Reviews show consistent praise for SKIMS product quality: many buyers report comfortable, well-made shapewear and loungewear with flattering fit. Several reviewers also note fast shipping and an easy app/website checkout. However, a minority report problems with customer communication, misdelivered packages and warranty or refund handling. If you consider buying, check current sizing guidance, retain tracking information and review the return/refund policy before purchase to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
Order charged but never received and customer service did not respond.
“They take your money but never send the products you ordered.”
Customer service failed to resolve a misdelivered package promptly.
“they are not responsible for any missing packages that are marked delivered?!”
Products are nice but customer service is subpar and durability poor.
“the customer service has been subpar.”
Products are high quality, comfortable, and flattering.
“The bras feel so good on my skin.”
Many customers report fast shipping and quick turnaround, but several describe missed deliveries, delayed arrivals and inconsistent fulfillment support.
Few reviews mention price directly; those that do link higher pricing to disappointing aftercare or concerns about long-term durability.
Users often praise the website and app for ease of use and checkout; others note sizing, fit or post-purchase support issues affecting the experience.
Most reviewers describe garments as comfortable, well made and effective (support, smoothing); a minority report fit problems or reduced durability over time.
A small number of reviewers report unresponsive email support or slow, unhelpful handling of carrier delivery problems and refund requests.
Overall sentiment is positive: many customers praise comfort, fabric and timely orders, while a minority report service or delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I don't normally write reviews, but I felt that this one was extremely necessary.
The same thing happened to me as it did to the previous reviewer.
The item is adorable, however, it has been more than two weeks since I ordered it and I have yet to receive it.
I sent out an email, but no one responded to it.
Because this was my first time shopping from Skimz shop, and it will most certainly be my last, I am really dissatisfied.
By the way, I placed my order on November 27, 2021, and it shows that it was shipped on December 12, 2021, but I never received any item.
This organization is a hoax.
They take your money but never send the products you ordered.
I placed an order for two bras that would be delivered before Christmas.
They charged my credit card quickly and stated that the item had been dispatched.
It is now the 12th of the month, and nothing has yet arrived.
There is also no tracking number.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SKIMS is a U.S.-based apparel brand focused on shapewear, underwear and loungewear sold primarily direct-to-consumer online and through select retail partners. Launched with a broad size range and multiple skin-tone shades, the brand is known for stretch fabrics, comfort-focused design and high-visibility collaborations. Consumers researching SKIMS reviews typically look for fit guidance, fabric quality, shipping reliability and customer-service responsiveness.