Customers repeatedly describe fast, hands-on help with damaged or defective luggage. Many say replacements shipped within hours or a few days and mention specific agents by name. Most product feedback highlights sturdy builds and practical design touches. A small number of reviews mention used or damaged open-box arrivals and an unresolved refund dispute after shipping damage.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service arranged a warranty replacement within 24 hours after suitcase cracked.
“Within 24 hours, an email notified me that a new suitcase would be shipped to me.”
Product and customer support made the price worth it for this traveler.
“The product and customer support has been well worth the price tag!”
Open-box luggage arrived used, damaged, and unusable without return.
“I had no idea “open box” meant used and damaged.”
Received damaged suitcase; Solgaard refused packing material and no refund.
“they said it was damaged again in shipping and refused to refund my money.”
Reviews often point to quick warranty help and replacement turnaround. Several customers say replacements went out within 24 hours to a week, and they name the agents who helped. Out-of-stock parts and one refund dispute come up only rarely.
Some reviewers say the performance, paired with support, made the price feel worth it. A few also describe discounts applied manually and quick refunds or credits in specific situations. Mentions of price-to-value show up, but not as often as service feedback.
Many accounts describe an easy path to fixing defects or shipping damage, with replacements arriving quickly. Reviewers mention fast email back-and-forth and clear, step-by-step help from agents. A few people report items arriving damaged or used, but these cases are uncommon.
Most comments praise the build, light weight, and features such as integrated charging on some models. Several reviewers describe the products as sturdy and matching the marketing claims. One review describes a used, damaged open-box arrival, and it stands alone.
Customers describe quick, personal replies and often call out representatives by name. Agents handled discount questions, order fixes, and shipping issues over email. Breakdowns tied to an unresolved refund and occasional stock limits appear rarely.
Feedback leans strongly positive, led by fast support and practical product design. Several reviewers say the service turned them into repeat buyers or advocates. A smaller set reports major negatives tied to shipping damage or open-box condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service quickly sent a replacement after noticing a missing hinge pin.
“Within a few email exchanges I had a replacement being sent to me.”
Customer service quickly sent a replacement after noticing a missing hinge pin.
“Within a few email exchanges I had a replacement being sent to me.”
Company provided a replacement suitcase within a week and helpful advice.
“I received the replacement suitcase in less than a week. Excellent customer service!”
Company provided a replacement suitcase within a week and helpful advice.
“I received the replacement suitcase in less than a week. Excellent customer service!”
Solgaard sent a replacement suitcase and allowed keeping or donating the old one.
“we’re sending you a new one and you can keep the old one or donate it.”
Solgaard sent a replacement suitcase and allowed keeping or donating the old one.
“we’re sending you a new one and you can keep the old one or donate it.”
Minor arrival issue resolved quickly with a hassle-free replacement.
“Minor issue on arrival, but customer service responded quickly and sent a replacement with no hassle.”
Minor arrival issue resolved quickly with a hassle-free replacement.
“Minor issue on arrival, but customer service responded quickly and sent a replacement with no hassle.”
Product matched marketing, arrived quickly, and felt sturdy.
“The website and adds were spot on.”
Product matched marketing, arrived quickly, and felt sturdy.
“The website and adds were spot on.”
Customer service was amazing and made me an advocate for them.
“Wow - this has been amazing customer service!”
Customer service was amazing and made me an advocate for them.
“Wow - this has been amazing customer service!”
Customer service helped despite a replacement part being out of stock.
“Their customer service was very helpful and responded in a timely manner.”
Customer service helped despite a replacement part being out of stock.
“Their customer service was very helpful and responded in a timely manner.”
Company resolved a cracked shell with a replacement within two weeks.
“resolved the issue with a replacement”
Company resolved a cracked shell with a replacement within two weeks.
“resolved the issue with a replacement”
Company replaced airline-damaged luggage quickly and professionally.
“One of my large check in luggage was damaged by an airline and Jay was happy to replace it.”
Company replaced airline-damaged luggage quickly and professionally.
“One of my large check in luggage was damaged by an airline and Jay was happy to replace it.”
Customer service resolved my discount code issue promptly.
“Jess immediately worked out a solution”
Customer service resolved my discount code issue promptly.
“Jess immediately worked out a solution”
Carry-on cracked but customer service provided a new one within 24 hours.
“I contacted Solgaard and had a fix within 24 hours.”
Received a replacement carry-on within 24 hours after it cracked.
“had a fix within 24 hours.”
Product support has been excellent and worth the price.
“The product and customer support has been well worth the price tag!”
Product and customer support made the price worth it for this traveler.
“The product and customer support has been well worth the price tag!”
Customer service processed my claim and shipped a replacement within 24 hours.
“Within 24 hours, an email notified me that a new suitcase would be shipped to me.”
Customer service arranged a warranty replacement within 24 hours after suitcase cracked.
“Within 24 hours, an email notified me that a new suitcase would be shipped to me.”
Company replaced my cracked suitcase, resulting in a five-star experience.
“it had a crack in it and Solgaard replaced it. Love that even more!”
Company replaced a cracked suitcase, resulting in a five-star experience.
“Solgaard replaced it.”
Customer service sent a new backpack within three days after a zipper issue.
“From day 1 of an issue to day 3 of a solution, amazing service, amazing product....”
Customer service sent a replacement backpack within three days after zipper issue.
“From day 1 of an issue to day 3 of a solution”
Warranty claims were handled respectfully and helpfully by customer service.
“Solgaard were so respectful and helpful with it.”
Support handled a warranty claim respectfully and helpfully, earning recommendation.
“They’ve always been great anytime I needed to reach out to them for anything”
Customer service was fast, friendly, and shipped my replacement quickly.
“Redenthur was GREAT !!! Fast Friendly and very understanding”
Customer service agent expedited a warranty replacement in under 24 hours.
“my new warranty item is aleady on the way in less then 24 hrs from the first contact with him..”
A problem was handled promptly and the company suggested donating the damaged item.
“it was handled promptly and made us feel like we were important to Solgaard.”
A damaged bag was handled promptly and the company suggested donating the returned piece.
“it was handled promptly and made us feel like we were important to Solgaard.”
Customer service fixed the issue immediately and gained a loyal customer.
“They have gained a customer for life.”
Company promptly fixed a small issue and the luggage quality was praised.
“Solgaard fixed the issue immediately.”
Product quality and design stood out; customer service was outstanding.
“These bags and the company are amazing.”
Reviewer praises excellent quality, design innovations, and outstanding service.
“The quality is excellent”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Solgaard designs and sells travel gear, including carry-on and checked luggage, backpacks, and travel accessories. Some suitcases and backpacks include tech features such as integrated charging ports. Its online store lists specs, dimensions, and materials so shoppers can compare options. Customers can buy through the company website and select retail partners, with product pages outlining shipping and return policies.