Reviews Analyzed
7
We Collect & Analyze Reviews
Smart Furniture
Experiences & Reviews
Smart Furniture is an online retailer offering home and office furniture including desks, chairs, tables and storage solutions. The company operates an e‑commerce platform with delivery and support channels; shoppers should review shipping, return and warranty policies before purchase. Consumers researching Smart Furniture commonly look for information about stock accuracy, delivery options, customer service responsiveness, and product condition upon arrival.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
16d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviewers report poor after‑sales support: long processing times, unanswered calls/emails, missed deliveries, and slow or inconsistent follow‑up.
Share of mentions
Weak
21%
💰
Value for money
Several customers reported payment holds, delayed reimbursements or disputed charges after orders were cancelled or not delivered as promised.
Share of mentions
Weak
10%
⚡
User experience
Reviewers flag website and ordering issues: inaccurate stock or product descriptions and confusing order notifications that led to wrong expectations.
Share of mentions
Weak
14%
🔧
Product quality
Some buyers received damaged items or products that did not match descriptions (for example, a chair unsuitable for carpet), raising quality concerns.
Share of mentions
Weak
7%
📞
Communication
Frequent complaints describe nonresponsive support channels, ignored chats/emails/phone calls, inconsistent information from sales staff and curated reviews.
Share of mentions
Weak
24%
⭐
Overall experience
Most reviewers describe negative overall experiences—delays, order errors or damage—though one reviewer reported a prompt, satisfactory resolution.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (November 2021 – October 2025).
Smart Furniture experience.
"I have never written a review before, but felt I needed to. I ordered a coffee table with a side table from Smart Furniture. I Received notice it ship..."
Robin DiMichele
Trustpilot
Oct 01, 2025
Featured for: Positive resolution; named staff
Smartfurniture.com - terrible customer service.
"Ordered a Herman Miller Eames Soft Pad Executive desk chair that was described (multiple times) on their website to work on hard floors and carpet. Yo..."
Chris M
Trustpilot
Oct 01, 2025
Featured for: Product mismatch; website description
Dumpster Fire of a company
"Dumpster Fire of a company. Ordered Steelcase item took almost 90 days to process. Ship date came and went, was late. Finally after 100 phonecalls and..."
Ben Fisher
Trustpilot
Oct 01, 2025
Featured for: Long delays; fulfillment failures
Table
"DO NOT BUY ANYTHING FROM THIS COMPANY! Their customer service is nonexistent. They do not respond and they don't send you what you ordered! Long story short, I was lied to about my table being shipped when they wasn't by the company. 2 weeks passed and I still hadn't received it. I contacted them again and they said they couldn't ship it due to my address not being on the delivery services system. I called the delivery service and they confirmed that my address is on their system and that to contact the company to tell them. I emailed them again 2 days later and my email went unresponsive. I have used their online chat service and they ignore my messages. I have also been calling for the past days and my phone calls are being ignored. At this point I don't want the table any more! Just a full refund.... I wished I checked into the company more than I did when I placed the order!
"
Tiarna T.
Collected.reviews
Nov 04, 2021
Featured for: Nonresponsive support; missing delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 7 reviews
All Customer Reviews
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Chris M
trustpilot.com
Oct 01, 2025
Smartfurniture.com - terrible customer service.
Ordered a Herman Miller Eames Soft Pad Executive desk chair that was described (multiple times) on their website to work on hard floors and carpet. Yo...
R
Robin DiMichele
trustpilot.com
Oct 01, 2025
Smart Furniture experience.
I have never written a review before, but felt I needed to. I ordered a coffee table with a side table from Smart Furniture. I Received notice it ship...
B
Ben Fisher
trustpilot.com
Oct 01, 2025
Dumpster Fire of a company
Dumpster Fire of a company. Ordered Steelcase item took almost 90 days to process. Ship date came and went, was late. Finally after 100 phonecalls and...
T
Tyler LaHaie
trustpilot.com
Oct 01, 2025
They let you buy things they don't have in stock.
I recently bought a table from them, because they said they had it in stock and could deliver it in time. Now I've wasted a week and I have to wait fo...
C
Catherine Ross
trustpilot.com
Oct 01, 2025
Rude salespeople
Rude salespeople. Inconsiderate process. Salespeople have a weird commission system that makes them hand you off to others, rather than helping you im...
G
Gregory
trustpilot.com
Oct 01, 2025
Every order I have received from them…
Every order I have received from them has been damaged in some way. T...
T
Tiarna T.
Collected.reviews
Nov 04, 2021
Table
DO NOT BUY ANYTHING FROM THIS COMPANY! Their customer service is nonexistent. They do not respond and they don't send you what you ordered! Long story short, I was lied to about my table being shipped when they wasn't by the company. 2 weeks passed and I still hadn't received it. I contacted them again and they said they couldn't ship it due to my address not being on the delivery services system. I called the delivery service and they confirmed that my address is on their system and that to contact the company to tell them. I emailed them again 2 days later and my email went unresponsive. I have used their online chat service and they ignore my messages. I have also been calling for the past days and my phone calls are being ignored. At this point I don't want the table any more! Just a full refund.... I wished I checked into the company more than I did when I placed the order!
Conclusion
Reviews for Smart Furniture show repeated issues with order fulfillment and customer support responsiveness, along with some cases of damaged or mismatched products. Several reviewers report misleading stock or product descriptions and slow refund processes, while one review describes a prompt replacement handled by named support agents. If you consider buying, verify real‑time stock, read the return and refund policies, and keep payment protections (card disputes) available. Check recent reviews and ask for written delivery and installation details before completing high‑value orders.