Reviews show clear strengths in product selection, pricing, and website usability: many customers report good-quality cleats and apparel, frequent discounts, and an easy checkout. At the same time, several reviews highlight operational problems—slow order processing, inventory errors that led to cancellations, and long waits or unhelpful responses from support. For shoppers prioritizing price and product range, Soccer.com frequently meets expectations; for those where fast fulfillment and reliable customer service are critical, reported inconsistencies are relevant. When buying, consider using promo codes or membership offers but monitor shipping estimates and keep order confirmations and communications for dispute resolution if problems arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Membership discounts and promos provided significant savings and friendly service.
“Soccer.com has a great selection of cleats, clothing, and fan gear.”
Orders were processed extremely slowly and sometimes canceled.
“They have always been extremely slow processing orders”
Customized uniform was significantly shorter than expected and returns were refused.
“The uniform was over 3 inches shorter than their size chart”
Products are legitimate and reviewer is consistently satisfied with purchases.
“The product is legit. I'm always happy with my purchase.”
Service reports are mixed but lean negative: several reviews praise helpful staff, while more report slow order processing, cancellations, and poor issue resolution.
Multiple reviewers cite competitive prices, promo codes, coupons, and membership discounts that make purchases feel like good value.
Most reviewers describe an easy, user-friendly website, smooth checkout, and helpful sizing tools; a minority report slow site performance.
Product quality is frequently praised, especially cleats and gear; a small number of reviews report sizing problems or issues with customized items.
Communication experiences vary: some customers report responsive support, while others describe unanswered calls, automated replies, and inventory-related notices.
Overall impressions are mostly positive, driven by product and price; a notable portion of reviews report fulfillment failures and poor support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Expedited shipping failed and orders experienced long lead times.
“Lead times are ridiculous.”
Half of the order never arrived, causing wasted time and expense.
“I received half of the order with a note stating that the second half would be sent separately.”
Order delays despite expedited shipping caused the team to miss a tournament.
“Complete absence of care and service”
Long delays and poor team jersey handling left customers without correct sizes.
“Trash customer service and ridiculous lead times.”
Delivered jerseys were snagged and exchanges were denied, causing extra costs.
“On both occasions our daughters jersey was delivered snagged.”
Team kits had poor manufacturing, misapplied numbers, and peeling after first wash.
“Horrendous Quality & Experience!”
Reviewer warned others to avoid Soccer.com due to poor and disrespectful service.
“Spend you money somewhere else!”
Received used cleats and customer service failed to acknowledge photo evidence.
“Sent me use cleats bottom plate with scuffed up studs were worn down”
Poor service was followed by excessive marketing emails, which annoyed reviewer.
“you will have the gift of being bombarded constantly with their advertising spam.”
Long backorders and poor customer service made reviewer distrust the company.
“They were on backorder > 1 mo which made me question validity of site.”
Order never arrived and customer service was unhelpful about refund.
“I never received my order”
Jersey sizing was inaccurate and material felt low quality.
“Sizes way off.”
Shipping took over eight days, much slower than expected.
“It takes them over 8 days to ship the goods in their inventories.”
Customer service refused to modify order and was unhelpful.
“oh well”
Cleats shipped late and customer service did not respond.
“never received any response.”
Order was delayed, long hold times, and wrong kit was delivered.
“40 minutes of being on hold”
Shipping delayed months and company refused refund after peeling jersey.
“one of the numbers began peeling.”
Company delays orders, leaving children without jerseys for weeks.
“Let children go to games with no jerseys for weeks after orders are placed.”
Return shipping charged and refund had unexpected deduction.
“I looked at my refund and they deducted the amount anyway!”
Uniform ordered three months ago still in shipment with delays.
“it's STILL in shipment.”
This product has been created with excellent craftsmanship!
The three jerseys I ordered were for my son, who is a die-hard football fanatic, because they were going to a friendly match the next weekend with his friends.
They provided excellent customer service and led me through the entire process of making my purchase without any difficulties. I would highly recommend them.
Upon arrival, everything was in excellent functioning order.
It was critical to wrap each piece of clothes individually and in an aesthetically pleasing manner. There are goods accessible that are of superior quality.
The order was finished and delivered within an acceptable amount of time, according to the customer.
The acquisition of this item was not my first buy, and it will most likely not be my last either.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soccer.com is an e-commerce retailer focused on soccer equipment, footwear, apparel, and fan merchandise. The site serves players, teams, and supporters with an online storefront featuring brand products, promotions, and shipping to consumers. People researching Soccer.com commonly look for product selection, pricing, shipping, and customer support information.