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We Collect & Analyze Reviews

Solgaard
Experiences & Reviews

Solgaard is a consumer travel brand that sells luggage, carry-ons and backpacks directly to consumers online. People researching Solgaard commonly look for information about product durability, warranty handling and customer service responsiveness when deciding on purchases.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 25d
Overall Rating
4.8

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers describe responsive, hands-on customer service that resolves warranty and order problems; a small number report unresolved refunds.

Share of mentions
22%
Strong
๐Ÿ’ฐ

Value for money

A few reviews note discounts honored and refunds for promo codes, indicating occasional clear savings; sample size for this signal is small.

Share of mentions
3%
Mixed
โšก

User experience

Reports on ordering and shipping are mixed: several mention delays, stock or order errors and unclear open-box descriptions leading to frustration.

Share of mentions
9%
Weak
๐Ÿ”ง

Product quality

Many users praise lightweight, functional designs, but multiple reviews report cracked shells, broken latches or damaged open-box units on arrival.

Share of mentions
19%
Weak
๐Ÿ“ž

Communication

Most reviewers highlight prompt, clear replies from named reps (e.g., Jess, Joan, Red); only a couple of reviews describe poor or missing responses.

Share of mentions
23%
Strong
โญ

Overall experience

The majority of reviewers report positive overall outcomes driven by replacements or warranty support; a minority report unresolved issues and dissatisfaction.

Share of mentions
23%
Strong

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

p
phuong wood
trustpilot.com Oct 01, 2025

I have been using their Ventureโ€ฆ

I have been using their Venture backpack for a few years now with no issues. It's very durable and has so much space for my computer, water bottle etc...

C
C Jackson
trustpilot.com Oct 01, 2025

Great Customer Service!

We wanted to purchase two complete sets of the original Sologaard luggage to take advantage of bundle discounts and new customer savings. The online o...

L
Linda Addis Smith
trustpilot.com Oct 01, 2025

BEWARE!

I purchased an โ€œopen Boxโ€ piece of solagard. I had no idea โ€œopen boxโ€ meant used and damaged. Visible signs of being scrapped or dragged across the ta...

N
Nathan
trustpilot.com Oct 01, 2025

I ordered and paid for 2 open box suitโ€ฆ

I ordered and paid for 2 open box suit cases and they had been sold out. I reached out to customer service and Jess assisted me and sent me 2 new suit...

J
Jamie
trustpilot.com Oct 01, 2025

Great quality and speedy.

Great quality and speedy.. if an item was out of stock they were on it and suggested my option...

S
Sherrail D'Amato
trustpilot.com Oct 01, 2025

Warranty

Great customer service, our relatively luggage had several failures, which were documented and you t...

b
betsy luo
trustpilot.com Oct 01, 2025

I have had an excellent experience with Solgaard (Jess)

I have had an excellent experience with Solgaard. Their customer support has been amazing - quick to respond, professional, and genuinely helpful!. I...

E
ELF
trustpilot.com Oct 01, 2025

I recently checked by Solgaard carryonโ€ฆ

I recently checked my Solgaard carryon at the request of a gate agent for an oversold AA flight. I never check my carryon. I was a couple days into my...

R
Robert Penn
trustpilot.com Oct 01, 2025

I bought a few pieces of Solagardโ€ฆ

I bought a few pieces of Solagard luggage and accessories about 5 years ago and have loved it ever since! Functional, lightweight and durable. Recentl...

C
CD
trustpilot.com Oct 01, 2025

Love their products

Love their products, and their customer service even more. Jess was extremely he...

B
Bill Huston
trustpilot.com Oct 01, 2025

Joan

Joan, the customer service agent, was extremely helpful and attenti...

T
Tina
trustpilot.com Oct 01, 2025

Great customer service

Solgaard travel items are modern and practical for everyday needs. I purchased the carry-on luggage and love the Five-Shelf Shelving system. The organ...

S
Steven Heal
trustpilot.com Oct 01, 2025

I have always enjoyed my Solgaardโ€ฆ

I have always enjoyed my Solgaard cases, but one of our check in closet cases developed a crack in the corner. Iโ€™m sure multiple airline bag handlers...

J
Jeff D
trustpilot.com Oct 01, 2025

A Company you can trust

Integrity i s really important to me is companies I do business with. Solgaard has exemplified this in standing behind their product. I purchased a su...

A
Angela Davis
trustpilot.com Oct 01, 2025

Had an issue with the wrong color beingโ€ฆ

Had an issue with the wrong color being received and its insert missing in luggage! Took a few emails but Kristine ended up being the best rep EVER! S...

P
Patrick Getzen
trustpilot.com Oct 01, 2025

Great Customer Service!

I had a small issue with one of Solgaardโ€™s backpacks. I reached out to them and they are sending a replacement. Zee was great to work with, offer...

A
Ally Madrone
trustpilot.com Oct 01, 2025

Impressive customer service

I have been using their carry-on closet for a couple of years in the US carry-on size. It has been a great truck for me and Iโ€™ve enjoyed using it, but...

S
Scott Engberg
trustpilot.com Oct 01, 2025

10% discount code honored

When I placed my order, I had forgotten about a 10% discount code I had received from Solgaard. I cont...

T
Tim
trustpilot.com Oct 01, 2025

Very happy customer

Ran into an issue with a discount code-I had previously purchased a large check-in closet-and for some reason the code I received didnโ€™t work. Jessa i...

S
S. Rose
trustpilot.com Oct 01, 2025

Quick Response & No hassle Warrenty

I purchased a Sologard , large carry-on, and the locking mechanism bar inside the suitcase cracked, therefore one side would not lock. I sent an email...

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Conclusion

Reviews show a clear pattern: most customers report strong, responsive customer service that honors warranties, issues replacements, and resolves order problems. Several reviewers call out specific representatives (for example Jess, Joan, and Red) who helped with delays, refunds, or substitutions. At the same time, multiple reports describe product damage on arrival, cracked shells, or problematic open-box items and a few cases of unresolved refunds. If warranty support and responsive communication matter most, these reviews are generally positive; if you need consistent out-of-box condition, expect occasional issues and document damage promptly.