Many reviewers applaud SSENSE for quick shipping, clear photos, and a wide range of designer brands. A large share of complaints focus on refunds denied, returns refused, and packages lost or delivered to the wrong place. Several customers also mention long customs hold-ups and steep return or duty costs. A smaller group points to professional, helpful support and well-made products.
Examples from available reviews (Nov 2021 – Feb 2026).
Praises curation, imagery, and styling; ranks SSENSE highly overall.
“SSENSE is 10/10”
Delivery was fast and packaging was very good.
“Delivery was fast and very well packaged.”
Package stolen but company refused refund despite proof.
“they still refused to refund me or re-send the item I ordered”
Return fee of £34 was over half the £65 trouser cost.
“I was charged £34 for the return fee - more than half the cost of the trousers!!”
The strongest negative theme centers on refunds refused and returns denied after items were lost, damaged, or flagged as worn. Several reviewers describe receiving the wrong item, repeated shipping mistakes, and refunds issued only in part. Some customers report fast dispatch and attentive staff, but those notes appear less often.
Many complaints point to high return fees and costly international return shipping. A few reviewers mention fair prices and clear handling of tariffs, but these comments are relatively rare. Several customers also say they had to dispute charges or cover duty costs themselves.
Many shoppers like the curation, sharp images, and easy-to-read sizing details. Others mention friction on the site and at checkout, including security checks that cancel orders and sizing charts they say are inaccurate. These usability issues show up less often than shipping or returns problems.
Several reviews describe defective items or products that look clearly worn, sometimes after a long wait. Others say the items meet expectations and praise fabric or build quality for wallets and dresses. Complaints about quality appear across categories, including shoes, sunglasses, and bags.
Many reviewers describe slow replies, no reply at all, and support tickets that never get resolved. Some reports also mention missing customs paperwork, tracking that does not update, and callbacks that were promised but never happened. A smaller number of reviews note quick, helpful responses.
Reviews split sharply between very satisfied customers and severe complaint stories. Positive accounts focus on speed, curation, and fit. Negative ones cluster around returns and refunds, delivery problems, and weak follow-through.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Returned expensive pants were marked dirty and refund was refused.
“They never refunded my order and returned both pair of pants back”
Reviewer reports horrible customer service experience.
“Horrible customer service”
Marked delivered with someone else's signature; company denied responsibility.
“delivery confirmation included a name and signature that are not mine”
Received wrong item and customer service never responded.
“received a completely different item with a different print”
Purchased bag arrived without expected dust bag and support unhelpful.
“came WITHOUT a dust bag”
Received wrong orders twice and promised warehouse photos were never provided.
“I ordered from these people twice and received the wrong order”
Returned damaged items but refunds were refused and support ignored.
“they refused my refund for the Versace loafers”
Returned damaged items but refunds were refused and support ignored.
“they refused my refund for the Versace loafers”
Had to dispute credit card to receive a refund after delayed refund and duty issues.
“I had to pay a large duty”
Their dress and collections are excellent. I am very happy with their services. I bought a beautiful off-white dress for my birthday from this website SSENSE. It was amazing everyone loved it at my party and got enough compliments a birthday girl would expect. I searched online for the kind of dress I was looking for and finally got it from this website. The quality of the fabric was amazing and exactly as I had expected. So I would warm recommend this company as very reliable to anyone looking for a dress to buy from this website. It met all my expectations! Very good experience!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SSENSE is an online retailer focused on luxury and contemporary designer fashion. It sells clothing, shoes, bags, accessories, and lifestyle items for men and women. The site pairs editorial content with product pages and features large images and sizing details. SSENSE ships internationally, offers order tracking, provides customer support channels, and handles returns through an online process.