Reviews show a split picture: many customers praise Solbari products for durability, UPF protection and, for some regions, fast postage. At the same time a substantial group of reviewers report difficulties with returns, unclear return instructions, restocking fees and inconsistent customer service responses. Specific product issues cited include sizing variability, discoloration and sweatband ink transfer in isolated cases. If you consider buying, check the returns policy, expected international shipping times and sizing guidance before purchase; keep receipts and photos in case an exchange is needed.
Examples from available reviews (Dec 2021 – Feb 2026).
UK customer praises fast delivery and consistently outstanding product quality.
“Every single time, my parcel has arrived super quick, often faster than items I’ve ordered from within the UK!”
Customer requested exchange but received a refund and was ignored by support.
“I clearly requested an exchange for my gloves in a size large, not a refund.”
Bought shirt with fabric discoloration; company replaced it promptly.
“Bought a $100+ sunshirt which arrived with a fabric discoloration on the front.”
Reviewer accuses Solbari of overcharging rebranded polyester sunhats.
“£45 for a polyester sunhat? Just no”
Delivery speed and problem resolution are praised by some, while many reviewers report inconsistent returns handling and poor customer support.
A few customers find good value, but multiple reviewers call prices high relative to perceived quality and note restocking or return fees.
Several reviewers report a difficult returns portal, slow international shipping and lacking local phone support; a minority praise easy refunds.
Many customers praise hats, umbrellas and swimwear for durability and protection, but some report fit issues, discoloration and ink bleed on liners.
Multiple reviews describe ignored emails, unprocessed exchanges, removed reviews and unclear return instructions; a few note helpful individual staff.
Long-term customers report reliable products and fast Australian postage; many others report slow shipping, returns problems and poor customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Hat was not breathable; moisture pooled and it was uncomfortably hot.
“The hat is not breathable, water pooled above my hair, very hot, inflexible brim.”
Reviewer says product quality is poor with disappointing fabric and brim wire.
“This product is overwhelmingly disappointing”
Paid for faster delivery which didn't arrive and received poor customer service.
“After promising a 3-6 day delivery and charging a fee for that”
First wear was successful; hat blocks sun and works well so far.
“so far so good...”
Orders shipped quickly within US; reviewer loves the hats and fabric.
“Shipping was fast and within the US.”
As a lupus patient, reviewer says Solbari tops provided reliable sun protection.
“they have provided me with lots of sun protection”
Reviewer accuses Solbari of overcharging rebranded polyester sunhats.
“£45 for a polyester sunhat? Just no”
Customer says returns process requires printed label and incurs extra costs.
“I don’t think the return policy is clear or honest...”
Order arrived quickly and refunds processed promptly after return.
“I received my order in the Uk within 1 week”
Bought shirt with fabric discoloration; company replaced it promptly.
“Bought a $100+ sunshirt which arrived with a fabric discoloration on the front.”
Product good but shipping time was unacceptably slow in the UK.
“Great product but shipping time is ridiculous.”
Visor slid off hair during use and company refused return for removed tag.
“it would slide off my hair and only stay put if I pulled it down to my eyes.”
UK customer praises fast delivery and consistently outstanding product quality.
“Every single time, my parcel has arrived super quick, often faster than items I’ve ordered from within the UK!”
Hat had blue ink bleed from sweatband, staining white fabric after few wears.
“the blue ink from the sweatband has leaked completely around the white part of the hat fabric.”
Broad-brimmed hat arrived from overseas and is nicely made and well-fitting.
“It is nicely made and fits my enormous head.”
Reviewer claims returns are not allowed and plans to report to regulator.
“Beware! No return is allowed.”
Exchange went wrong and company refused refund or exchange, losing buyer £75.
“So that's £75 I'm down.”
Customer requested exchange but received a refund and was ignored by support.
“I clearly requested an exchange for my gloves in a size large, not a refund.”
Reviewer says their negative reviews were never published and accuses dishonesty.
“They are not an honest company.”
Reviewer loves products and praises Emma for helpful customer service.
“I love their products!”
Order ships from Australia causing long delays and cannot be stopped.
“Just ordered and only when tracking realised this is being shipped from Australia!”
Longtime customer praises product durability, comfort, and quality.
“Very high-quality products and lightning quick postage in Australia”
Holiday Hat arrived quickly, is well-crafted, travel-friendly, and protective.
“Best of all, it offers fantastic sun protection—no sneaky rays will get past this hat!”
After nearly a month waiting the reviewer received a refund upon contact.
“After waiting a month and not receiving, contacted and was given a refund”
Reviewer found items overpriced and experienced unhelpful customer service.
“Extremely poor customer service”
Reviewer criticizes difficult returns, restocking fees, and poor fit versus price.
“Difficult website when returning orders.”
I've purchased from Solbari for years and I have never had a problem with the quality of the clothing. I like the way this company stands behind its products. The swimwear has always lasted for years and is comfortable to wear. The shirts are good quality, but the sizing is not that accurate in my opinion. I am 6'3" 225 lbs, and the large shirts are just a bit tight. Nevertheless, I wear the shirts all the time and they are comfortable. I have received a lot of compliments on it from coworkers. I don't like to wear anything other than my Solbari’s Business Shirt UPF50 to the office.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Solbari is an Australian retailer that sells sun-protective apparel and accessories online, including hats, umbrellas, shirts, arm sleeves and swimwear. The brand markets products with UPF sun-protection fabrics and ships internationally from Australia. Consumers researching Solbari reviews often look for information on product durability, shipping times to their country, returns and customer support policies.