Reviews Analyzed
1
We Collect & Analyze Reviews
Starlight
Experiences & Reviews
Starlight is a lighting retailer focused on indoor fixtures such as chandeliers, lamps, and related lighting solutions for homes and offices. The brand is commonly reviewed by consumers for product selection, pricing, and in-store experiences. People researching Starlight reviews typically check product quality, value, and service responsiveness before buying.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1434d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Reviewer initially trusted staff but experienced slow, inattentive service and an unresponsive manager during an in-store visit.
Share of mentions
Weak
17%
💰
Value for money
Reviewer described chandeliers as affordable and explicitly noted the price as a positive factor in purchasing decisions.
Share of mentions
Strong
16%
⚡
User experience
In-store experience was negative: the reviewer spent much time unattended and left dissatisfied, deciding to seek another store.
Share of mentions
Weak
17%
🔧
Product quality
Reviewer called the chandeliers "quality" and bought multiple fixtures, indicating a positive view of product build and selection.
Share of mentions
Strong
17%
📞
Communication
Customer care was described as sluggish and unhelpful; escalation to a manager did not resolve the reviewer’s concerns.
Share of mentions
Weak
17%
⭐
Overall experience
Overall mixed-to-negative: good products and pricing were outweighed by poor in-store service and unresolved complaints.
Share of mentions
Weak
16%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Office wall lighting
" Starlight Lighting made my house look bright from their wide range of lamps. I got quality chandeliers from them at an affordable price. I developed some confidence in their customer service and products. I went back to get some good lighting for my office. I must say I was disappointed. The customer care service was too sluggish and seemed not to have a better understanding of the products. I spent a better part of my day in their store but was left unattended. I requested my case be heard by the customer care service manager but he also did not care. Am now looking for a better store."
Melanie Wesley
Collected.reviews
Nov 15, 2021
Featured for: ends seeking alternative store
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Melanie Wesley
Collected.reviews
Nov 15, 2021
Office wall lighting
Starlight Lighting made my house look bright from their wide range of lamps. I got quality chandeliers from them at an affordable price. I developed some confidence in their customer service and products. I went back to get some good lighting for my office. I must say I was disappointed. The customer care service was too sluggish and seemed not to have a better understanding of the products. I spent a better part of my day in their store but was left unattended. I requested my case be heard by the customer care service manager but he also did not care. Am now looking for a better store.
Conclusion
This set of reviews highlights a split between product and service: the reviewer found Starlight’s chandeliers to be good quality and affordably priced, but experienced poor in-store assistance. Consumers evaluating Starlight should weigh reported product value against potential service and communication issues. Before purchasing, try confirming staff availability, escalation procedures, and return or support policies. If in-store help is critical, consider contacting customer service ahead of a visit or checking additional reviews for service consistency.