Reviews Analyzed
2
We Collect & Analyze Reviews
Sofary
Experiences & Reviews
Sofary is a brand associated with lighting fixtures such as chandeliers and pendant lights sold online. Consumers looking for Sofary reviews typically evaluate product craftsmanship, installation experience, packaging, returns and refund handling, and seller communication.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
12d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Service reports are mixed: one buyer praises helpful service and availability updates, another describes an unresolved return and disputed refund.
Share of mentions
Mixed
22%
💰
Value for money
One reviewer reports a significant loss after returning an unopened item—partial refund and paid return shipping—raising concerns about return value.
Share of mentions
Mixed
11%
⚡
User experience
One purchaser describes easy installation and quiet operation; another review highlights a negative post-purchase return experience that affected satisfaction.
Share of mentions
Mixed
11%
🔧
Product quality
Product praise focuses on craftsmanship, design, proportion and secure packaging; only positive product remarks appear in this sample.
Share of mentions
Mixed
11%
📞
Communication
Communication is inconsistent in these reviews: one buyer received timely availability and delivery updates; another reports contradictory return information.
Share of mentions
Mixed
22%
⭐
Overall experience
Overall impressions are split: one reviewer had a smooth, positive purchase; another experienced a disputed return and strong dissatisfaction.
Share of mentions
Mixed
22%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (November 2021 – October 2025).
Rectangular Crystal Raindrop Chandelier
"I bought a crystal chandelier and it is so gorgeous!!! I was somewhat hesitant to order from Sofary Lighting but it turned out all of my fears were groundless! Really good experience from start to finish. The quality of craftmanship and design is amazing. The chandelier is perfectly proportioned. Was easy to install and is whisper quiet, it took my electrician just 1 hour to install. Also, the chandelier packaging was superb, it prevented any damage.
I and am so pleased with it. Customer service was excellent, informing me of availability and delivery time. Product is so nice. I love it! Highly recommend. Thank you for a great service
"
Carmen P.
Collected.reviews
Nov 13, 2021
Featured for: Mentions installation and packaging
Fraudulent company!
"Fraudulent company!! Went to return an unopened chandelier. By their request, we had to send them pictures so had to open the box. They finally gave u..."
Karen Stahl-Jaworski
Trustpilot
Oct 01, 2025
Featured for: Details dispute, communication failure
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
K
Karen Stahl-Jaworski
trustpilot.com
Oct 01, 2025
Fraudulent company!
Fraudulent company!! Went to return an unopened chandelier. By their request, we had to send them pictures so had to open the box. They finally gave u...
C
Carmen P.
Collected.reviews
Nov 13, 2021
Rectangular Crystal Raindrop Chandelier
I bought a crystal chandelier and it is so gorgeous!!! I was somewhat hesitant to order from Sofary Lighting but it turned out all of my fears were groundless! Really good experience from start to finish. The quality of craftmanship and design is amazing. The chandelier is perfectly proportioned. Was easy to install and is whisper quiet, it took my electrician just 1 hour to install. Also, the chandelier packaging was superb, it prevented any damage.
I and am so pleased with it. Customer service was excellent, informing me of availability and delivery time. Product is so nice. I love it! Highly recommend. Thank you for a great service
Conclusion
Reviews in this sample show both positive product remarks and serious concerns about returns. Customers praised craftsmanship, proportionate design, easy installation and secure packaging. Conversely, a separate review describes a disputed return, partial refund and out-of-pocket return shipping, and frustrated communication. Prospective buyers should check Sofary's written return and refund policy and retain shipment documentation and tracking when returning items. Contacting customer service for clarification before purchasing or returning may help reduce risk.