Reviews Analyzed
21
We Collect & Analyze Reviews
Square Off
Experiences & Reviews
Square Off produces automated, self-moving chess boards that pair with a companion app for online play and AI opponents. Commonly referenced model names include Neo, Swap and Pro. The company has sold boards through crowdfunding campaigns and direct sales channels.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
24d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers describe repeated delivery failures: long backer waits, missed ship dates, returned parcels, and unresolved replacement or refund requests.
Share of mentions
Weak
25%
💰
Value for money
Several buyers report poor value due to non-delivery, lack of refunds, or broken items; a minority of owners say the board was worth the cost.
Share of mentions
Weak
13%
⚡
User experience
Owners who received working boards report enjoyable automated play and attractive design; a few note app sync or gameplay handoff issues.
Share of mentions
Mixed
5%
🔧
Product quality
Delivered units are often praised for design and moving pieces, but multiple reports describe early hardware failures or non-working products.
Share of mentions
Mixed
8%
📞
Communication
Many reviewers report poor support: templated or slow replies, unclear timelines, missing tracking information, and limited proactive updates.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions split: satisfied owners praise gameplay and design, while many backers report non-delivery, delays, or unsatisfactory support and outcomes.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – October 2025).
Smart Chess Made Smarter
"I recently purchased the Square Off automated chess board and can confidently say that it is one of the smartest chess boards ever made. The technology used in this product takes what was already a great game to a whole new level. The experience of playing on this board is truly unique. With its automated pieces, I am able to play against an artificial intelligence opponent or connect with players from around the world, all without having to physically move any pieces myself. This saved me loads of time and resulted in zero frustration when trying out different openings rapidly. One thing that stood out to me was how well-designed this product is. The pieces are intricately crafted and look beautiful on the board itself, making for an attractive piece whether you're playing a quick match or simply displaying it as an art object. Overall my experience with Square Off has been incredibly positive--the technology is impressive, design elements are top notch, and it has added fun & learning value at home during these pandemic times"
Ashton
Collected.reviews
Feb 18, 2023
Featured for: Positive product and play
Would even deserve 0 star. This is just a SCAM ! Please go away
"Would even deserve 0 star but was not available. I supported their project in Feb 2022 for 'automated chess games' through the Indiegogo platform (as..."
Ph
Trustpilot
Oct 01, 2025
Featured for: Long non-delivery backer complaint
A mail to SquareOff Support
"To whom it may concern at Infinivention/SquareOff/Miko Support, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of..."
happyscorpion
Trustpilot
Oct 01, 2025
Featured for: Detailed communication and customs
Worst product, company and service I ever experienced
"After waiting 2 years to arrive I played one game before the chessboard stopped working. I tried getting a refound or a new chess..."
Patrick Kluge
Trustpilot
Oct 01, 2025
Featured for: Hardware failed; support issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Michael B.
trustpilot.com
Oct 01, 2025
I love the self-moving board
I love the self-moving board! Once of the best investment I have made, and my chess kids love it. Watching a live game, while the pi...
G
George
trustpilot.com
Oct 01, 2025
SubjectFormal Complaint Regarding Unfulfilled Delivery of Swap Chess Board
Subject – 03-18-2025: Formal Complaint Regarding Unfulfilled Delivery of Swap Chess Board Dear Atur Mehta, Bhavya Gohil, and the InfiVention Technolog...
P
Ph
trustpilot.com
Oct 01, 2025
Would even deserve 0 star. This is just a SCAM ! Please go away
Would even deserve 0 star but was not available. I supported their project in Feb 2022 for 'automated chess games' through the Indiegogo platform (as...
S
Sophia Bailey-Larsen
trustpilot.com
Oct 01, 2025
Wow so disappointing
Wow so disappointing. I wish I read this thread before purchasing as I came here to say I placed my order on 12 Dec, was promised Christmas delivery....
W
Walsche, N. de
trustpilot.com
Oct 01, 2025
Never received the product
Never received the product. I ordered 2 chess board over 4 years ago. 7 promises to deliver and always fake excuses. This is a fraude. Just a way to g...
K
Kari Koivistoinen
trustpilot.com
Oct 01, 2025
I ordered a board 5 years ago and still waiting
I ordered a board five years ago and I am still waiting. Six months ago, th...
h
happyscorpion
trustpilot.com
Oct 01, 2025
A mail to SquareOff Support
To whom it may concern at Infinivention/SquareOff/Miko Support, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of...
f
frank gessner
trustpilot.com
Oct 01, 2025
nearly 5 years of defer, fob off and lies
selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exc...
a
artur apartmore
trustpilot.com
Oct 01, 2025
SCAM don't buy it
Never got my ch...
J
John
trustpilot.com
Oct 01, 2025
I have not received part of my order…
I have not received part of my order s...
P
Penelope Mavromiti
trustpilot.com
Oct 01, 2025
Don't buy it's a scam
I've ordered on the 2 June 2024, I've heard nothing and I had no real response on emails The tracking number doesn't work and of course I have not rec...
D
Daniel Steirud
trustpilot.com
Oct 01, 2025
Ordered Square Off Pro
Ordered Square Off Pro. Delivered a week after the date I got from them to Sweden. I was in contact...
P
Patrick Kluge
trustpilot.com
Oct 01, 2025
Worst product, company and service I ever experienced
After waiting 2 years to arrive I played one game before the chessboard stopped working. I tried getting a refound or a new chess...
A
Anastasia Krivarotava
trustpilot.com
Oct 01, 2025
Feels like some money fraud
Feels like some money fraud. Bought chess ca...
D
Dan
trustpilot.com
Oct 01, 2025
I bought a Neo Chessboard from them in…
I bought a Neo Chessboard from them in August 2020, then an indiegogo kickstarter. 4 years later, they sold the company to another disastrous company...
J
Jennifer Cadoni
trustpilot.com
Oct 01, 2025
Pre-ordered on Indiegogo in 2020. Scam!
Pre-ordered on Indiegogo in 2020. Never got it. They sent updates by email but are not true updates. In 2023...
C
Christophe Vanleeuw
trustpilot.com
Oct 01, 2025
Scam Company - No Delivery after 4 years
Ordered a SWAP chess board on Januari 10 2020, untill today, still have not received it. They do not take their responsibility and just completely ign...
E
Enrico Donisi
trustpilot.com
Oct 01, 2025
Complete Scam
I ordered a product from square off in November 2021. It was never delivered. They...
S
Steve
trustpilot.com
Oct 01, 2025
Chessboard delivered and it works :-)
I ordered squareoff Pro chessboard in 7/2023. It was delivered till 11 days to Slovak republic (EU) - earlier than they promised :-) It's been 8 month...
N
Nomis
trustpilot.com
Oct 01, 2025
It would be difficult to put into words…
It would be difficult to put into words how I feel about the origanisation that raised millions of dollars (USD) on Kickstarter and Indiegogo and neve...
Conclusion
Reviews indicate a clear split between product experience and fulfilment/support. When the board arrives, several owners praise the automated play, piece design and enjoyment; others report software sync quirks or hardware failures. A large portion of reviewers report delivery problems, long backer waits, and poor or templated customer responses, sometimes requiring escalation for refunds. If you consider buying, verify current shipping timelines, ask about refund and warranty terms, and keep purchase and correspondence records. For crowdfunded or pre-order purchases, weigh the delivery risk against the product benefits reported by received-unit owners.