Reviews show two clear patterns: many customers praise Sleep8 products for ease of use, portability and effective cleaning, and multiple in-store staff are named for helpful, patient service. However, several users report a persistent chemical smell after sanitizing—one review described nasal irritation—and a minority report damaged deliveries or poor phone support. If you consider a Sleep8 purchase, read product usage notes, ask about delivery options and return policies, and test equipment carefully on first use. For CPAP users, reviewers suggest airing items or rotating spare masks/tubing to reduce odor exposure; for mattress buyers, check delivery handling and inspect items on arrival.
Examples from available reviews (Apr 2022 – Feb 2026).
Customer service refused help without email and hung up.
“he said no email no service and hung up.”
Strong chemical smell caused nasal irritation and stopped CPAP use.
“there was a strong chemical smell”
Linda provided extensive, patient assistance and excellent in-store service.
“Linda spent 2 hours helping me choose a bed, side cabinets and pillows.”
Cleaning system makes equipment cleaning easier and leaves items smelling fresh.
“When the cleaning is done, everything smells fresh and ready to use.”
Mixed reports: many customers praise helpful in-store staff and problem resolution, while others report damaged deliveries, slow shipping and difficult support interactions.
Limited data: a few reviewers mention reasonable pricing or promotional discounts, while others point to cheaper alternatives or dissatisfaction with offers.
Most users describe the product and store processes as straightforward and easy to use; a minority report problematic odors that made CPAP use uncomfortable.
Majority report effective cleaning, portability or solid mattress quality; several reviews describe lingering chemical smells, occasional damage at delivery, or short battery life.
Many customers praise named staff for patience and follow-up; others report unclear delivery information, hung-up calls or poor customer-service interactions.
Overall experiences lean positive: users frequently commend ease of use and helpful store staff, but notable negatives include smell issues, delivery problems and service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service refused help without email and hung up.
“he said no email no service and hung up.”
Strong chemical smell caused nasal irritation and stopped CPAP use.
“there was a strong chemical smell”
Staff member Danni helped make mattress shopping easier.
“Danni made our experience easier when looking for a new mattress”
New bed is fantastic quality and customer service was helpful.
“Its fantastic quality and the customer service team (Zufi in particular),”
Linda provided extensive, patient assistance and excellent in-store service.
“Linda spent 2 hours helping me choose a bed, side cabinets and pillows.”
Bed arrived extremely damaged and company offered an insulting discount.
“Bed arrived extremely damaged”
Sales associate Rav listened patiently and helped select suitable bed choices.
“Wonderful service from Rav at the Bluewater store.”
Turgay listened to needs and clearly explained delivery and process.
“Great service from Turgay (bluewater branch)”
Rashid and Jeffery provided excellent service and a positive purchase experience.
“Excellent service from Rashid and jeffery based in Kings Road.”
Rashid and Jeffery were friendly and helpful buying a king's size bed.
“Excellent service from Rashid and Jeffery based in King's Road.”
Sleep8 arranged a team to disassemble and reassemble the headboard promptly.
“Sleep 8 on the other hand dealt with our issue quite quickly”
Product smell was terrible and unusable.
“The smell is terrible.”
Delivery via UPS Innovations was very slow and unclear at ordering.
“Sleep8 has a terrible delivery process.”
Cleaning system makes equipment cleaning easier and leaves items smelling fresh.
“When the cleaning is done, everything smells fresh and ready to use.”
Product works well and is easy to use, but smell lingers.
“Works great. Easy to use.”
Machine is economical and reviewer reports fewer illnesses since using it.
“it is economical and as of yet I have had no illnesses”
Cleaning system is very easy to use.
“The cleaning is very easy to use.”
Sleep 8 Clean system is quick, easy, and prepares items for nightly use.
“The sleep 8 clean system is quick and easy.”
Rechargeable and portable, with a large bag for mask, hose, and reservoir.
“Easy to use and rechargeable.”
Product is excellent overall though battery life is somewhat short.
“Battery life could be a little better, but overall a great product.”
Sleep8 is an exceptional sanitizing companion for CPAP users. It's a portable and virtually silent device that effectively removes germs from all CPAP tubes and masks, ensuring top-tier wellness. After purchasing Sleep8, my experience with it has been nothing but positive.
One of the standout features of the Sleep8 is its portability. The compact design makes it easy to travel with, which is essential for maintaining cleanliness on-the-go. I appreciate not having to sacrifice cleanliness while traveling.
The device's operation is remarkably simple too. There aren't any complicated controls or lengthy instruction manuals required; everything can be done with just one click. Sanitizing cycles only take about an hour, so there isn't a lot of time wasted waiting around either.
Overall, I am incredibly pleased with my purchase of Sleep8 and would highly recommend it to anyone in need of effective sanitation for their CPAP equipment
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sleep8 is a consumer sleep-products brand that sells CPAP sanitizing systems and bedroom furniture including mattresses. The company distributes products through online orders and physical showrooms, and provides customer support and delivery services. Consumers researching Sleep8 commonly look for information on product performance, in-store service, delivery reliability, and post-sale support.