Reviews Analyzed
21
We Collect & Analyze Reviews
STAUD
Experiences & Reviews
STAUD is a contemporary fashion label selling women's apparel, handbags, shoes and accessories through its own online store and selected retailers. Consumers researching STAUD reviews typically look for information on product quality, shipping, returns, and customer service for items such as bags, dresses and footwear.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
19d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Most reviewers report delayed or unhelpful service and difficulty resolving order problems; a minority describe quick, satisfactory fixes from staff.
Share of mentions
Weak
24%
💰
Value for money
Several reviews describe items as overpriced or poor value after receiving damaged, used, or incorrect goods and extra charges for returns.
Share of mentions
Weak
6%
⚡
User experience
Site and product-page clarity are mixed: some customers find navigation or hidden return terms confusing, others report a straightforward online portal.
Share of mentions
Mixed
4%
🔧
Product quality
Multiple reports of defects, damage, wrong items or rapid wear; fewer reviewers describe good workmanship and well-packed deliveries.
Share of mentions
Weak
15%
📞
Communication
Common complaints about slow, templated or absent replies and unreachable phone lines; some reviewers note helpful, timely follow-up from managers.
Share of mentions
Weak
24%
⭐
Overall experience
Overall sentiment is negative in this sample, driven by order, return and product issues, though a subset experienced acceptable resolutions.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Defective Product – No Proper Resolution
"Bought the crochet shoes in beige. Wore them once—the brown interior stained the exterior, making them completely unusable. Professional assessment: n..."
Viraj
Trustpilot
Oct 01, 2025
Featured for: Defective item; poor resolution
1 star is way more than they deserve
"1 star is way more than they deserve. Ordered a dress ( black ) for a wedding last minute ( 6 days before) shipped it overnight and got it 3 days late..."
customer
Trustpilot
Oct 01, 2025
Featured for: Wrong item; long refund delays
Excellent customer service
"I made a mistake with my delivery address in an order I placed today. Customer service responded very quickly to my email...."
EB
Trustpilot
Oct 01, 2025
Featured for: Quick, helpful customer service
Website is User Non Friendly
"I wanted to just make a complaint on their website. It is very hard navigate and to narrow down your options in what yo..."
Diet Pepsi
Trustpilot
Oct 01, 2025
Featured for: Website navigation is user-unfriendly
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
V
Viraj
trustpilot.com
Oct 01, 2025
Defective Product – No Proper Resolution
Bought the crochet shoes in beige. Wore them once—the brown interior stained the exterior, making them completely unusable. Professional assessment: n...
A
Alisa Berezutska
trustpilot.com
Oct 01, 2025
UPD - problem resolved. Deceptive Return Policy
UPD: STAUD reached out and allowed the return of mentioned set, which I appreciate. The ability to find resolution in disputes says a lot about the br...
D
Diet Pepsi
trustpilot.com
Oct 01, 2025
Website is User Non Friendly
I wanted to just make a complaint on their website. It is very hard navigate and to narrow down your options in what yo...
C
Christa Dickinson
trustpilot.com
Oct 01, 2025
Bought one of their leather bags
Bought one of their leather bags. After 2-3 months of wear, all four liner seams had shredded. To me, this shows a design flaw, and not wear and tear....
E
EB
trustpilot.com
Oct 01, 2025
Excellent customer service
I made a mistake with my delivery address in an order I placed today. Customer service responded very quickly to my email....
K
Kristia Christou
trustpilot.com
Oct 01, 2025
I have emailed and called Staud today 3…
I have emailed and called Staud today 3 times. There was a 2 business day shipping delivery, and there are still...
J
Julie Melkonyan
trustpilot.com
Oct 01, 2025
7 days passed and there are no updates…
7 days passed and there are no updates about my order. I haven’t even got a tracking number and I don’t have an idea when I’ll get my order even thoug...
D
Dorthe Eshington
trustpilot.com
Oct 01, 2025
Really nice bag
Really nice bag, well packed. Nice s...
C
C Claire
trustpilot.com
Oct 01, 2025
Staud EXCELLENT customer service
I was worried after reading some of these reviews on Staud’s customer service. Thankfully I could not have had a better experience! I ordered on 5/11a...
L
Lilly McCafferty
trustpilot.com
Oct 01, 2025
Favorite Brand
Ordered 3 times in the last few weeks and got all of my orders fairly quickly, so I cant relate to other reviewers issues with customer service. One o...
L
Laura Amelia
trustpilot.com
Oct 01, 2025
It was my first time and last time…
It was my first time and last time shopping any of their items, first they charged me $10 for shipping, one of the items was damaged, It took me a who...
c
customer
trustpilot.com
Oct 01, 2025
1 star is way more than they deserve
1 star is way more than they deserve. Ordered a dress ( black ) for a wedding last minute ( 6 days before) shipped it overnight and got it 3 days late...
J
James Murphy
trustpilot.com
Oct 01, 2025
Worst Customer Experience
This is one of the worst customer experiences I have had. I ordered a purse and waited 5/6 weeks before reaching out about a status update, because I...
A
Annet van duijn
trustpilot.com
Oct 01, 2025
Bad customer service
Bad customer service; they have kept me on a leash for months. Would love to buy the Tommy New York bag. At first it was an instore launch. Contacted...
t
thanaporn sopchokchai
trustpilot.com
Oct 01, 2025
My bag order didn’t come with any dust…
My bag order didn’t come with any dust bag. The packing was a let down, like a cheap brand :( very disappointing. It came in a plastic b...
C
Carly Englander Clark
trustpilot.com
Oct 01, 2025
SCAM
I ordered a custom order that was supposed to take 5-8 weeks. We're currently at week 10 and no one is available to help me via phone or email. I'm go...
A
Annoyed shopper
trustpilot.com
Oct 01, 2025
Do not order from them
Do not order from them. I made a large order and unfortunately none of the items fit, so I returned them immediately (next morning). I did receive an...
M
María Dolores Belando Larrosa
trustpilot.com
Oct 01, 2025
Sent the wrong bag and not response for an exchange
I bought a moon bag worth more than £200 and they sent me the wrong bag. I immediately contacted customer services to ask for an exchange and I needed...
N
NJ
trustpilot.com
Oct 01, 2025
Got "used" boots for $400!!!
It was my first order. The boots were for my birthday. I got the delivery today! I am in shock. I am devastated and disappointed! They sent me a pair...
J
Jane Flynn
trustpilot.com
Oct 01, 2025
after the review was posted
I appreciate the manager of Staud for following up with...
Conclusion
In this review sample, common consumer issues involve order delays, returns that take longer than expected, damaged or incorrect items, and inconsistent customer responses. A smaller group of reviewers report prompt problem resolution and satisfactory service. If you plan to buy from STAUD, check the product page return terms before purchasing, keep delivery records and inspect items immediately on arrival. Consider contacting customer service early and using documented channels (email with timestamps) if issues arise.