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We Collect & Analyze Reviews

Square Off
Experiences & Reviews

Square Off produces automated, self-moving chess boards that pair with a companion app for online play and AI opponents. Commonly referenced model names include Neo, Swap and Pro. The company has sold boards through crowdfunding campaigns and direct sales channels.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 24d
Overall Rating
1.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers describe repeated delivery failures: long backer waits, missed ship dates, returned parcels, and unresolved replacement or refund requests.

Share of mentions
25%
Weak
๐Ÿ’ฐ

Value for money

Several buyers report poor value due to non-delivery, lack of refunds, or broken items; a minority of owners say the board was worth the cost.

Share of mentions
13%
Weak
โšก

User experience

Owners who received working boards report enjoyable automated play and attractive design; a few note app sync or gameplay handoff issues.

Share of mentions
5%
Mixed
๐Ÿ”ง

Product quality

Delivered units are often praised for design and moving pieces, but multiple reports describe early hardware failures or non-working products.

Share of mentions
8%
Mixed
๐Ÿ“ž

Communication

Many reviewers report poor support: templated or slow replies, unclear timelines, missing tracking information, and limited proactive updates.

Share of mentions
21%
Weak
โญ

Overall experience

Overall impressions split: satisfied owners praise gameplay and design, while many backers report non-delivery, delays, or unsatisfactory support and outcomes.

Share of mentions
28%
Weak

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Michael B.
trustpilot.com Oct 01, 2025

I love the self-moving board

I love the self-moving board! Once of the best investment I have made, and my chess kids love it. Watching a live game, while the pi...

G
George
trustpilot.com Oct 01, 2025

SubjectFormal Complaint Regarding Unfulfilled Delivery of Swap Chess Board

Subject โ€“ 03-18-2025: Formal Complaint Regarding Unfulfilled Delivery of Swap Chess Board Dear Atur Mehta, Bhavya Gohil, and the InfiVention Technolog...

P
Ph
trustpilot.com Oct 01, 2025

Would even deserve 0 star. This is just a SCAM ! Please go away

Would even deserve 0 star but was not available. I supported their project in Feb 2022 for 'automated chess games' through the Indiegogo platform (as...

S
Sophia Bailey-Larsen
trustpilot.com Oct 01, 2025

Wow so disappointing

Wow so disappointing. I wish I read this thread before purchasing as I came here to say I placed my order on 12 Dec, was promised Christmas delivery....

W
Walsche, N. de
trustpilot.com Oct 01, 2025

Never received the product

Never received the product. I ordered 2 chess board over 4 years ago. 7 promises to deliver and always fake excuses. This is a fraude. Just a way to g...

K
Kari Koivistoinen
trustpilot.com Oct 01, 2025

I ordered a board 5 years ago and still waiting

I ordered a board five years ago and I am still waiting. Six months ago, th...

h
happyscorpion
trustpilot.com Oct 01, 2025

A mail to SquareOff Support

To whom it may concern at Infinivention/SquareOff/Miko Support, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of...

f
frank gessner
trustpilot.com Oct 01, 2025

nearly 5 years of defer, fob off and lies

selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exc...

a
artur apartmore
trustpilot.com Oct 01, 2025

SCAM don't buy it

Never got my ch...

J
John
trustpilot.com Oct 01, 2025

I have not received part of my orderโ€ฆ

I have not received part of my order s...

P
Penelope Mavromiti
trustpilot.com Oct 01, 2025

Don't buy it's a scam

I've ordered on the 2 June 2024, I've heard nothing and I had no real response on emails The tracking number doesn't work and of course I have not rec...

D
Daniel Steirud
trustpilot.com Oct 01, 2025

Ordered Square Off Pro

Ordered Square Off Pro. Delivered a week after the date I got from them to Sweden. I was in contact...

P
Patrick Kluge
trustpilot.com Oct 01, 2025

Worst product, company and service I ever experienced

After waiting 2 years to arrive I played one game before the chessboard stopped working. I tried getting a refound or a new chess...

A
Anastasia Krivarotava
trustpilot.com Oct 01, 2025

Feels like some money fraud

Feels like some money fraud. Bought chess ca...

D
Dan
trustpilot.com Oct 01, 2025

I bought a Neo Chessboard from them inโ€ฆ

I bought a Neo Chessboard from them in August 2020, then an indiegogo kickstarter. 4 years later, they sold the company to another disastrous company...

J
Jennifer Cadoni
trustpilot.com Oct 01, 2025

Pre-ordered on Indiegogo in 2020. Scam!

Pre-ordered on Indiegogo in 2020. Never got it. They sent updates by email but are not true updates. In 2023...

C
Christophe Vanleeuw
trustpilot.com Oct 01, 2025

Scam Company - No Delivery after 4 years

Ordered a SWAP chess board on Januari 10 2020, untill today, still have not received it. They do not take their responsibility and just completely ign...

E
Enrico Donisi
trustpilot.com Oct 01, 2025

Complete Scam

I ordered a product from square off in November 2021. It was never delivered. They...

S
Steve
trustpilot.com Oct 01, 2025

Chessboard delivered and it works :-)

I ordered squareoff Pro chessboard in 7/2023. It was delivered till 11 days to Slovak republic (EU) - earlier than they promised :-) It's been 8 month...

N
Nomis
trustpilot.com Oct 01, 2025

It would be difficult to put into wordsโ€ฆ

It would be difficult to put into words how I feel about the origanisation that raised millions of dollars (USD) on Kickstarter and Indiegogo and neve...

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Conclusion

Reviews indicate a clear split between product experience and fulfilment/support. When the board arrives, several owners praise the automated play, piece design and enjoyment; others report software sync quirks or hardware failures. A large portion of reviewers report delivery problems, long backer waits, and poor or templated customer responses, sometimes requiring escalation for refunds. If you consider buying, verify current shipping timelines, ask about refund and warranty terms, and keep purchase and correspondence records. For crowdfunded or pre-order purchases, weigh the delivery risk against the product benefits reported by received-unit owners.