Solbari
Experiences & Reviews
Solbari is an Australian retailer that sells sun-protective apparel and accessories online, including hats, umbrellas, shirts, arm sleeves and swimwear. The brand markets products with UPF sun-protection fabrics and ships internationally from Australia. Consumers researching Solbari reviews often look for information on product durability, shipping times to their country, returns and customer support policies.
Overview & Key Metrics
Our Analysis
Service quality
Delivery speed and problem resolution are praised by some, while many reviewers report inconsistent returns handling and poor customer support.
Value for money
A few customers find good value, but multiple reviewers call prices high relative to perceived quality and note restocking or return fees.
User experience
Several reviewers report a difficult returns portal, slow international shipping and lacking local phone support; a minority praise easy refunds.
Product quality
Many customers praise hats, umbrellas and swimwear for durability and protection, but some report fit issues, discoloration and ink bleed on liners.
Communication
Multiple reviews describe ignored emails, unprocessed exchanges, removed reviews and unclear return instructions; a few note helpful individual staff.
Overall experience
Long-term customers report reliable products and fast Australian postage; many others report slow shipping, returns problems and poor customer service.
Our Independent Methodology
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Data Collection
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Fantastic service and quality every time!
"I live in the UK and have ordered from Solbari in Australia many times. Every single time, my parcel has arrived super quick, often faster than items..."
I clearly requested an exchange for myโฆ
"I clearly requested an exchange for my gloves in a size large, not a refund. I even included a sticky note inside the package stating this, which coul..."
Fabric discoloration
"Update: Solbari shipped a new shirt for free. The item arrived quickly and we are pleased with the resolution. Now changed rating from 1 star to 3 sta..."
ยฃ45 for a polyester sunhat? Just no
"ยฃ45 for a polyester sunhat? Just go on Temu and get the same hat for ยฃ5 plus free shipping. Solbari are scammers using marketing lingo to sell unremar..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
ยฃ45 for a polyester sunhat? Just no
ยฃ45 for a polyester sunhat? Just go on Temu and get the same hat for ยฃ5 plus free shipping. Solbari are scammers using marketing lingo to sell unremar...
Bought two hats as not sure which oneโฆ
Bought two hats as not sure which one would fit best. I instigated a return of one item on the portalโฆ on the screen it said โ QR Codeโ or Print Label...
Quick delivery & easy return
After reading bad reviews I was very sceptical if I would ever receive the hats Iโd orderedโฆI was wrong. I received my order in the Uk within 1 week,...
Fabric discoloration
Update: Solbari shipped a new shirt for free. The item arrived quickly and we are pleased with the resolution. Now changed rating from 1 star to 3 sta...
VERY slow delivery/shipping
Great product but shipping time is ridiculous. I ordered June 20 and received July 7. This is the UK where the majority of online d...
I bought a visor, it sucked
I bought a visor. The visor fit but when I attempted to use it, it would slide off my hair and only stay put if I pulled it down to my eyes. They will...
Fantastic service and quality every time!
I live in the UK and have ordered from Solbari in Australia many times. Every single time, my parcel has arrived super quick, often faster than items...
Extremely Disappointed
My story with this business and the hat is quite involved. Iโll try to be succinct in the hopes it helps you. I give an extra star for the great Custo...
Broad-brimmed sun hat
Ordered a broad-brimmed sun hat on 17th May. It was delivered on 31st May, which is not a particularly long time when you consider it came half-way ar...
Beware - not return allowed against UK law
Beware! No return is allowed. Nowhere in the website tells you how to return - they tell you - on their returns portal - but once youโv...
No return allowed - be careful!
I stupidly did an exchange and bought a more expensive item, so paid with the value of the returned item and another ยฃ24. The wrap I bought is huge in...
I clearly requested an exchange for myโฆ
I clearly requested an exchange for my gloves in a size large, not a refund. I even included a sticky note inside the package stating this, which coul...
They are not an honest company
They are not an honest company. I have written two 1 star reviews on 2 hats I received which were terrible quali...
I love their products!
I love their products! I will place a second order because now I want differen...
Wish I had read reviews
Wish I had read reviews. Just ordered and only when tracking realised this is being shipped from Australia! Going to be months. Emailed them to ask fo...
Great company with high-quality products
I have been a customer of Solbari for YEARS. I use their UV umbrellas--literally--every single day, often subjecting them to extreme winds, and they l...
Perfect Travel-Friendly Sun Hat with Excellent Protection
I recently purchased the โHoliday Hatโ from Solbari, and I couldnโt be happier with my choice. It arrived in just over a week and is exactly what I wa...
Itโs been almost a month and I still amโฆ
After waiting a month and not receiving,...
Extremely poor customer service
Very expensive for what it is. Typically expensive items come with good customer service. Unfortunately like many others here, I had a poor experi...
Should have read the reviews
Should have read the reviews. Difficult website when returning orders. Also: Placed two orders. Three arrived in one package. One in another. Quality...
Conclusion
Reviews show a split picture: many customers praise Solbari products for durability, UPF protection and, for some regions, fast postage. At the same time a substantial group of reviewers report difficulties with returns, unclear return instructions, restocking fees and inconsistent customer service responses. Specific product issues cited include sizing variability, discoloration and sweatband ink transfer in isolated cases. If you consider buying, check the returns policy, expected international shipping times and sizing guidance before purchase; keep receipts and photos in case an exchange is needed.