Reviewers often commend Solbari clothing and hats for strong sun protection, comfort, and sturdy construction. Many customers also report major service issues, including slow deliveries, exchanges being refused, and unexpected return charges. Several buyers point to product problems such as ink bleeding, discoloration, and hat designs that don’t breathe. Overall feedback divides between high product praise and sharp complaints about service.
Examples from available reviews (Dec 2021 – Mar 2026).
As a lupus patient, reviewer says Solbari tops provided reliable sun protection.
“they have provided me with lots of sun protection”
UK customer praises fast delivery and consistently outstanding product quality.
“Every single time, my parcel has arrived super quick, often faster than items I’ve ordered from within the UK!”
Exchange went wrong and company refused refund or exchange, losing buyer £75.
“So that's £75 I'm down.”
Hat was not breathable; moisture pooled and it was uncomfortably hot.
“The hat is not breathable, water pooled above my hair, very hot, inflexible brim.”
Many reviewers describe trouble with shipping and returns. They cite long delivery times, refused exchanges, and problems getting refunds. A smaller group mentions quick delivery and a helpful support agent.
Multiple customers question whether the pricing matches the materials and build. Some call certain items overpriced or simply rebranded polyester. Others say the cost makes sense because the garments last and provide reliable protection.
Many users say hats and shirts fit well and feel comfortable. Several reviews mention practical issues, including hats that don’t breathe and visors that slide off. Some first-time wearers report being immediately happy with how well the items block sun.
Numerous reviews praise durability, protection, and fit across shirts and hats. Others report defects such as ink bleed, fabric discoloration, and brims that feel stiff or won’t flex. Some customers note replacements or refunds after receiving damaged items.
Several reviewers describe customer service as unresponsive or unclear. A few name a helpful representative and say support replied quickly. One reviewer claims negative reviews were removed and questions the company’s honesty; that claim appears rarely.
Feedback shows a clear split between strong product satisfaction and serious complaints about service. Positive comments focus on protection, comfort, and solid build quality. Negative ones focus on shipping, returns, and how support handled problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Hat was not breathable; moisture pooled and it was uncomfortably hot.
“The hat is not breathable, water pooled above my hair, very hot, inflexible brim.”
Reviewer says product quality is poor with disappointing fabric and brim wire.
“This product is overwhelmingly disappointing”
Paid for faster delivery which didn't arrive and received poor customer service.
“After promising a 3-6 day delivery and charging a fee for that”
First wear was successful; hat blocks sun and works well so far.
“so far so good...”
Orders shipped quickly within US; reviewer loves the hats and fabric.
“Shipping was fast and within the US.”
As a lupus patient, reviewer says Solbari tops provided reliable sun protection.
“they have provided me with lots of sun protection”
Reviewer accuses Solbari of overcharging rebranded polyester sunhats.
“£45 for a polyester sunhat? Just no”
Customer says returns process requires printed label and incurs extra costs.
“I don’t think the return policy is clear or honest...”
Order arrived quickly and refunds processed promptly after return.
“I received my order in the Uk within 1 week”
Bought shirt with fabric discoloration; company replaced it promptly.
“Bought a $100+ sunshirt which arrived with a fabric discoloration on the front.”
Product good but shipping time was unacceptably slow in the UK.
“Great product but shipping time is ridiculous.”
Visor slid off hair during use and company refused return for removed tag.
“it would slide off my hair and only stay put if I pulled it down to my eyes.”
UK customer praises fast delivery and consistently outstanding product quality.
“Every single time, my parcel has arrived super quick, often faster than items I’ve ordered from within the UK!”
Hat had blue ink bleed from sweatband, staining white fabric after few wears.
“the blue ink from the sweatband has leaked completely around the white part of the hat fabric.”
Broad-brimmed hat arrived from overseas and is nicely made and well-fitting.
“It is nicely made and fits my enormous head.”
Reviewer claims returns are not allowed and plans to report to regulator.
“Beware! No return is allowed.”
Exchange went wrong and company refused refund or exchange, losing buyer £75.
“So that's £75 I'm down.”
Customer requested exchange but received a refund and was ignored by support.
“I clearly requested an exchange for my gloves in a size large, not a refund.”
Reviewer says their negative reviews were never published and accuses dishonesty.
“They are not an honest company.”
Reviewer loves products and praises Emma for helpful customer service.
“I love their products!”
Order ships from Australia causing long delays and cannot be stopped.
“Just ordered and only when tracking realised this is being shipped from Australia!”
Longtime customer praises product durability, comfort, and quality.
“Very high-quality products and lightning quick postage in Australia”
Holiday Hat arrived quickly, is well-crafted, travel-friendly, and protective.
“Best of all, it offers fantastic sun protection—no sneaky rays will get past this hat!”
After nearly a month waiting the reviewer received a refund upon contact.
“After waiting a month and not receiving, contacted and was given a refund”
Reviewer found items overpriced and experienced unhelpful customer service.
“Extremely poor customer service”
Reviewer criticizes difficult returns, restocking fees, and poor fit versus price.
“Difficult website when returning orders.”
I've purchased from Solbari for years and I have never had a problem with the quality of the clothing. I like the way this company stands behind its products. The swimwear has always lasted for years and is comfortable to wear. The shirts are good quality, but the sizing is not that accurate in my opinion. I am 6'3" 225 lbs, and the large shirts are just a bit tight. Nevertheless, I wear the shirts all the time and they are comfortable. I have received a lot of compliments on it from coworkers. I don't like to wear anything other than my Solbari’s Business Shirt UPF50 to the office.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Solbari sells sun-protective clothing and accessories aimed at reducing UV exposure. Its range includes hats, shirts, visors, and other UPF50+ items. The company sells through an online store and provides product details and sizing guidance. Solbari highlights fabrics built for sun protection and coverage that can be worn in hot weather.