Many reviewers describe repeated order problems and refund or replacement requests that never get resolved. Numerous customers report fabrics wearing out fast, with fading, rusting grommets, and tearing. Others describe quick delivery and durable, water-resistant curtains. Ratings cluster at both ends, showing a clear split in results.
Examples from available reviews (Jun 2021 – Feb 2026).
They shipped the wrong item twice and ignored refund requests.
“Ordered one thing and they shipped the wrong item. Twice!”
Outdoor curtains faded quickly and replacements are also fading.
“I spent $340 on outdoor curtains and they faded immediately.”
Outdoor blackout curtains proved durable, water resistant, and arrived on time.
“These curtains proved of excellent quality as these are water resistant, durable”
Order arrived quickly and a missing item was promptly resolved.
“I was able to get the order within 3 days of placement of order.”
Several reviews mention the wrong items arriving, orders marked as shipped but never given to a carrier, and returns being refused. Some customers say follow-up attempts led to slow replies or none at all. A smaller group reports quick exchanges and prompt fulfillment.
Negative reviews tie the price paid to fast product failure and surprise shipping charges. Some customers say the quality felt fair for what they spent. Complaints about poor value show up often in negative feedback.
Customers mention tracking numbers that don’t work, a website that went offline, and shipping labels created without any confirmed shipment. Others describe an easy checkout and delivery within the week. Negative reviews repeatedly raise concerns about fake tracking or a fraudulent feel.
Many reviews describe fabric that faded quickly, grommets that rusted and stained the material, and panels that tore within months. Several others describe durable, water-resistant blackout and outdoor curtains that held up well. Both good and bad quality experiences recur.
Customers report messages going unanswered and refund requests not being addressed. Some reviewers mention unexpected shipping fees even with qualifying promotions. A minority describe customer support as helpful and responsive.
Reviews split sharply between very positive and very negative experiences. Some buyers report reliable delivery and curtains that last, while others describe non-delivery, rapid wear, and no resolution. Results appear to vary widely from one order to the next.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
They provided a return address in China and reviewer labeled it robbery.
“I was given an address in China. ROBBERY”
They shipped wrong-size curtains and didn't respond to replacement requests.
“I am stuck with curtains that are 10 inches too short.”
They shipped the wrong item twice and ignored refund requests.
“Ordered one thing and they shipped the wrong item. Twice!”
Outdoor curtains faded quickly and replacements are also fading.
“I spent $340 on outdoor curtains and they faded immediately.”
Grommets rusted in outdoor use, staining and degrading the curtains.
“the grommets are all rusted and have bled into the fabric.”
I was browsing Snowcity's website when I came across that perfect waterproof curtain. I was hesitant to place my order at first, but that all changed once I saw that they had a long-standing reputation of selling the best waterproof curtains in the world. The entire experience from customer service was seamless. Their website is very easy to navigate, so I found exactly what I wanted in no time at all. Shipping was on time as stated on their shipping page, and my package came packaged well and it took me a few minutes to put them up. The color was great and the material felt high-quality. I've had them on for over a year now and they're still holding up nicely! I would definitely recommend these curtains.
Curtains faded quickly and the website appears fraudulent or inactive.
“They were faded by August.”
They took my money, site is down, and tracking number is fake.
“The website is no longer up and my tracking number is fake.”
Order never arrived and refund requests received no response.
“FAKE FRAUD SCAM !!! Don’t buy from them”
Outdoor waterproof curtains faded beyond use after one season.
“they faded beyond use after just 1 season.”
They advertised free shipping but charged $99 despite qualifying.
“I am shocked to see my total is now $194.96, which includes $99.00 USD for Shipping.”
They loved the customizable curtains, fast shipping, and amazing quality.
“The quality is amazing.”
Order label created but package never reached carrier and refund uncertain.
“which was just a label that was created.”
Order arrived quickly and a missing item was promptly resolved.
“I was able to get the order within 3 days of placement of order.”
Outdoor blackout curtains proved durable, water resistant, and arrived on time.
“These curtains proved of excellent quality as these are water resistant, durable”
They exchanged an order quickly and provided cooperative, fast customer service.
“I got offer to keep wrong order with me”
Waterproof outdoor curtains performed well and customer support assisted appropriately.
“Marvelous water proof outdoor curtains that I have bought from Snow City.”
Curtains were durable and high quality, though dark colors faded in sun.
“I am very impressed with the quality of curtains that I have purchased from Snow city”
They shipped the wrong item and refused returns or offered no resolution.
“Update: No resolution offered - no return accepted.”
Outdoor curtains faded, disintegrated, and tore during normal use within months.
“they are now literally tearing apart in multiple areas”
Service was too slow and unsatisfactory.
“Too Slow,Too bad”
Curtains arrived late and flawed, and customer service did not respond.
“It has been over a week and we never heard back.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Snow City runs an online shop selling window treatments and other home textiles. The site lists curtain styles with size and material details and offers hardware finish options. Product pages usually include care instructions and guidance for ordering custom sizes. Checkout accepts standard payment methods and shows shipping and return policies. Support options include order-tracking pages and email.