Across the provided reviews, recurring issues are late or missing shipments, items that do not match photos or sizing expectations, and limited or slow customer support. Many customers report poor fabric, printing, or sewing quality and difficulties obtaining full refunds without extra cost. A minority of shoppers report acceptable products and timely delivery or successful refunds after escalation. Prospective buyers should verify size charts carefully, document orders and communications, consider ordering a single item first, and prefer payment methods with buyer protection.
Examples from available reviews (Sep 2021 – Feb 2026).
Part of the order never arrived and no refund was received.
“I still have not received my money back”
Was charged twice, received extra item under husband's name, and support didn't respond.
“Trying over and over to make contact with customer support to return one and getting no response”
Discount codes expired upon use and removed items reappeared in cart automatically.
“item I had removed each of these 3 times was also added back into the cart.”
Eight t-shirts arrived quickly and were reasonable quality for the price.
“They are not "premium" shirts but they are reasonable for the price paid.”
Most reviewers report late or missing deliveries, inconsistent returns handling, small or delayed refunds, and overall poor service responsiveness.
Many customers say garments feel cheap, prints or materials are low quality, and refunds or return costs reduce perceived value.
Several reviews describe checkout or cart problems, expired or nonfunctional discount codes, accidental duplicate orders, and address/delivery errors.
Common complaints note fabric that feels thin or synthetic, mis-sized items, poor printing or sewing, and items that differ from online photos.
Numerous reviewers report unanswered support emails, no phone/chat options, and delays or lack of follow-up on returns and refunds.
Most reviewers describe negative outcomes — unresolved refunds, poor fit/quality, or service failures; a small share reports satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Items arrived quickly and customer service was praised.
“Great items, quick shipping, great customer service!!”
Dress fit true to size, arrived promptly, and was in perfect condition.
“The dress I got was true in size.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soulmia is an online fashion retailer that lists apparel and accessories for consumers via its website. Product pages typically include photos and size information and the store presents promotions and discount codes. Shoppers comparing retailers often look for details on sizing accuracy, shipping times, return policies, and customer support when researching Soulmia.