Reviews Analyzed
1
We Collect & Analyze Reviews
Spirit Hub
Experiences & Reviews
Spirit Hub is an online retailer focused on selling distilled spirits and related products to consumers. Listings typically include whiskey, rum, vodka and other liquors; customers research product selection, pricing and shipping policies before purchasing. When looking for reviews about Spirit Hub, consumers often seek information on product authenticity, shipping reliability, customer service responsiveness, and discount or coupon handling.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1411d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Single review reports poor service: a coupon issue and an unanswered inquiry led the customer to describe the company’s customer service as inadequate.
Share of mentions
Weak
20%
💰
Value for money
Reviewer praises product quality but notes a coupon was not honored; perceived value reduced by the discount dispute despite otherwise acceptable pricing.
Share of mentions
Mixed
20%
⚡
User experience
No explicit comments on website or app usability; reviewer refers to shopping intent but focuses on service and discounts rather than interface or checkout flow.
Share of mentions
Mixed
0%
🔧
Product quality
Reviewer explicitly says products have been high quality historically, indicating positive product impressions despite other service issues.
Share of mentions
Mixed
20%
📞
Communication
Reviewer states the company did not respond to an inquiry and failed to honor a coupon commitment, describing communication as lacking.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impression is mixed-to-negative: satisfied with product quality but dissatisfied enough with service and communication to advise against recommending.
Share of mentions
Weak
20%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Whiskey
"I've been a customer of Spirit Hub for quite some time and have always found their products to be of high quality. However, I was recently disappointed with the company's lack of customer service. I had attempted to use one of their coupon codes, but do not honor their commitment. I only received a $10 discount off my total purchase. I tried to make an inquiry but they never responded.
I would love to continue shopping at Spirit Hub, but I'm not sure if their customer service is up to par. Has anyone else had a negative experience with the company's customer service like me? I'd love to hear about it. Meanwhile, I don't recommend!
"
Mark G.
Collected.reviews
Dec 18, 2021
Featured for: gives overall negative recommendation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mark G.
Collected.reviews
Dec 18, 2021
Whiskey
I've been a customer of Spirit Hub for quite some time and have always found their products to be of high quality. However, I was recently disappointed with the company's lack of customer service. I had attempted to use one of their coupon codes, but do not honor their commitment. I only received a $10 discount off my total purchase. I tried to make an inquiry but they never responded.
I would love to continue shopping at Spirit Hub, but I'm not sure if their customer service is up to par. Has anyone else had a negative experience with the company's customer service like me? I'd love to hear about it. Meanwhile, I don't recommend!
Conclusion
Customer feedback for Spirit Hub in the provided review highlights a clear contrast: consistent product quality paired with problems in customer service and coupon handling. The review documents an unhonored coupon and an unanswered inquiry, which affected the customer’s willingness to continue purchasing. Consumers considering Spirit Hub should verify coupon terms, keep transaction records and confirmation screenshots, and try contacting support before placing large orders. For more certainty, compare shipping, return and discount policies and look for additional user reviews to confirm whether the service issues are isolated or recurring.