Customer feedback for Soho Home highlights consistently strong, named customer support and clear communication in many cases, with multiple reviewers noting fast replacements and helpful staff. However, product quality is mixed: several customers reported damaged or faulty items and at least two cases describe assembly or manufacturing defects. Refunds and returns processing are a recurrent pain point for a minority of reviewers, particularly for larger items where refunds were delayed or compensation was disputed. Prospective buyers should review delivery and returns policies, inspect items on arrival, and keep records when contacting support; mentioning named staff or case references may speed resolution based on reported experiences.
Examples from available reviews (Dec 2021 – Feb 2026).
Bed arrived of poor quality and refund remains pending.
“I have still not received a refund.”
Armchairs arrived with rusty upholstery buttons and require return.
“the buttons used for the upholstery were rusty.”
Sophie provided outstanding aftersales support and sourced a replacement globe.
“outstanding customer service and aftersales support”
Design and quality are impressive and lost item was replaced promptly.
“a replacement arrived the next day.”
Most reviewers describe responsive, named staff and fast problem resolution; a small minority report slow refunds or unresolved return cases.
Opinions split: some customers benefited from saved costs or voucher use, while others called items overpriced or criticised offered compensation.
In-store and account interactions are described positively: smooth ordering, helpful shop staff and quick resolution of membership/account problems.
Product reports vary: many praise design and finish, while several reviews describe delivery damage, manufacturing faults or discrepancies versus photos.
Communication is frequently cited as timely and personal, with staff providing updates; a few customers report poor follow-up or slow replies.
Overall experiences are largely positive due to effective customer support and replacements, though some negative cases stem from refunds and faulty items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a Berega Women's Pajama Top made from 100% Silk fabric. This silk pajama top is extremely cozy, comfortable and stylish. I love the silk material, it is cool and thin, great for summer nights. The pajamas are made of raw silk,and weight 205g,which makes you feel very comfortable and cozy,the length is 28.5" from shoulder to hem. They have the features of smooth,elastic,silky feeling,wear-resistant and eco-friendly.I feel like sleeping in my bed at home when I wear this silk sleepwear at vacation time. I would love to shop them over and over again. I recommend the pyjamas and the company to potential buyers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soho Home is the retail arm associated with the Soho House group, offering furniture, lighting, textiles and home accessories through its online shop and physical showrooms. The brand is known for selling ready-made and made-to-order pieces across categories including beds, seating, tableware and soft furnishings. Consumers researching Soho Home reviews commonly look for information on product quality, delivery, returns and customer support for both standard and bespoke orders.