Many customers describe repeat fulfillment issues, including long shipping delays, canceled orders, and wrong items sent. Several reviews call out specific service agents who fixed problems quickly and earned high praise. Reports on condition and authenticity conflict, ranging from pristine signed photos to claims of forgeries and invalid holograms. A smaller set of reviewers also flags pricing practices and return terms they say were not clearly disclosed.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delay shows five-and-a-half months to ship, described as deceptive.
“Five and a half months to ship!!!!”
Cristin quickly resolved the issue and responded promptly.
“She resolved it quickly and responded quickly!”
Purchased signed photo turned out to be forged according to reviewer.
“autograph is actually forged. Fake!!!”
Ordered two signed photos that arrived pristine and as described with COA.
“came in pristine condition and as described and came with coa”
Most negative feedback centers on fulfillment breakdowns: long shipping waits, orders later canceled, and packages sent to the wrong address. Several customers say they received extra items or the wrong products and then faced delayed or missing refunds. On the positive side, reviewers repeatedly name staff who located packages, arranged replacements, and wrapped up cases quickly.
Several reviewers questioned pricing consistency and said sale pricing felt inflated or misleading. Complaints about high list prices and sudden price shifts appear, though less often than shipping and fulfillment issues. A small number of buyers also report paying for expedited shipping but not getting fast delivery.
Ordering frustrations come up often, including items shown as in stock when they were not and orders automatically voided without notice. Some customers report return windows they say were hard to spot, plus difficulty canceling or returning purchases. Others describe smooth phone orders and clear help from representatives, suggesting the experience varies by channel.
Some reviews say items arrived in excellent condition and matched the listing. Others report condition worse than advertised, signatures that look forged or nearly gone, and authentication markers they say were invalid. Together, these accounts point to uneven quality checks or listing accuracy.
Negative reviews often cite poor communication, including missing shipping updates, support that was hard to reach, and unexpected account actions. A recurring bright spot is praise for named staff who followed up quickly, shared detailed tracking help, and contacted vendors directly. A few customers also describe concerning outreach patterns and policy language so buried that it limited returns.
Feedback splits sharply between frequent one-star complaints about operations and many five-star posts praising staff who stepped in to solve a specific problem. Much of the frustration comes from slow refunds, canceled orders, and items marked available when they were not. When representatives actively intervened, reviewers credited those agents with saving orders or arranging replacements.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order experienced long delays and uncertain shipping dates, causing frustration.
“my order will ship no later than February 24th.”
Paid for 2-day express but delivery took seven days, ruining birthday surprise.
“My receipt states I paid for 2 day express delivery.”
Agent Connie was very helpful and provided tracking number resolving website issues.
“Connie was super helpful and a pleasure to talk too.”
Bought a card that was out of stock and customer service offered no solution.
“they sold me a card that was out of stock”
Hologram authentication returned invalid and seller stopped responding.
“My hologram came back invalid.”
Order canceled without notice and website availability was inaccurate.
“order had been cancelled but I was never notified.”
Item became out of stock due to pricing errors and suspicious insiders contacted reviewer.
“Then i received calls from guys "on the inside”
Paid for a $9000 bat that was unavailable and received no resolution.
“they told me that they no longer have the bat.”
Cristin efficiently resolved hologram placement issue with great communication.
“Communication was fantastic, questions were answered”
Item didn't exist, long delays, poor support, and slow refund handling.
“selling things they don't even have.”
This company has amazing customer service. They accidentally shipped me the wrong item. After contacting them about their mistake, I was directed to Doreen who made sure that this error was corrected in a very fast and timely manner. She is a great customer service representative because she took the time to listen and help. She continued to remain in contact with me until she had verification that the correct item was shipped out. I wish all customer service agents at all companies were as helpful as Doreen. I am truly blown away by the customer service I received. I will definitely be using your site again. Best customer service ever!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sports Memorabilia runs an online store focused on collectible sports items. Listings commonly include signed autographs, trading cards, game-used bats and balls, framed photos, and display or helmet cases. Customers can order online or by phone and choose from available shipping options. Product pages show descriptions, prices, and shipping details for collectors and gift buyers.