Reviews Analyzed
21
We Collect & Analyze Reviews
Sleep8
Experiences & Reviews
Sleep8 is a consumer sleep-products brand that sells CPAP sanitizing systems and bedroom furniture including mattresses. The company distributes products through online orders and physical showrooms, and provides customer support and delivery services. Consumers researching Sleep8 commonly look for information on product performance, in-store service, delivery reliability, and post-sale support.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
22d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Mixed reports: many customers praise helpful in-store staff and problem resolution, while others report damaged deliveries, slow shipping and difficult support interactions.
Share of mentions
Mixed
16%
💰
Value for money
Limited data: a few reviewers mention reasonable pricing or promotional discounts, while others point to cheaper alternatives or dissatisfaction with offers.
Share of mentions
Mixed
4%
⚡
User experience
Most users describe the product and store processes as straightforward and easy to use; a minority report problematic odors that made CPAP use uncomfortable.
Share of mentions
Strong
12%
🔧
Product quality
Majority report effective cleaning, portability or solid mattress quality; several reviews describe lingering chemical smells, occasional damage at delivery, or short battery life.
Share of mentions
Strong
21%
📞
Communication
Many customers praise named staff for patience and follow-up; others report unclear delivery information, hung-up calls or poor customer-service interactions.
Share of mentions
Mixed
16%
⭐
Overall experience
Overall experiences lean positive: users frequently commend ease of use and helpful store staff, but notable negatives include smell issues, delivery problems and service breakdowns.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
Sleep 8 Customer Service
"Trying to purchase new blue bag. I get customer service person who I cannot understand. Wants name,address, telephone number, email address do he can..."
David Miller
Trustpilot
Oct 01, 2025
Featured for: Customer service hangups, disconnected calls
The chemical smell is real.
"Yesterday was my second time using the Sleep 8 Device Kit. It's extremely simple to use which is exactly what I was looking for. However, there was a..."
R. Clever
Trustpilot
Oct 01, 2025
Featured for: Chemical smell; reports nasal irritation
Amazing Customer Service from Linda
"I recently visited the new High Wycombe store and was treated to excellent customer by Linda and the store manager Adam. Their products are of high qu..."
Alex Watson
Trustpilot
Oct 01, 2025
Featured for: Detailed positive staff interaction and follow-up
Easy cleaning and everything smells fresh
"This product makes cleaning my equipment so much easier and saves me a lot of time. When the cleaning is done, everything smells fr..."
Dave
Trustpilot
Oct 01, 2025
Featured for: Easy cleaning, fresh-smelling results
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
David Miller
trustpilot.com
Oct 01, 2025
Sleep 8 Customer Service
Trying to purchase new blue bag. I get customer service person who I cannot understand. Wants name,address, telephone number, email address do he can...
R
R. Clever
trustpilot.com
Oct 01, 2025
The chemical smell is real.
Yesterday was my second time using the Sleep 8 Device Kit. It's extremely simple to use which is exactly what I was looking for. However, there was a...
O
Olivia
trustpilot.com
Oct 01, 2025
New mattress
Danni made our experience easier...
R
Rachel
trustpilot.com
Oct 01, 2025
I am so impressed with our new bed!
I am so impressed with our new bed!! Its fantastic quality and the customer service team (Zufi in particular), were incredibly helpful and made...
A
Alex Watson
trustpilot.com
Oct 01, 2025
Amazing Customer Service from Linda
I recently visited the new High Wycombe store and was treated to excellent customer by Linda and the store manager Adam. Their products are of high qu...
H
Hayley
trustpilot.com
Oct 01, 2025
Bed arrived extremely damaged offered…
Bed arrived extremely damaged...
V
Valerie Rebelo
trustpilot.com
Oct 01, 2025
Wonderful service from Rav at the…
Wonderful service from Rav at the Bluewater store. She listened to my needs patiently and showed me different choices during my visit enabling me to m...
K
Kemi A
trustpilot.com
Oct 01, 2025
Great service from Turgay (bluewater…
Great service from Turgay (bluewater branch) listened to my needs was clear abou...
m
meme me
trustpilot.com
Oct 01, 2025
Excellent service
Excellent service from Rashid and jeffery based in Kings Road. Would highly recom...
K
Karen Hayles
trustpilot.com
Oct 01, 2025
Excellent service - highly recommend
Excellent service from Rashid and Jeffery based in King's Road. Very friendly and helpful wi...
J
Jenna Woolley
trustpilot.com
Oct 01, 2025
Purchased our super king bed back in…
Purchased our super king bed back in April and was very surprised with the 8 week turnaround rather than the 12 weeks we’d been told it may take. Unfo...
J
Jeff Vacha
trustpilot.com
Oct 01, 2025
The smell is terrible
The smell is terri...
G
George Butler
trustpilot.com
Oct 01, 2025
Terrible delivery process - rated "0"
I received my Sleep8 system from Sleep8 yesterday, 16 days after I placed my order. I haven't tried it yet. Sleep8 use UPS Innovations to deliver thei...
D
Dave
trustpilot.com
Oct 01, 2025
Easy cleaning and everything smells fresh
This product makes cleaning my equipment so much easier and saves me a lot of time. When the cleaning is done, everything smells fr...
T
Terri-Lyn Fassio
trustpilot.com
Oct 01, 2025
Works great
Works great. Easy to use. Wish the smell didn't linger as long as it does, but I went and g...
T
TG
trustpilot.com
Oct 01, 2025
5 star Sleep8 review
I have been using my sleep8 machine for almost a year it is economical an...
D
Dora Tartar
trustpilot.com
Oct 01, 2025
The cleaning is very easy to use.
The cleaning is...
C
Caroline
trustpilot.com
Oct 01, 2025
The sleep 8 clean system
The sleep 8 clean system is quick and easy. I place everything in my bag when I wake up and s...
M
Millard Sykes
trustpilot.com
Oct 01, 2025
Easy to use!
Easy to use and rechargeable. Allows to me to use it where ever I want. Large...
J
Jody
trustpilot.com
Oct 01, 2025
Excellent product
Excellent product. Battery life could be a...
Conclusion
Reviews show two clear patterns: many customers praise Sleep8 products for ease of use, portability and effective cleaning, and multiple in-store staff are named for helpful, patient service. However, several users report a persistent chemical smell after sanitizing—one review described nasal irritation—and a minority report damaged deliveries or poor phone support. If you consider a Sleep8 purchase, read product usage notes, ask about delivery options and return policies, and test equipment carefully on first use. For CPAP users, reviewers suggest airing items or rotating spare masks/tubing to reduce odor exposure; for mattress buyers, check delivery handling and inspect items on arrival.