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We Collect & Analyze Reviews

Solbari
Experiences & Reviews

Solbari is an Australian retailer that sells sun-protective apparel and accessories online, including hats, umbrellas, shirts, arm sleeves and swimwear. The brand markets products with UPF sun-protection fabrics and ships internationally from Australia. Consumers researching Solbari reviews often look for information on product durability, shipping times to their country, returns and customer support policies.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 48%
Latest Review 17d
Overall Rating
2.8

Our Analysis

๐ŸŽฏ

Service quality

Delivery speed and problem resolution are praised by some, while many reviewers report inconsistent returns handling and poor customer support.

Share of mentions
26%
Mixed
๐Ÿ’ฐ

Value for money

A few customers find good value, but multiple reviewers call prices high relative to perceived quality and note restocking or return fees.

Share of mentions
7%
Weak
โšก

User experience

Several reviewers report a difficult returns portal, slow international shipping and lacking local phone support; a minority praise easy refunds.

Share of mentions
10%
Weak
๐Ÿ”ง

Product quality

Many customers praise hats, umbrellas and swimwear for durability and protection, but some report fit issues, discoloration and ink bleed on liners.

Share of mentions
16%
Mixed
๐Ÿ“ž

Communication

Multiple reviews describe ignored emails, unprocessed exchanges, removed reviews and unclear return instructions; a few note helpful individual staff.

Share of mentions
13%
Weak
โญ

Overall experience

Long-term customers report reliable products and fast Australian postage; many others report slow shipping, returns problems and poor customer service.

Share of mentions
28%
Weak

Our Independent Methodology

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

T
Tom Bombadil
trustpilot.com Oct 01, 2025

ยฃ45 for a polyester sunhat? Just no

ยฃ45 for a polyester sunhat? Just go on Temu and get the same hat for ยฃ5 plus free shipping. Solbari are scammers using marketing lingo to sell unremar...

W
Wendy Hollis
trustpilot.com Oct 01, 2025

Bought two hats as not sure which oneโ€ฆ

Bought two hats as not sure which one would fit best. I instigated a return of one item on the portalโ€ฆ on the screen it said โ€œ QR Codeโ€ or Print Label...

P
Pauline Meggs
trustpilot.com Oct 01, 2025

Quick delivery & easy return

After reading bad reviews I was very sceptical if I would ever receive the hats Iโ€™d orderedโ€ฆI was wrong. I received my order in the Uk within 1 week,...

K
Kathy
trustpilot.com Oct 01, 2025

Fabric discoloration

Update: Solbari shipped a new shirt for free. The item arrived quickly and we are pleased with the resolution. Now changed rating from 1 star to 3 sta...

V
V Bird
trustpilot.com Oct 01, 2025

VERY slow delivery/shipping

Great product but shipping time is ridiculous. I ordered June 20 and received July 7. This is the UK where the majority of online d...

K
Kori Smith
trustpilot.com Oct 01, 2025

I bought a visor, it sucked

I bought a visor. The visor fit but when I attempted to use it, it would slide off my hair and only stay put if I pulled it down to my eyes. They will...

S
Senorita
trustpilot.com Oct 01, 2025

Fantastic service and quality every time!

I live in the UK and have ordered from Solbari in Australia many times. Every single time, my parcel has arrived super quick, often faster than items...

K
Kent
trustpilot.com Oct 01, 2025

Extremely Disappointed

My story with this business and the hat is quite involved. Iโ€™ll try to be succinct in the hopes it helps you. I give an extra star for the great Custo...

M
Mr D Inman
trustpilot.com Oct 01, 2025

Broad-brimmed sun hat

Ordered a broad-brimmed sun hat on 17th May. It was delivered on 31st May, which is not a particularly long time when you consider it came half-way ar...

L
Lavin S
trustpilot.com Oct 01, 2025

Beware - not return allowed against UK law

Beware! No return is allowed. Nowhere in the website tells you how to return - they tell you - on their returns portal - but once youโ€™v...

S
Sue Mumsnet
trustpilot.com Oct 01, 2025

No return allowed - be careful!

I stupidly did an exchange and bought a more expensive item, so paid with the value of the returned item and another ยฃ24. The wrap I bought is huge in...

S
Shop
trustpilot.com Oct 01, 2025

I clearly requested an exchange for myโ€ฆ

I clearly requested an exchange for my gloves in a size large, not a refund. I even included a sticky note inside the package stating this, which coul...

G
Gabriela Valentina
trustpilot.com Oct 01, 2025

They are not an honest company

They are not an honest company. I have written two 1 star reviews on 2 hats I received which were terrible quali...

S
Sherena Li
trustpilot.com Oct 01, 2025

I love their products!

I love their products! I will place a second order because now I want differen...

S
Stella Rogers
trustpilot.com Oct 01, 2025

Wish I had read reviews

Wish I had read reviews. Just ordered and only when tracking realised this is being shipped from Australia! Going to be months. Emailed them to ask fo...

M
Megan
trustpilot.com Oct 01, 2025

Great company with high-quality products

I have been a customer of Solbari for YEARS. I use their UV umbrellas--literally--every single day, often subjecting them to extreme winds, and they l...

C
Consumer
trustpilot.com Oct 01, 2025

Perfect Travel-Friendly Sun Hat with Excellent Protection

I recently purchased the โ€˜Holiday Hatโ€™ from Solbari, and I couldnโ€™t be happier with my choice. It arrived in just over a week and is exactly what I wa...

M
Manjinder Pannu
trustpilot.com Oct 01, 2025

Itโ€™s been almost a month and I still amโ€ฆ

After waiting a month and not receiving,...

R
RM
trustpilot.com Oct 01, 2025

Extremely poor customer service

Very expensive for what it is. Typically expensive items come with good customer service. Unfortunately like many others here, I had a poor experi...

J
JT Morcom
trustpilot.com Oct 01, 2025

Should have read the reviews

Should have read the reviews. Difficult website when returning orders. Also: Placed two orders. Three arrived in one package. One in another. Quality...

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Conclusion

Reviews show a split picture: many customers praise Solbari products for durability, UPF protection and, for some regions, fast postage. At the same time a substantial group of reviewers report difficulties with returns, unclear return instructions, restocking fees and inconsistent customer service responses. Specific product issues cited include sizing variability, discoloration and sweatband ink transfer in isolated cases. If you consider buying, check the returns policy, expected international shipping times and sizing guidance before purchase; keep receipts and photos in case an exchange is needed.