Skip to content
We Collect & Analyze Reviews

Smart Furniture
Experiences & Reviews

Smart Furniture is an online retailer offering home and office furniture including desks, chairs, tables and storage solutions. The company operates an e‑commerce platform with delivery and support channels; shoppers should review shipping, return and warranty policies before purchase. Consumers researching Smart Furniture commonly look for information about stock accuracy, delivery options, customer service responsiveness, and product condition upon arrival.

Overview & Key Metrics

Reviews Analyzed 7
Positive Sentiment 29%
Latest Review 16d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Most reviewers report poor after‑sales support: long processing times, unanswered calls/emails, missed deliveries, and slow or inconsistent follow‑up.

Share of mentions
21%
Weak
💰

Value for money

Several customers reported payment holds, delayed reimbursements or disputed charges after orders were cancelled or not delivered as promised.

Share of mentions
10%
Weak

User experience

Reviewers flag website and ordering issues: inaccurate stock or product descriptions and confusing order notifications that led to wrong expectations.

Share of mentions
14%
Weak
🔧

Product quality

Some buyers received damaged items or products that did not match descriptions (for example, a chair unsuitable for carpet), raising quality concerns.

Share of mentions
7%
Weak
📞

Communication

Frequent complaints describe nonresponsive support channels, ignored chats/emails/phone calls, inconsistent information from sales staff and curated reviews.

Share of mentions
24%
Weak

Overall experience

Most reviewers describe negative overall experiences—delays, order errors or damage—though one reviewer reported a prompt, satisfactory resolution.

Share of mentions
24%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Chris M
trustpilot.com Oct 01, 2025

Smartfurniture.com - terrible customer service.

Ordered a Herman Miller Eames Soft Pad Executive desk chair that was described (multiple times) on their website to work on hard floors and carpet. Yo...

R
Robin DiMichele
trustpilot.com Oct 01, 2025

Smart Furniture experience.

I have never written a review before, but felt I needed to. I ordered a coffee table with a side table from Smart Furniture. I Received notice it ship...

B
Ben Fisher
trustpilot.com Oct 01, 2025

Dumpster Fire of a company

Dumpster Fire of a company. Ordered Steelcase item took almost 90 days to process. Ship date came and went, was late. Finally after 100 phonecalls and...

T
Tyler LaHaie
trustpilot.com Oct 01, 2025

They let you buy things they don't have in stock.

I recently bought a table from them, because they said they had it in stock and could deliver it in time. Now I've wasted a week and I have to wait fo...

C
Catherine Ross
trustpilot.com Oct 01, 2025

Rude salespeople

Rude salespeople. Inconsiderate process. Salespeople have a weird commission system that makes them hand you off to others, rather than helping you im...

G
Gregory
trustpilot.com Oct 01, 2025

Every order I have received from them…

Every order I have received from them has been damaged in some way. T...

T
Tiarna T.
Collected.reviews Nov 04, 2021

Table

DO NOT BUY ANYTHING FROM THIS COMPANY! Their customer service is nonexistent. They do not respond and they don't send you what you ordered! Long story short, I was lied to about my table being shipped when they wasn't by the company. 2 weeks passed and I still hadn't received it. I contacted them again and they said they couldn't ship it due to my address not being on the delivery services system. I called the delivery service and they confirmed that my address is on their system and that to contact the company to tell them. I emailed them again 2 days later and my email went unresponsive. I have used their online chat service and they ignore my messages. I have also been calling for the past days and my phone calls are being ignored. At this point I don't want the table any more! Just a full refund.... I wished I checked into the company more than I did when I placed the order!

Share Your Experience

Help other customers by sharing your experience with Smart Furniture. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews for Smart Furniture show repeated issues with order fulfillment and customer support responsiveness, along with some cases of damaged or mismatched products. Several reviewers report misleading stock or product descriptions and slow refund processes, while one review describes a prompt replacement handled by named support agents. If you consider buying, verify real‑time stock, read the return and refund policies, and keep payment protections (card disputes) available. Check recent reviews and ask for written delivery and installation details before completing high‑value orders.