Square Off
Experiences & Reviews
Square Off produces automated, self-moving chess boards that pair with a companion app for online play and AI opponents. Commonly referenced model names include Neo, Swap and Pro. The company has sold boards through crowdfunding campaigns and direct sales channels.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe repeated delivery failures: long backer waits, missed ship dates, returned parcels, and unresolved replacement or refund requests.
Value for money
Several buyers report poor value due to non-delivery, lack of refunds, or broken items; a minority of owners say the board was worth the cost.
User experience
Owners who received working boards report enjoyable automated play and attractive design; a few note app sync or gameplay handoff issues.
Product quality
Delivered units are often praised for design and moving pieces, but multiple reports describe early hardware failures or non-working products.
Communication
Many reviewers report poor support: templated or slow replies, unclear timelines, missing tracking information, and limited proactive updates.
Overall experience
Overall impressions split: satisfied owners praise gameplay and design, while many backers report non-delivery, delays, or unsatisfactory support and outcomes.
Our Independent Methodology
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 โ October 2025).
Smart Chess Made Smarter
"I recently purchased the Square Off automated chess board and can confidently say that it is one of the smartest chess boards ever made. The technology used in this product takes what was already a great game to a whole new level. The experience of playing on this board is truly unique. With its automated pieces, I am able to play against an artificial intelligence opponent or connect with players from around the world, all without having to physically move any pieces myself. This saved me loads of time and resulted in zero frustration when trying out different openings rapidly. One thing that stood out to me was how well-designed this product is. The pieces are intricately crafted and look beautiful on the board itself, making for an attractive piece whether you're playing a quick match or simply displaying it as an art object. Overall my experience with Square Off has been incredibly positive--the technology is impressive, design elements are top notch, and it has added fun & learning value at home during these pandemic times"
Would even deserve 0 star. This is just a SCAM ! Please go away
"Would even deserve 0 star but was not available. I supported their project in Feb 2022 for 'automated chess games' through the Indiegogo platform (as..."
A mail to SquareOff Support
"To whom it may concern at Infinivention/SquareOff/Miko Support, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of..."
Worst product, company and service I ever experienced
"After waiting 2 years to arrive I played one game before the chessboard stopped working. I tried getting a refound or a new chess..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I love the self-moving board
I love the self-moving board! Once of the best investment I have made, and my chess kids love it. Watching a live game, while the pi...
SubjectFormal Complaint Regarding Unfulfilled Delivery of Swap Chess Board
Subject โ 03-18-2025: Formal Complaint Regarding Unfulfilled Delivery of Swap Chess Board Dear Atur Mehta, Bhavya Gohil, and the InfiVention Technolog...
Would even deserve 0 star. This is just a SCAM ! Please go away
Would even deserve 0 star but was not available. I supported their project in Feb 2022 for 'automated chess games' through the Indiegogo platform (as...
Wow so disappointing
Wow so disappointing. I wish I read this thread before purchasing as I came here to say I placed my order on 12 Dec, was promised Christmas delivery....
Never received the product
Never received the product. I ordered 2 chess board over 4 years ago. 7 promises to deliver and always fake excuses. This is a fraude. Just a way to g...
I ordered a board 5 years ago and still waiting
I ordered a board five years ago and I am still waiting. Six months ago, th...
A mail to SquareOff Support
To whom it may concern at Infinivention/SquareOff/Miko Support, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of...
nearly 5 years of defer, fob off and lies
selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exc...
SCAM don't buy it
Never got my ch...
I have not received part of my orderโฆ
I have not received part of my order s...
Don't buy it's a scam
I've ordered on the 2 June 2024, I've heard nothing and I had no real response on emails The tracking number doesn't work and of course I have not rec...
Ordered Square Off Pro
Ordered Square Off Pro. Delivered a week after the date I got from them to Sweden. I was in contact...
Worst product, company and service I ever experienced
After waiting 2 years to arrive I played one game before the chessboard stopped working. I tried getting a refound or a new chess...
Feels like some money fraud
Feels like some money fraud. Bought chess ca...
I bought a Neo Chessboard from them inโฆ
I bought a Neo Chessboard from them in August 2020, then an indiegogo kickstarter. 4 years later, they sold the company to another disastrous company...
Pre-ordered on Indiegogo in 2020. Scam!
Pre-ordered on Indiegogo in 2020. Never got it. They sent updates by email but are not true updates. In 2023...
Scam Company - No Delivery after 4 years
Ordered a SWAP chess board on Januari 10 2020, untill today, still have not received it. They do not take their responsibility and just completely ign...
Complete Scam
I ordered a product from square off in November 2021. It was never delivered. They...
Chessboard delivered and it works :-)
I ordered squareoff Pro chessboard in 7/2023. It was delivered till 11 days to Slovak republic (EU) - earlier than they promised :-) It's been 8 month...
It would be difficult to put into wordsโฆ
It would be difficult to put into words how I feel about the origanisation that raised millions of dollars (USD) on Kickstarter and Indiegogo and neve...
Conclusion
Reviews indicate a clear split between product experience and fulfilment/support. When the board arrives, several owners praise the automated play, piece design and enjoyment; others report software sync quirks or hardware failures. A large portion of reviewers report delivery problems, long backer waits, and poor or templated customer responses, sometimes requiring escalation for refunds. If you consider buying, verify current shipping timelines, ask about refund and warranty terms, and keep purchase and correspondence records. For crowdfunded or pre-order purchases, weigh the delivery risk against the product benefits reported by received-unit owners.