Reviewers often describe being signed up for a recurring paid club without realizing it, followed by monthly charges. Several customers also report late, incorrect, or missing shipments and say refunds were refused. One reviewer reports fast shipping and consistently helpful customer service. Few reviews mention how the products perform.
Examples from available reviews (Dec 2021 – Mar 2026).
Company delayed shipments, charged an unexpected subscription, and denied refunds.
“Do not trust this website.”
They shipped the wrong item late and enrolled me in a hidden subscription.
“Do not buy from Smoky Bombs.”
Checkout opt-in automatically enrolled me in a $23 monthly subscription.
“automatically opt you into a $23 dollar a month subscription service”
Customer service was consistently helpful and shipping was fast.
“they are consistently TOP NOTCH!”
Several reviews describe shipping problems, including late deliveries, wrong items, and orders that never showed up. One reviewer offers a contrasting view, citing consistently fast shipping and helpful support. Multiple reviewers say refunds were denied.
Several reviews mention unexpected monthly charges after checkout linked to a club or subscription. One reviewer says the product quality was acceptable despite the billing issue. Few reviews discuss price in relation to product performance.
Some reviewers say the checkout process led to being enrolled in a monthly plan without their consent. Multiple accounts report being billed after what they thought was a one-time purchase. Several reviewers describe unsuccessful attempts to fix the billing by contacting the company.
Only one review clearly praises product quality. No other reviews give specifics on durability, color accuracy, or burn time. Overall, reviewers spend little time on product performance.
Several reviewers say their messages were ignored and refund requests went unanswered. One reviewer reports the opposite and calls customer service "TOP NOTCH". Communication experiences vary widely across reviews.
Most reviews describe negative experiences tied to unexpected billing and shipping problems. One positive review highlighting fast shipping and strong support stands in clear contrast. Overall sentiment leans negative in this sample.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company delayed shipments, charged an unexpected subscription, and denied refunds.
“Do not trust this website.”
Product quality was good, but an automatic monthly fee was deceptive.
“FREE Smoky Club X1”
They shipped the wrong item late and enrolled me in a hidden subscription.
“Do not buy from Smoky Bombs.”
They enrolled me in a monthly club and billed my card without notice.
“Turns out, they will enroll you in their "smoky bombs club" and bill you monthly.”
They charged monthly for a supposed one-time purchase and ignored contact attempts.
“they started charging me monthly!”
They never shipped my items and also billed me monthly via hidden club signup.
“I never received them.”
Order did not ship within expected timeframe and refund was refused.
“They are refusing to provide a refund, even though it still hasn't shipped.”
Checkout opt-in automatically enrolled me in a $23 monthly subscription.
“automatically opt you into a $23 dollar a month subscription service”
I’ve contacted Smoky Bombs customer service on more than one occasion and I have to say that they are consistently TOP NOTCH! Their representatives never fail to be helpful and friendly. In fact, my representative was willing to discuss upcoming deals in order to save me money. I appreciate being able to live chat whenever I need guidance or encounter an issue. Additionally, they have a ton of great products as well. Shipping is always fast, like 3 days crazy. I love there site so much I have a shortcut on my home screen lol. Highly recommend buying from Smoky Bombs because you can trust that they consider your satisfaction a priority!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Smoky Bombs sells colored smoke devices for photography, film, events, and training. The lineup includes handheld smoke bombs, smoke canisters, and smoke flares, offered in several colors and burn times. The company runs an online store that takes standard payment methods and ships physical orders. Product pages list details like color option and burn duration to help buyers pick the smoke effect they want.