Reviews for Skate Guru show a clear pattern: product quality and condition are frequently praised—many customers report skates arriving sharpened, comfortable and as described. However, multiple reviews describe inconsistent customer service, order substitutions, pricing errors and occasional packaging or notification problems. If you consider buying, verify sizing, save order and email confirmations, and document any communication about substitutions or pricing. Comparing return and shipping policies before purchase and using payment methods with buyer protection can help manage the risk evident in several reviews.
Examples from available reviews (Dec 2021 – Feb 2026).
They shipped incorrect boots and provided rude, unhelpful customer service.
“Sketchy and rude are the key descriptors for their customer service.”
A defective skate punctured a foot and customer service was unhelpful.
“a screw in the footbed that punctured my wife's foot.”
Skates arrived ready; company promptly sent missing promo guards.
“My skates arrived sharpened and oiled and good to go.”
Company provided clear communication, timely tracking, and excellent customer service.
“Love how this company gave clear informative communication on all facets of my purchase.”
Customer reports are divided: many reviewers describe helpful, responsive staff and problem resolution, while an equal share report curt or unhelpful interactions and return disputes.
Some buyers report reasonable pricing and good deals; others describe pricing errors, refund disputes or deducted return shipping that reduced perceived value.
Experiences with ordering and sizing vary: a number of customers received useful sizing guidance, while others report cancelled orders, confusing substitutions or sizing-chart concerns.
Most reviewers describe skates as well-made, comfortable and ready to use (sharpened/oiled); a minority report wrong items, used-looking merchandise or safety defects.
Many customers praise clear updates, tracking and prompt follow-ups; others report delayed notifications, curt emails, or inadequate information about substitutions and shipments.
Overall impressions are mixed: a majority are satisfied with product condition and some service aspects, while a notable group reports serious order or service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Reviewer accuses the site of bait-and-switch and unfulfilled orders.
“This online figure skating store operates under a "bait and switch" policy.”
They shipped incorrect boots and provided rude, unhelpful customer service.
“Sketchy and rude are the key descriptors for their customer service.”
A defective skate punctured a foot and customer service was unhelpful.
“a screw in the footbed that punctured my wife's foot.”
Vendor deducted shipping from refund and required Amazon claim to recover it.
“They deducted $30 for shipping.”
They denied service and responded rudely when contacted about sizing.
“When trying to become a customer they denied me service”
They canceled my order for a pricing error and refunded my money.
“there was a pricing error”
Reviewer says the shop was really good and liked it.
“Yhis was really good shop to skates everywere like it”
Company provided clear communication, timely tracking, and excellent customer service.
“Love how this company gave clear informative communication on all facets of my purchase.”
Helpful customer service and skates arrived quickly.
“Customer service was helpful, and the skates arrived quickly.”
They advised on proper skate size and reviewer loves the skates.
“I've been advised with a proper ice skates size.”
Order was received as expected with no issues.
“Received as expected”
Fast delivery and comfortable skates praised by a professional coach.
“Skates very comfortable and I am very happy to skate”
Skates arrived ready; company promptly sent missing promo guards.
“My skates arrived sharpened and oiled and good to go.”
Product matched description, transactions were quick, reviewer highly recommends.
“Excellent product.”
Customer received superior product and excellent service, very satisfied.
“Excellent service and superior product”
They shipped regular instead of paid expedited shipping and later reimbursed.
“I paid for 3 day delivery but it was sent regular shipping.”
Packaging was unprofessional; item appeared used and did not match pictures.
“The packaging was not professional.”
Representatives quickly responded and helped find suitable skates for daughter.
“Representatives worked with me to find the best skate for my daughter”
Sizing chart seemed uncertain, reviewer bought a larger size which fit.
“I had concerns that the sizing chart might not be true to fit.”
Reviewer found the tips and explanations very good and helpful post-purchase.
“good tipps and useful explications.”
Reviewer said price was good and shipment was very quick.
“the price is good and the shipment was very quickly”
I was looking for some great gear for my daughter to skate on the ice at an ice rink in the mall. The gear looked good and we decided to order it. We had to wait a couple of weeks to get it but I was hoping it would be worth the wait. The delivery took way longer than I expected. My daughter had a great time with our new gear since they were in excellent standards and looked as if they were brand new yet the price was cheaper than what I expected. It's been over two months now since we ordered our gear but they are still in tact and there's no signs of damage or wear and tear.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Skate Guru is an online retailer focused on ice skating equipment and related accessories, with product listings, sizing guidance and order/shipping services. Consumers researching suppliers of skates often look for information about product condition, sizing accuracy, shipping speed and return policies when evaluating Skate Guru.