Solgaard
Experiences & Reviews
Solgaard is a consumer travel brand that sells luggage, carry-ons and backpacks directly to consumers online. People researching Solgaard commonly look for information about product durability, warranty handling and customer service responsiveness when deciding on purchases.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe responsive, hands-on customer service that resolves warranty and order problems; a small number report unresolved refunds.
Value for money
A few reviews note discounts honored and refunds for promo codes, indicating occasional clear savings; sample size for this signal is small.
User experience
Reports on ordering and shipping are mixed: several mention delays, stock or order errors and unclear open-box descriptions leading to frustration.
Product quality
Many users praise lightweight, functional designs, but multiple reviews report cracked shells, broken latches or damaged open-box units on arrival.
Communication
Most reviewers highlight prompt, clear replies from named reps (e.g., Jess, Joan, Red); only a couple of reviews describe poor or missing responses.
Overall experience
The majority of reviewers report positive overall outcomes driven by replacements or warranty support; a minority report unresolved issues and dissatisfaction.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Suitcase
"I purchased a suitcase from Solgaard. It arrived damaged. I contacted Solgaard and they said they would send me a return label to send it back. I asked them to please include packing material so I could pack it properly and possibly avoid further damage to the bag. They refused, saying they don't provide packing material. I packed the suitcase as best I could, but when it arrived at Solgaard, they said it was damaged again in shipping and refused to refund my money. It's been over a month now and they havenโt refunded me. I attempted to contact them again through their Facebook page, Instagram page and email with no luck. Buyer Beware!
"
BEWARE!
"I purchased an โopen Boxโ piece of solagard. I had no idea โopen boxโ meant used and damaged. Visible signs of being scrapped or dragged across the ta..."
Great Customer Service!
"We wanted to purchase two complete sets of the original Sologaard luggage to take advantage of bundle discounts and new customer savings. The online o..."
I recently checked by Solgaard carryonโฆ
"I recently checked my Solgaard carryon at the request of a gate agent for an oversold AA flight. I never check my carryon. I was a couple days into my..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I have been using their Ventureโฆ
I have been using their Venture backpack for a few years now with no issues. It's very durable and has so much space for my computer, water bottle etc...
Great Customer Service!
We wanted to purchase two complete sets of the original Sologaard luggage to take advantage of bundle discounts and new customer savings. The online o...
BEWARE!
I purchased an โopen Boxโ piece of solagard. I had no idea โopen boxโ meant used and damaged. Visible signs of being scrapped or dragged across the ta...
I ordered and paid for 2 open box suitโฆ
I ordered and paid for 2 open box suit cases and they had been sold out. I reached out to customer service and Jess assisted me and sent me 2 new suit...
Great quality and speedy.
Great quality and speedy.. if an item was out of stock they were on it and suggested my option...
Warranty
Great customer service, our relatively luggage had several failures, which were documented and you t...
I have had an excellent experience with Solgaard (Jess)
I have had an excellent experience with Solgaard. Their customer support has been amazing - quick to respond, professional, and genuinely helpful!. I...
I recently checked by Solgaard carryonโฆ
I recently checked my Solgaard carryon at the request of a gate agent for an oversold AA flight. I never check my carryon. I was a couple days into my...
I bought a few pieces of Solagardโฆ
I bought a few pieces of Solagard luggage and accessories about 5 years ago and have loved it ever since! Functional, lightweight and durable. Recentl...
Love their products
Love their products, and their customer service even more. Jess was extremely he...
Joan
Joan, the customer service agent, was extremely helpful and attenti...
Great customer service
Solgaard travel items are modern and practical for everyday needs. I purchased the carry-on luggage and love the Five-Shelf Shelving system. The organ...
I have always enjoyed my Solgaardโฆ
I have always enjoyed my Solgaard cases, but one of our check in closet cases developed a crack in the corner. Iโm sure multiple airline bag handlers...
A Company you can trust
Integrity i s really important to me is companies I do business with. Solgaard has exemplified this in standing behind their product. I purchased a su...
Had an issue with the wrong color beingโฆ
Had an issue with the wrong color being received and its insert missing in luggage! Took a few emails but Kristine ended up being the best rep EVER! S...
Great Customer Service!
I had a small issue with one of Solgaardโs backpacks. I reached out to them and they are sending a replacement. Zee was great to work with, offer...
Impressive customer service
I have been using their carry-on closet for a couple of years in the US carry-on size. It has been a great truck for me and Iโve enjoyed using it, but...
10% discount code honored
When I placed my order, I had forgotten about a 10% discount code I had received from Solgaard. I cont...
Very happy customer
Ran into an issue with a discount code-I had previously purchased a large check-in closet-and for some reason the code I received didnโt work. Jessa i...
Quick Response & No hassle Warrenty
I purchased a Sologard , large carry-on, and the locking mechanism bar inside the suitcase cracked, therefore one side would not lock. I sent an email...
Conclusion
Reviews show a clear pattern: most customers report strong, responsive customer service that honors warranties, issues replacements, and resolves order problems. Several reviewers call out specific representatives (for example Jess, Joan, and Red) who helped with delays, refunds, or substitutions. At the same time, multiple reports describe product damage on arrival, cracked shells, or problematic open-box items and a few cases of unresolved refunds. If warranty support and responsive communication matter most, these reviews are generally positive; if you need consistent out-of-box condition, expect occasional issues and document damage promptly.