Snow City
Experiences & Reviews
Snow City is an online home-textiles retailer known for selling curtains and related accessories such as pillowcases and tiebacks. Consumers commonly search for independent reviews of Snow City to evaluate product durability, shipping and delivery, and customer-service responsiveness before buying.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: several reviewers describe helpful, prompt staff and quick resolutions, but more complaints cite unresponsiveness and unresolved issues.
Value for money
Multiple buyers report products fading or failing within months and call the cost a poor investment, while a minority say prices are reasonable.
User experience
Some customers praise easy-to-use website, fast shipping and simple setup, while others report slow deliveries, tracking problems, and order mix-ups.
Product quality
Reviews vary: several customers describe durable, waterproof curtains; an equal number report fading, rusting grommets, disintegration or wrong items shipped.
Communication
A group of reviews highlights responsive agents and named staff who helped resolve issues, but many others report ignored emails and nonworking tracking links.
Overall experience
Overall sentiment leans negative: several strong positive experiences exist, but more reviews describe unresolved problems, refunds denied, or product failures.
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2021 โ October 2025).
Waterproof Curtains
"I was browsing Snowcity's website when I came across that perfect waterproof curtain. I was hesitant to place my order at first, but that all changed once I saw that they had a long-standing reputation of selling the best waterproof curtains in the world. The entire experience from customer service was seamless. Their website is very easy to navigate, so I found exactly what I wanted in no time at all. Shipping was on time as stated on their shipping page, and my package came packaged well and it took me a few minutes to put them up. The color was great and the material felt high-quality. I've had them on for over a year now and they're still holding up nicely! I would definitely recommend these curtains."
Ordered one thing and they shipped theโฆ
"Ordered one thing and they shipped the wrong item. Twice! I thought the first order was a mistake so i tried again. NOPE same mistake. Twice! N..."
Beware from a Florida resident
"Florida resident. Purchased outdoor curtains for the pool cage area. Over the course of 12 months, purchased 7 of the brown 100" x 84". Curtains faded..."
SCAM ALERT!
"Something weird is going on with the company. I'm afraid I've been duked!! I have purchased in the past and thought to repurchase additio..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Lousy Customer Service
About 4 months ago. I ordered 2 replacement curtains. They shipped the wrong size. I have written 4 times to get them replaced. And received no respon...
Ordered one thing and they shipped theโฆ
Ordered one thing and they shipped the wrong item. Twice! I thought the first order was a mistake so i tried again. NOPE same mistake. Twice! N...
I spent $340 on outdoor curtains andโฆ
I spent $340 on outdoor curtains and they faded immediately. I got some replacements b...
I bought these curtiains in Feb 2021โฆ
I bought these curtiains in Feb 2021 and put them up in my outdoor shower in August. And while the fabric is strong and good shape, the grommets canno...
Waterproof Curtains
I was browsing Snowcity's website when I came across that perfect waterproof curtain. I was hesitant to place my order at first, but that all changed once I saw that they had a long-standing reputation of selling the best waterproof curtains in the world. The entire experience from customer service was seamless. Their website is very easy to navigate, so I found exactly what I wanted in no time at all. Shipping was on time as stated on their shipping page, and my package came packaged well and it took me a few minutes to put them up. The color was great and the material felt high-quality. I've had them on for over a year now and they're still holding up nicely! I would definitely recommend these curtains.
I purchased curtains in March of 2021
I purchased curtains in March of 2021. We put them up in May. They were faded by August. Would have never ordered from them again. Then today just got...
SCAM ALERT!
Something weird is going on with the company. I'm afraid I've been duked!! I have purchased in the past and thought to repurchase additio...
Fake Fraud Scam
Placed order in August. Said it would ship in 3-6 days, still not here 09.28.2021, they keep saying next week, next week order coming from China...
Faded after 1 season
After purchasing 12 panels of the outdoor waterproof curtains they faded beyo...
False Advertising
False Advertising - Shipping Charges I have purchased from Snow City, twice in the past year. I have no issue with my previous purchases, however, I w...
Worth the money!!!
Worth the money!!! Purchased curtains with magnetic tiebacks and the pillow cases. I just loved it. The best thing is that yo...
NOT a trustworthy company!
Ordered just two curtains almost a month ago and when I inquired about the status of the order they replied with โyour order has already shippedโ and...
This is my first and foremostโฆ
This is my first and foremost experience of buying from Snow city and I am quite comfortable with the order processing and delivery mechanism of the c...
I placed order of outdoor black out andโฆ
I placed order of outdoor black out and water resistant curtains and I remained able to get these curtains as per specified time. I was comfortable wi...
I shall always prefer to move to Snowโฆ
I shall always prefer to move to Snow Shop as its management focuses its promises and practically proves these. I am very much comfortable and pleased...
Marvelous water proof outdoor curtainsโฆ
Marvelous water proof outdoor curtains that I have bought from Snow City. I was able to buy three pairs that could enable me to control wind driven sn...
I want to credit appreciation to Snowโฆ
I want to credit appreciation to Snow City I am very impressed with the quality of curtains that I have purchased from Snow city as these are durable,...
I was shipped the wrong item
I was shipped the wrong item. I ordered a double grommeted curtain (grommet's top and bottom) but only received grommet's on the top. Wor...
Beware from a Florida resident
Florida resident. Purchased outdoor curtains for the pool cage area. Over the course of 12 months, purchased 7 of the brown 100" x 84". Curtains faded...
Too Slow,Too bad
...
Conclusion
Reviews for Snow City show a clear split: several customers report good-quality, waterproof curtains, fast shipping and helpful support, while many others describe fading, rusting grommets, wrong items, long delays and nonresponsive support. Specific recurring complaints include rapid fading after one season, items shipped incorrectly, and difficulties obtaining refunds or RMAs. If youโre considering a purchase, inspect the sellerโs return, warranty and shipping policies and save order documentation and tracking details. Consider starting with a small order to check material and colorfastness in your climate before buying multiple panels.