STAUD Reviews
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Handbag
I'm not a frequent shopper with them. I was ecstatic when I placed an order for a bag on sale. It has only been delivered, and as I unpacked it, there are scratches and scuffs in the leather. To see if I could exchange it for an undamaged one, I contacted customer service and asked what I should do but they said I can't return or exchange it. I don't know if it's true but the customer service representative was very rude! I don't think that was right at all! I was not looking for a refund, but an exchange instead. This is just plain horrible! They should fix this mistake and not make it worse. I would not buy from them again if they cannot provide better customer service.