In this review sample, common consumer issues involve order delays, returns that take longer than expected, damaged or incorrect items, and inconsistent customer responses. A smaller group of reviewers report prompt problem resolution and satisfactory service. If you plan to buy from STAUD, check the product page return terms before purchasing, keep delivery records and inspect items immediately on arrival. Consider contacting customer service early and using documented channels (email with timestamps) if issues arise.
Examples from available reviews (Nov 2021 – Feb 2026).
Crochet shoes stained after one wear and were not repairable.
“the brown interior stained the exterior”
Wrong dress shipped, slow responses, and refund/return delays persisted.
“I was sent a red dress not even remotely close to the one I ordered”
Customer service quickly helped correct a mistaken delivery address.
“Customer service responded very quickly to my email.”
Website is difficult to navigate and narrow search options.
“The website is very annoying.”
Most reviewers report delayed or unhelpful service and difficulty resolving order problems; a minority describe quick, satisfactory fixes from staff.
Several reviews describe items as overpriced or poor value after receiving damaged, used, or incorrect goods and extra charges for returns.
Site and product-page clarity are mixed: some customers find navigation or hidden return terms confusing, others report a straightforward online portal.
Multiple reports of defects, damage, wrong items or rapid wear; fewer reviewers describe good workmanship and well-packed deliveries.
Common complaints about slow, templated or absent replies and unreachable phone lines; some reviewers note helpful, timely follow-up from managers.
Overall sentiment is negative in this sample, driven by order, return and product issues, though a subset experienced acceptable resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received defective purse and couldn't get repair or replacement from Staud.
“The snap is clearly defective”
Package missing with nearly two-week delay and unhelpful customer service.
“it has been nearly two weeks and no movement”
Crochet shoes stained after one wear and were not repairable.
“the brown interior stained the exterior”
Hidden non-returnable policy and poorly fitting top eroded trust.
“Non-returnable policy is buried elsewhere”
Website is difficult to navigate and narrow search options.
“The website is very annoying.”
Liner seams shredded after months, initially no offer, then fixed quickly.
“all four liner seams had shredded.”
Customer service quickly helped correct a mistaken delivery address.
“Customer service responded very quickly to my email.”
Multiple calls and emails yielded no shipping updates before graduation.
“I have emailed and called Staud today 3 times.”
Order delayed with no tracking; only generic template responses received.
“7 days passed and there are no updates about my order.”
Nice bag, well packed, with reasonably fast delivery.
“Really nice bag, well packed.”
Customer service promptly refunded fees and processed a timely return.
“she promptly refunded BOTH charges”
Multiple quick orders with good quality and user-friendly exchange portal.
“got all of my orders fairly quickly”
Damaged item and slow, costly return process left refund unresolved.
“worst customer service ever”
Wrong dress shipped, slow responses, and refund/return delays persisted.
“I was sent a red dress not even remotely close to the one I ordered”
Purse never arrived after extended lead times and unhelpful communication.
“We are now 10 weeks in with no product”
Repeated promises about bag availability weren't fulfilled and customer support failed.
“They kept telling me lies.”
Bag arrived without dust bag and with cheap, loose packaging.
“My bag order didn’t come with any dust bag.”
Custom order exceeded expected lead time and support was unreachable.
“We're currently at week 10 and no one is available to help me”
Return refund overdue beyond promised five business days without response.
“It is now the 11th business day”
Received wrong, cheaper bag and received no exchange response before travel.
“It's been a week since I received the wrong bag”
Received used, damaged boots instead of new ones and seeks refund.
“They sent me a pair of used, second hand boots for $400!!!”
Manager followed up and resolved the issue, reviewer updated rating.
“I appreciate the manager of Staud for following up with me and making this right.”
I'm not a frequent shopper with them. I was ecstatic when I placed an order for a bag on sale. It has only been delivered, and as I unpacked it, there are scratches and scuffs in the leather. To see if I could exchange it for an undamaged one, I contacted customer service and asked what I should do but they said I can't return or exchange it. I don't know if it's true but the customer service representative was very rude! I don't think that was right at all! I was not looking for a refund, but an exchange instead. This is just plain horrible! They should fix this mistake and not make it worse. I would not buy from them again if they cannot provide better customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
STAUD is a contemporary fashion label selling women's apparel, handbags, shoes and accessories through its own online store and selected retailers. Consumers researching STAUD reviews typically look for information on product quality, shipping, returns, and customer service for items such as bags, dresses and footwear.