Received wrong bag, faced long delivery and poor return handling.
“they sent the wrong bag.”
Reviews show consistent praise for garment fit, fabric feel and certain well-made items, especially pants. At the same time, multiple customers report problems with delivery, missing items, incorrect shipments and returned-refund handling. Communication and return responsiveness are inconsistent: some buyers received prompt replies, others experienced unanswered emails and difficult returns. If you consider buying from Soolinen, review the sellerโs stated return policy, confirm shipping timelines, and document items on arrival (photos, tracking). Prefer a payment method with buyer protection and verify any customs or return-shipping costs beforehand.
Examples from available reviews (Nov 2021 โ Feb 2026).
Received wrong bag, faced long delivery and poor return handling.
“they sent the wrong bag.”
Paid for three dresses but one never arrived and refund issues occurred.
“Only 2 were delivered.”
Linen pants are comfortable, flattering, and feel high-quality.
“The linen pants are a dream!”
Order took long, customer service responded and items matched descriptions.
“it did take a long time to receive my order”
Reports on staff and service are mixed but lean negative: some buyers praise quick, helpful responses while more describe poor handling of returns and refunds.
Several reviewers felt the items did not justify the price, mentioning cheap-feeling fabrics, low-quality finishes, or partial refunds after returns.
Order experience varies: some deliveries were fast, others were delayed or missing; multiple customers reported costly or difficult return processes.
Product reports split: many customers praise fit, fabric and craftsmanship (notably pants), while others received wrong, damaged or poor-quality items.
Communication is inconsistent: a number of buyers received prompt replies and tracking updates, but many describe unanswered emails and unclear refund messages.
Overall experiences are mixed: a substantial group is satisfied with style and comfort, while a notable portion reports delivery, return and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
I have never tried any clothing from Soolinen before, but I was really impressed with this dress. It has a lot of stretch to it, which is important because I have a large chest and I hate when clothes are too tight. The material is also really nice. It's thick enough that it's not see through, but thin enough that it doesn't feel heavy. It looks exactly like the pictures, I received lots of compliments on it already. I was very satisfied with the service of the staff, too. They respond quickly to questions and are dedicated to assisting customers in choosing the right size. The shipping was fast, just over a week. I will continue to follow this brand. I like it much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soolinen is presented online as an apparel seller. If you are researching Soolinen reviews, verify seller details, return policy, shipping origin, and accepted payment protections before ordering. Check size charts, fabric descriptions, and tracking options to reduce surprises on fit, delivery and returns.