonable pricing and good deals; others describe pricing errors, refund disputes or deducted return shipping that reduced perceived value.
Share of mentions
Weak
6%
⚡
User experience
Experiences with ordering and sizing vary: a number of customers received useful sizing guidance, while others report cancelled orders, confusing substitutions or sizing-chart concerns.
Share of mentions
Weak
6%
🔧
Product quality
Most reviewers describe skates as well-made, comfortable and ready to use (sharpened/oiled); a minority report wrong items, used-looking merchandise or safety defects.
Share of mentions
Strong
20%
📞
Communication
Many customers praise clear updates, tracking and prompt follow-ups; others report delayed notifications, curt emails, or inadequate information about substitutions and shipments.
Share of mentions
Mixed
23%
⭐
Overall experience
Overall impressions are mixed: a majority are satisfied with product condition and some service aspects, while a notable group reports serious order or service problems.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
If I could give negative stars I would
"If I could give negative stars I would. Sketchy and rude are the key descriptors for their customer service. I ordered a pair of jackson freestyle boo..."
Sharon Ferguson
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint about substitutions and service
If I could give no stars I would
"If I could give no stars I would. The first pair of skates I ordered had a screw in the footbed that punctured my wife's foot. When I notified the com..."
Christopher Wilson
Trustpilot
Oct 01, 2025
Featured for: Product defect caused injury; poor response
Great customer service
"My skates arrived sharpened and oiled and good to go. Shipping could have been a wee bit faster. BUT since we are on opposite coasts, I was ok with it..."
Jerseyskate
Trustpilot
Oct 01, 2025
Featured for: Positive: product arrived ready; prompt follow-up
Love my new Jackson ice skates!
"Love my new Jackson ice skates! Love how this company gave clear informative communication on all facets of my..."
Mary Hochkeppel
Trustpilot
Oct 01, 2025
Featured for: Clear communication and tracking updates praised
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sharon Ferguson
trustpilot.com
Oct 01, 2025
If I could give negative stars I would
If I could give negative stars I would. Sketchy and rude are the key descriptors for their customer service. I ordered a pair of jackson freestyle boo...
C
Christopher Wilson
trustpilot.com
Oct 01, 2025
If I could give no stars I would
If I could give no stars I would. The first pair of skates I ordered had a screw in the footbed that punctured my wife's foot. When I notified the com...
C
CD
trustpilot.com
Oct 01, 2025
This vendor lacks integrity
I bought a set of skates In Nov. 2021 that did not quite fit. I returned them in perfect condition. I did not get the full return price. They deducted...
J
Jacqueline
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service. This is my third review after my experience trying to buy skates from skate.guru because they keep deleting my reviews. Whe...
E
Eric Czarnecki
trustpilot.com
Oct 01, 2025
Pricing Error
Ordered skates for my daughter for about $80. A week later I get an email that says there was a pricing error and that I could either have my money re...
s
saran
trustpilot.com
Oct 01, 2025
Yhis was really good shop to skates…
Yhis was really good shop...
M
Mary Hochkeppel
trustpilot.com
Oct 01, 2025
Love my new Jackson ice skates!
Love my new Jackson ice skates! Love how this company gave clear informative communication on all facets of my...
I
Idahogirl
trustpilot.com
Oct 01, 2025
I would shop here again
I would shop here again. Customer service w...
C
Chloe Hayes
trustpilot.com
Oct 01, 2025
good
I've been advised with a proper i...
o
one happy customer
trustpilot.com
Oct 01, 2025
Received as expected
...
r
rimma orlova
trustpilot.com
Oct 01, 2025
It was fast delivery Skates very…
It was fast delivery Skates very comfortable and I am very happy to skate...
J
Jerseyskate
trustpilot.com
Oct 01, 2025
Great customer service
My skates arrived sharpened and oiled and good to go. Shipping could have been a wee bit faster. BUT since we are on opposite coasts, I was ok with it...
J
Joseph Taylor
trustpilot.com
Oct 01, 2025
Excellent product
Excellent product. Item came as described...
L
Lucas Smith
trustpilot.com
Oct 01, 2025
Excellent service and superior product
Excellent service and superior product. I am very happy with th...
G
George Nisbet
trustpilot.com
Oct 01, 2025
I paid for 3 day delivery but it was…
I paid for 3 day delivery but it was sent regular shipping. I am trying to get reimbursed for extra shipping charges but no response from the company....
J
Jiae Kwak
trustpilot.com
Oct 01, 2025
The packaging was not professional
The packaging was not professional. And the item I ordered looked like a used one. An...
J
Jody D
trustpilot.com
Oct 01, 2025
Representatives worked with me
Representatives worked with me to find the best skate for my daughter and always...
M
Michelle
trustpilot.com
Oct 01, 2025
My experience was pretty basic
My experience was pretty basic. I didn't ask any questions to the site but I had concerns that the sizing chart might not be true to fit. So I bought...
S
Sara Fox
trustpilot.com
Oct 01, 2025
very good
very good, good tipps and useful explication...
s
shalom g
trustpilot.com
Oct 01, 2025
the price is good and the shipment was…
the price is good and the...
Conclusion
Reviews for Skate Guru show a clear pattern: product quality and condition are frequently praised—many customers report skates arriving sharpened, comfortable and as described. However, multiple reviews describe inconsistent customer service, order substitutions, pricing errors and occasional packaging or notification problems. If you consider buying, verify sizing, save order and email confirmations, and document any communication about substitutions or pricing. Comparing return and shipping policies before purchase and using payment methods with buyer protection can help manage the risk evident in several reviews.