Skip to content
We Collect & Analyze Reviews

Snow City
Experiences & Reviews

Snow City is an online home-textiles retailer known for selling curtains and related accessories such as pillowcases and tiebacks. Consumers commonly search for independent reviews of Snow City to evaluate product durability, shipping and delivery, and customer-service responsiveness before buying.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 42d
Overall Rating
2.3

Our Analysis

๐ŸŽฏ

Service quality

Mixed reports: several reviewers describe helpful, prompt staff and quick resolutions, but more complaints cite unresponsiveness and unresolved issues.

Share of mentions
16%
Weak
๐Ÿ’ฐ

Value for money

Multiple buyers report products fading or failing within months and call the cost a poor investment, while a minority say prices are reasonable.

Share of mentions
8%
Weak
โšก

User experience

Some customers praise easy-to-use website, fast shipping and simple setup, while others report slow deliveries, tracking problems, and order mix-ups.

Share of mentions
19%
Mixed
๐Ÿ”ง

Product quality

Reviews vary: several customers describe durable, waterproof curtains; an equal number report fading, rusting grommets, disintegration or wrong items shipped.

Share of mentions
19%
Mixed
๐Ÿ“ž

Communication

A group of reviews highlights responsive agents and named staff who helped resolve issues, but many others report ignored emails and nonworking tracking links.

Share of mentions
16%
Weak
โญ

Overall experience

Overall sentiment leans negative: several strong positive experiences exist, but more reviews describe unresolved problems, refunds denied, or product failures.

Share of mentions
23%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Kay Haering
External Source Sep 03, 2025

Lousy Customer Service

About 4 months ago. I ordered 2 replacement curtains. They shipped the wrong size. I have written 4 times to get them replaced. And received no respon...

W
William Perry
External Source Jul 21, 2025

Ordered one thing and they shipped theโ€ฆ

Ordered one thing and they shipped the wrong item. Twice! I thought the first order was a mistake so i tried again. NOPE same mistake. Twice! N...

L
Linda Hardy
External Source Mar 21, 2022

I spent $340 on outdoor curtains andโ€ฆ

I spent $340 on outdoor curtains and they faded immediately. I got some replacements b...

G
George Rogers
External Source Dec 17, 2021

I bought these curtiains in Feb 2021โ€ฆ

I bought these curtiains in Feb 2021 and put them up in my outdoor shower in August. And while the fabric is strong and good shape, the grommets canno...

H
Harris Smith
Collected.reviews Nov 03, 2021

Waterproof Curtains

I was browsing Snowcity's website when I came across that perfect waterproof curtain. I was hesitant to place my order at first, but that all changed once I saw that they had a long-standing reputation of selling the best waterproof curtains in the world. The entire experience from customer service was seamless. Their website is very easy to navigate, so I found exactly what I wanted in no time at all. Shipping was on time as stated on their shipping page, and my package came packaged well and it took me a few minutes to put them up. The color was great and the material felt high-quality. I've had them on for over a year now and they're still holding up nicely! I would definitely recommend these curtains.

t
tandey7
External Source Oct 26, 2021

I purchased curtains in March of 2021

I purchased curtains in March of 2021. We put them up in May. They were faded by August. Would have never ordered from them again. Then today just got...

N
Nakia Nicholson
External Source Oct 13, 2021

SCAM ALERT!

Something weird is going on with the company. I'm afraid I've been duked!! I have purchased in the past and thought to repurchase additio...

B
Bruce B
External Source Sep 28, 2021

Fake Fraud Scam

Placed order in August. Said it would ship in 3-6 days, still not here 09.28.2021, they keep saying next week, next week order coming from China...

S
Sharon
External Source Sep 23, 2021

Faded after 1 season

After purchasing 12 panels of the outdoor waterproof curtains they faded beyo...

A
Alan Stewart
External Source Sep 13, 2021

False Advertising

False Advertising - Shipping Charges I have purchased from Snow City, twice in the past year. I have no issue with my previous purchases, however, I w...

S
Syed Owais Hassan
External Source Sep 09, 2021

Worth the money!!!

Worth the money!!! Purchased curtains with magnetic tiebacks and the pillow cases. I just loved it. The best thing is that yo...

a
ams
External Source Sep 07, 2021

NOT a trustworthy company!

Ordered just two curtains almost a month ago and when I inquired about the status of the order they replied with โ€œyour order has already shippedโ€ and...

Z
Zoha Asim
External Source Sep 03, 2021

This is my first and foremostโ€ฆ

This is my first and foremost experience of buying from Snow city and I am quite comfortable with the order processing and delivery mechanism of the c...

H
Harris Mehboob
External Source Sep 03, 2021

I placed order of outdoor black out andโ€ฆ

I placed order of outdoor black out and water resistant curtains and I remained able to get these curtains as per specified time. I was comfortable wi...

h
hussnain
External Source Sep 03, 2021

I shall always prefer to move to Snowโ€ฆ

I shall always prefer to move to Snow Shop as its management focuses its promises and practically proves these. I am very much comfortable and pleased...

A
Ali Hamza
External Source Sep 01, 2021

Marvelous water proof outdoor curtainsโ€ฆ

Marvelous water proof outdoor curtains that I have bought from Snow City. I was able to buy three pairs that could enable me to control wind driven sn...

M
Malik Abdul Basit
External Source Sep 01, 2021

I want to credit appreciation to Snowโ€ฆ

I want to credit appreciation to Snow City I am very impressed with the quality of curtains that I have purchased from Snow city as these are durable,...

C
Charles
External Source Aug 31, 2021

I was shipped the wrong item

I was shipped the wrong item. I ordered a double grommeted curtain (grommet's top and bottom) but only received grommet's on the top. Wor...

D
Doug Anderson
External Source Jul 09, 2021

Beware from a Florida resident

Florida resident. Purchased outdoor curtains for the pool cage area. Over the course of 12 months, purchased 7 of the brown 100" x 84". Curtains faded...

E
Edward Montgomery
External Source Jul 08, 2021

Too Slow,Too bad

...

Share Your Experience

Help other customers by sharing your experience with Snow City. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews for Snow City show a clear split: several customers report good-quality, waterproof curtains, fast shipping and helpful support, while many others describe fading, rusting grommets, wrong items, long delays and nonresponsive support. Specific recurring complaints include rapid fading after one season, items shipped incorrectly, and difficulties obtaining refunds or RMAs. If youโ€™re considering a purchase, inspect the sellerโ€™s return, warranty and shipping policies and save order documentation and tracking details. Consider starting with a small order to check material and colorfastness in your climate before buying multiple panels.