These reviews—though limited in number—consistently report easy installation, responsive support, satisfactory delivery interactions, and effective filtration performance. Reviewers highlight improved confidence in drinking water safety and describe the systems as easy to operate. Because the sample is small, prospective buyers should seek additional, up-to-date customer feedback and check model specifications against local water issues. Before purchasing, compare warranties, professional installation options, and independent certifications relevant to your contaminant concerns.
Examples from available reviews (Dec 2021 – Feb 2026).
The salt-water purifier was delivered in perfect condition and performs well.
“The salt-water purifier was delivered in perfect shape and has been performing well since then.”
Bought and installed whole-home filter; support helped and offers peace of mind.
“I sleep better knowing that my family is drinking clean water 24/7.”
One reviewer describes quick, pleasant delivery and brief on-site setup help; no reports of poor service in these reviews.
A reviewer explicitly calls the system a reasonable-priced, 'amazing product'; no complaints about cost appear in this small sample.
Both reviewers report easy installation and simple operation, noting little technical knowledge required and improved confidence using the system.
Reviewers report the units arrived intact and performed as intended, producing clean water during a boil-water alert and regular use.
Customers mention helpful support and clear explanations from staff or delivery personnel; communication is described as responsive and informative.
Both reviewers express overall satisfaction, citing better peace of mind about water safety and explicit thanks for the product and service.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Refused shipment, refunded with 25% deduction, finds fee excessive.
“it wasn't a full refund and was 25% less than ($575)”
Company charged for water test, delayed delivery, leading to canceled order.
“they do charge you immediately and don't deliver.”
Was charged for water test without delivery and canceled order.
“They don't tell you upfront that you'll need to buy their water test”
Product reduced water pressure and company support is nonexistent.
“water pressure is greatly diminished.”
Bought and installed whole-home filter; support helped and offers peace of mind.
“I sleep better knowing that my family is drinking clean water 24/7.”
System works but warranty voided because whole system wasn't purchased.
“they say since I didn't purchase the whole system my warranty is void.”
System loses all water pressure when oxidizing tank is in use, causing sulfur smell.
“I lose all water pressure when the tank is in circulation.”
Product removes chlorine but does not soften water; customer service unresponsive.
“It DOES NOT SOFTEN THE WATER; this is a FALSE CLAIM/Advertisement.”
Paid full price and fees but shipment held for unpaid duties and no support.
“no one returns any calls.”
Unit failed after a year and customer service failed to resolve issues.
“none will service the product.”
Filter failed to remove contaminants and company made returns expensive and difficult.
“this filter literally did not improve our water quality at all.”
Recommended unit didn't fit plumbing and company refused to waive return shipping.
“They will not waive the return shipping fee.”
I'm delighted that I was able to get this good from Spring Well Company.
The saltwater filter on my prior system failed after a couple of years of use, so I decided to make the investment and buy this one.
I made the right choice!
It's simple to use and does not need any technical knowledge.
The delivery man was pleasant and efficient; he just needed a few minutes to explain how everything worked before we were on our way.
Overall, this is an amazing product at a very reasonable price, and I have been quite satisfied with the service I have gotten.
The salt-water purifier was delivered in perfect shape and has been performing well since then.
Thank you very much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SpringWell is a U.S.-based company that designs and sells residential water treatment systems, including whole-home filtration and point-of-use units. It sells products through its website and authorised dealers and provides customer support and installation resources. Consumers often search SpringWell for solutions addressing common household water concerns such as sediment, chlorine, lead, and cysts.