Some customers say necklace orders arrived on time and support responded quickly. Others describe serious issues, including orders that never arrived, delays lasting months, and one account of extremely poor product quality. One reviewer says they lost $100 on orders that did not show up. Ratings range from very high to very low, showing sharply mixed experiences.
Examples from available reviews (Jan 2020 – Feb 2026).
Received an elegant necklace and helpful customer service.
“the customer service was available and answered any questions I had!”
Order arrived after four months and the product was very poor.
“It's absolutely the worst quality that I have ever seen !!!!”
Order for a 14k white gold necklace never arrived and had no responses.
“I spent $100 on the orders that I never received.”
Service comes up most often and opinions split. One reviewer liked having staff available to answer questions. Another said no one replied and the order never arrived.
Value concerns show up in both delivery and product feedback. One reviewer said they spent $100 on orders that never arrived. Another received an item they described as very poor quality.
Experiences range from smooth deliveries to extreme delays. One order showed up after four months. Another customer received the expected elegant necklace with no problems.
Product quality complaints are rare here. One reviewer wrote, "It's absolutely the worst quality that I have ever seen !!!!". No other reviews in the sample mention defects.
Communication feedback is mixed. One customer said support answered questions quickly. Another said they got no replies about a missing order.
Reviews show sharply different outcomes, from very positive to very negative. Positive comments focus on helpful service and receiving items. Negative comments focus on non-delivery, long delays, and one severe quality complaint.
For each review, the core experience based on original source reviews.
Sources: External Source (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived after four months and the product was very poor.
“It's absolutely the worst quality that I have ever seen !!!!”
Never Ever Purchase anything from this scam of a company! I was so disappointed by the so-called Solo Mio. I ordered a 14k Solid White Gold necklace for my wife on March 12th and the company assured me that they will deliver the product within 7-14 business days. Months later, I have not received my surprise gift yet, and the company didn't have the courtesy to inform me of what was going on. Every time I reached out to them in regards to my orders via email, Facebook & Instagram I never got any response. Or sometimes all I could get was generic responses. Honestly, this customer doesn't care about their customers. I spent $100 on the orders that I never received. They are a scam!! Don't purchase from them! They took my money away!!
Received an elegant necklace and helpful customer service.
“the customer service was available and answered any questions I had!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Solo Mio is an online jewelry store that sells necklaces and other personal jewelry. The site lists items such as 14k white gold necklaces and pieces by metal type. Customers place and pay for orders online, and the company ships them out. Support is available by email and phone for order and product questions. Product pages usually note materials and include care guidance.