Feedback shows a sharp split between cases that were fixed and those that fell apart. Several reviewers say deliveries arrived damaged, wrong, or missing items. Others point to specific staff who quickly arranged replacements or refunds. Some also describe rude or unresponsive sales interactions during purchase.
Examples from available reviews (Nov 2012 – Feb 2026).
Paid nearly $4K and waited months only to learn order wasn't placed.
“I was told the order was never placed”
Several delivered items arrived damaged and delivery failed to meet paid service.
“Every item i have received from them is damaged”
Exceptional customer service handled repairs and refunds promptly over time.
“Their customer service is THAT good.”
Easy assembly and high-quality furniture arrived on time.
“it was SO easy to put together, it looks absolutely first-class..”
Many reviews mention delayed shipments, orders that were never placed, and deliveries that were promised but never showed up. Others describe fast part swaps, completed repairs, and expedited deliveries arranged by specific staff. Overall, the reviews include both unresolved service breakdowns and cases where the company fixed the problem.
Some customers describe paying large amounts without a confirmed order or without timely delivery, and they see that as poor value. Other reviewers say refunds and replacements made the purchase feel acceptable once issues were resolved. Complaints about discount and shipping mismatches sit alongside praise for full refunds in cases that were settled.
Reviewers point to inaccurate online listings and products marked in stock that were not available. Several mention long waits, repeated callback cycles, and being handed from one sales rep to another. A smaller group describes simple assembly and an easy return process after purchase.
Multiple reviews describe furniture arriving damaged or with the wrong parts. Other posts say items went together easily and had a high-quality finish. Taken together, the comments suggest uneven condition on arrival.
Several reviewers describe rude sales staff and being bounced between representatives during the buying process. Others praise named employees for clear, helpful communication that sped up delivery or repairs. Communication experiences range from unresponsive to highly supportive.
Reviews split between major failures and strong recoveries led by staff. Many negative accounts focus on logistics problems and damaged deliveries, while positive ones highlight effective customer care and satisfactory outcomes. Together, they point to uneven experiences from order to order.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Chair was misdescribed and customer service refused adequate help.
“they would look at correcting their website description.”
Missing coffee table was replaced promptly after contacting support.
“I am so pleased with the customer service received from Abbie and Katie.”
Order delayed months and customer service failed to arrange promised delivery.
“they are drop shippers, they have terrible customer service”
Item shown in stock wasn't available and refund is delayed.
“They show things they don't have in stock as being in stock”
Sales staff were rude and passed customers off due to commission structure.
“Brooke was obnoxious about it.”
Every order received was damaged and negative reviews removed.
“Every order I have received from them has been damaged in some way.”
Long waits and repeated promises with no delivered shipment.
“It is the never ending empty promises.”
Helpful staff resolved a delivery issue and provided excellent service.
“I had a fantastic experience purchasing a chair for my wife from Smart Furniture.”
Discount and shipping issues left customer frustrated and mistrustful.
“so far my experience has been horrible”
Chair doesn't work as described and Smart Furniture won't properly help.
“I would avoid ordering any thing from Smart Furniture if you need customer service in the future.”
Paid nearly $4K and waited months only to learn order wasn't placed.
“I was told the order was never placed”
DO NOT BUY ANYTHING FROM THIS COMPANY! Their customer service is nonexistent. They do not respond and they don't send you what you ordered! Long story short, I was lied to about my table being shipped when they wasn't by the company. 2 weeks passed and I still hadn't received it. I contacted them again and they said they couldn't ship it due to my address not being on the delivery services system. I called the delivery service and they confirmed that my address is on their system and that to contact the company to tell them. I emailed them again 2 days later and my email went unresponsive. I have used their online chat service and they ignore my messages. I have also been calling for the past days and my phone calls are being ignored. At this point I don't want the table any more! Just a full refund.... I wished I checked into the company more than I did when I placed the order!
Incorrect parts were replaced quickly and technician completed repair satisfactorily.
“Allison was supportive and helpful in every way through the exchange process.”
Sales system passed customers between reps and a salesperson was rude.
“My salesperson, Brooke, was extremely rude.”
Multiple staff ignored repeated inquiries for a large order; service was poor.
“Three different people blew me off multiple times.”
Several delivered items arrived damaged and delivery failed to meet paid service.
“Every item i have received from them is damaged”
Delivery was delayed and incorrect, with no resolution or compensation offered.
“there is zero resolution on when the new table will be delivered”
Exceptional customer service handled repairs and refunds promptly over time.
“Their customer service is THAT good.”
Easy assembly and high-quality furniture arrived on time.
“it was SO easy to put together, it looks absolutely first-class..”
Karen provided outstanding service and expedited delivery from Canada.
“Karen at Smart Furniture listened to my request, provided me with outstanding service”
Multiple office items purchased; returns and shipping errors handled pleasantly and easily.
“Outstanding customer service.”
Customer service made returning a couch easy and supportive.
“The best I have ever experienced.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Smart Furniture sells home and commercial furniture. Its range includes sofas, dining sets, chairs, tables, and office desks. Customers can buy online or visit showrooms in select locations. Many orders come with delivery and assembly options. Product lines cover upholstered seating, solid wood tables, and modular office systems.