Reviews Analyzed
13
We Collect & Analyze Reviews
Snowe
Experiences & Reviews
Snowe is a direct-to-consumer home essentials brand selling bedding, bath linens, tableware, and related home basics primarily through its website. The company focuses on category staples — sheets, duvet covers, robes, dinnerware, and glassware — positioning products as durable, minimalist household essentials for everyday use. Consumers researching Snowe commonly compare fabric types (percale, linen), durability, and fulfilment/return policies before purchasing.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
28d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Most service comments describe long waits, unfulfilled orders, and broken promises; a single review notes a punctual callback and helpful staff.
Share of mentions
Weak
18%
💰
Value for money
A few reviewers say products feel worth the price, but several report poor durability or feeling the items did not justify their cost.
Share of mentions
Weak
6%
⚡
User experience
User experience is mixed: multiple long-term positive reports for sheets and porcelain, contrasted by instances of holes, breakage, and failed deliveries.
Share of mentions
Mixed
16%
🔧
Product quality
Product quality feedback is split: several praise consistent, durable sheets and porcelain; others report thinning fabric, chipping, and breakage.
Share of mentions
Mixed
16%
📞
Communication
Frequent complaints about unresponsive support, lack of shipment updates, canceled orders after charging, and nonworking phone/email channels.
Share of mentions
Weak
18%
⭐
Overall experience
Overall sentiment is polarized: satisfied repeat customers on product durability versus many reports of fulfillment failures and poor support.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (November 2021 – October 2025).
Santeen Duvet Cover in white
"Beautiful Santeen duvet cover I purchased from Snowe, but even more importantly when I had a question they kept their promise to ring me back within a particular time frame and the person who rang was really obliging. I was really impressed. Ordering was easy and delivery was excellent although a delay was forecast, but no problem since the communication was good throughout. Great customer service team. Found the web site simple and easy to use. Prices are normal but products are definitely worth it.
We can definitely recommend Snowe for keeping us informed on delivery. Their products are of high quality that I’d recommend and advise checking out.
"
Ellen P. West
Collected.reviews
Nov 17, 2021
Featured for: Positive product and service
Great quality sheets
"I first ordered 2 sets of percale sheets 9 years ago. Fast forward, after closing the bottom sheet in the dryer lock and creating a whole I'm ordering..."
Suzanne mace
Trustpilot
Oct 01, 2025
Featured for: Long-term product durability report
DO NOT DO BUSINESS WITH SNOWE
"DO NOT DO BUSINESS WITH SNOWE. Snowe used to be a reputable company. No longer. Snowe took our order and payment for bed linens ONE YEAR AGO. There fo..."
Curtis Mechling
Trustpilot
Oct 01, 2025
Featured for: Severe fulfillment and silence
Horrible customer service and horrible products
"Where do I even begin? Not even 2 years ago I bought the linen sheets at the recommendation of my mom who had just bought herself a set. I shopped aro..."
Jocelyn Pollak
Trustpilot
Oct 01, 2025
Featured for: Product failure and service complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Suzanne mace
trustpilot.com
Oct 01, 2025
Great quality sheets
I first ordered 2 sets of percale sheets 9 years ago. Fast forward, after closing the bottom sheet in the dryer lock and creating a whole I'm ordering...
F
Fiona Galey
trustpilot.com
Oct 01, 2025
Consistent High Quality
Products are consist...
J
Jeremy B
trustpilot.com
Oct 01, 2025
love the porcelain goods
Now that the dinner plates, dinner bowls, and some other porcelain go...
T
Tina Lemna
trustpilot.com
Oct 01, 2025
This is the second set of percale…
This is the second set of percale sheets I have bought from Snowe and honestly can say they are the best s...
K
Kimberly Beale
trustpilot.com
Oct 01, 2025
The Worst! Stay Away.
I have a giftcard that I’ve been trying to use. I have been waiting a year for them to restock their classic robes. I emailed and questioned as to whe...
J
Jocelyn Pollak
trustpilot.com
Oct 01, 2025
Horrible customer service and horrible products
Where do I even begin? Not even 2 years ago I bought the linen sheets at the recommendation of my mom who had just bought herself a set. I shopped aro...
P
Philip Lorge
trustpilot.com
Oct 01, 2025
I received a partial shipment
I received a partial shipment. One year latter I’m still waiting for my dinnerware place setting. N...
C
Curtis Mechling
trustpilot.com
Oct 01, 2025
DO NOT DO BUSINESS WITH SNOWE
DO NOT DO BUSINESS WITH SNOWE. Snowe used to be a reputable company. No longer. Snowe took our order and payment for bed linens ONE YEAR AGO. There fo...
J
Jason Bernard
trustpilot.com
Oct 01, 2025
Zero stars…
Ordered linen pillowcases last year and still have not received product; however, they charged my credit card at time of purchase. You are better of...
E
Elizabeth Kinetz
trustpilot.com
Oct 01, 2025
I had high hopes for Snowe
I had high hopes for Snowe. I first purchased a down alternative duvet, which I love. Unfortunately, this is the only thing Snowe has done well. We mo...
B
BY
trustpilot.com
Oct 01, 2025
Terrible Customer Service
Purchased a product from this company. It was of poor quality and finish. They fought me about doing a pickup for the item to get it back saying they...
B
Bambi Cantrell
trustpilot.com
Oct 01, 2025
Don’t order Linen sheets from Snowe!
I ordered the Linen sheets in May and paid $400+. I waited and waited and waited. Finally at least a month later I was informed that they were delayed...
E
Ellen P. West
Collected.reviews
Nov 17, 2021
Santeen Duvet Cover in white
Beautiful Santeen duvet cover I purchased from Snowe, but even more importantly when I had a question they kept their promise to ring me back within a particular time frame and the person who rang was really obliging. I was really impressed. Ordering was easy and delivery was excellent although a delay was forecast, but no problem since the communication was good throughout. Great customer service team. Found the web site simple and easy to use. Prices are normal but products are definitely worth it.
We can definitely recommend Snowe for keeping us informed on delivery. Their products are of high quality that I’d recommend and advise checking out.
Conclusion
Reviews show a clear split: several customers report durable, high-quality sheets and porcelain with positive long-term use, while a substantial portion describe serious issues with stock, delivery, refunds and customer support. Before buying, check current stock status, shipping timelines, and the company’s refund/charge policies — especially for backordered or high-value items. For bedding, multiple reviewers independently note durable percale sheets; for tableware, responses vary between durable porcelain and isolated breakage reports. If you plan a significant purchase, consider paying with a card that offers purchase protections and keep documentation of order confirmations and communications.