Reviews Analyzed
20
We Collect & Analyze Reviews
Steals
Experiences & Reviews
Steals is an online retailer that offers discounted consumer goods across categories such as clothing, furniture, electronics and jewelry via its website and mobile apps. Consumers researching Steals reviews typically look for information on pricing, shipping practices, product quality, returns and customer support. Independent review summaries can help prospective buyers weigh reported bargains against reported fulfillment and communication issues.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
18d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reports show inconsistent fulfillment: some customers experienced fast shipping and issue resolution, while several others faced cancellations, long delays and unhelpful support.
Share of mentions
Weak
16%
💰
Value for money
Many reviewers praise low prices and special deals; others report higher-than-expected costs, missing coupons or misleading shipping charges that affect perceived value.
Share of mentions
Mixed
17%
⚡
User experience
User experience varies: some reviewers like the app, tracking and in-store browsing, while others describe website errors, slow ordering and sizing/search friction.
Share of mentions
Mixed
10%
🔧
Product quality
Product reports are split: customers cite good condition and attractive items, but others report wrong materials, damaged packaging, colour differences, or incorrect items shipped.
Share of mentions
Mixed
10%
📞
Communication
Communication experiences are uneven: a few reviewers note clear, refunded resolutions, while multiple accounts describe cancelled orders without notice and unreturned inquiries.
Share of mentions
Weak
12%
⭐
Overall experience
Overall impressions are divided: many five-star reviewers highlight bargains and positive shopping visits, while many one-star reviews cite cancellations, missing orders and poor support.
Share of mentions
Mixed
34%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Don’t waste your time or money on this website
"-5 stars if I could!!! Purchased a portable charger from this company on June 1st. Received the order confirmation and pre tracking info shortly after..."
Kiarae Toki
Trustpilot
Oct 01, 2025
Featured for: Detailed shipping and support failure
I made an order through the Shop App…
"I made an order through the Shop App and I was impressed of the price, fas..."
LEGNA SIUL ORTIZ SANTIAGO
Trustpilot
Oct 01, 2025
Featured for: Positive on price, shipping, quality
A different item has arrived. But they have resolved the problem!
"Steals.com. I'm correcting my feedback! After mail corresponding with their Client service, they have resolved my problem and have acted as profession..."
Olga P.
Trustpilot
Oct 01, 2025
Featured for: Issue resolved by customer service
Who is stealing who?
"They advertise great savings on name brands but all of the CK underwear was..."
Kevin Haddad
Trustpilot
Oct 01, 2025
Featured for: Critiques pricing vs competitors
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
C
Claire P
trustpilot.com
Oct 01, 2025
Avoid at all costs!
I placed an order a the moment I clicked or it I realised the shipping cost had been misrepresented and was the same price as the product. I immediate...
R
Rubina
trustpilot.com
Oct 01, 2025
Best store in Layton
Love ! Love shopping at Steals ! shopping there is an amazing experience. Preston, Kelvin, Taylor, and all the other associates and wonderful. I d...
K
Kevin Haddad
trustpilot.com
Oct 01, 2025
Who is stealing who?
They advertise great savings on name brands but all of the CK underwear was...
c
customer
trustpilot.com
Oct 01, 2025
I really enjoy this store great deals…
I really enjoy this store great deals on clothing and furniture. I a...
K
Kiarae Toki
trustpilot.com
Oct 01, 2025
Don’t waste your time or money on this website
-5 stars if I could!!! Purchased a portable charger from this company on June 1st. Received the order confirmation and pre tracking info shortly after...
D
David Fogel
trustpilot.com
Oct 01, 2025
I ordered a pair of shoes and then the…
I ordered a pair of shoes and then the...
E
Elizabeth Maguire
trustpilot.com
Oct 01, 2025
The company is aptly named
The company is aptly named. The product was dreadful. It arrived crushed into its packaging. Was made of polyester not linen and was a...
K
Kate Ellingworth
trustpilot.com
Oct 01, 2025
Linen.. NOT Linen
The item I purchased was advertised as a linen set - the item that arrived is certainly not linen, it is a VERY poor quality material. They front as a...
P
Priscilla
trustpilot.com
Oct 01, 2025
The prices are excellent!
...
V
Veras Chenz
trustpilot.com
Oct 01, 2025
Great seller!!
Great seller!!!...
L
LEGNA SIUL ORTIZ SANTIAGO
trustpilot.com
Oct 01, 2025
I made an order through the Shop App…
I made an order through the Shop App and I was impressed of the price, fas...
O
Olga P.
trustpilot.com
Oct 01, 2025
A different item has arrived. But they have resolved the problem!
Steals.com. I'm correcting my feedback! After mail corresponding with their Client service, they have resolved my problem and have acted as profession...
E
Esther
trustpilot.com
Oct 01, 2025
Great prices and beautiful jewelry
Great prices and...
B
Brooke Marshall
trustpilot.com
Oct 01, 2025
This is yesthe best app and all together…
This is the best app and all together go to. So ha...
J
James McCrimon
trustpilot.com
Oct 01, 2025
I had a good experience with steals
I had a good expe...
K
Kauser Haq
trustpilot.com
Oct 01, 2025
Never got my lrder
I ordered 5 different clothes and all of them got canceled. I had a...
H
Hyunmin Kim
trustpilot.com
Oct 01, 2025
Terrible
Terrible, they cancelled my o...
L
Lorie
trustpilot.com
Oct 01, 2025
Nice things
...
K
Karen
trustpilot.com
Oct 01, 2025
I haven't received my items yet but…
I haven't received my items yet...
M
MARTIN BARRERA
trustpilot.com
Oct 01, 2025
Good not great for the time I spent to…
Good not great for the time I spent to find the rig...
Conclusion
Reviewers are divided: many customers praise Steals for low prices, special offers, app convenience and occasional fast shipping. However, a substantial number report serious fulfilment and communication problems, including cancelled orders, long delivery delays, unresponsive support and product items not matching descriptions. Concrete examples from reviews include resolved refund cases as well as disputes leading to bank chargebacks. Prospective buyers should check current seller policies, review recent customer feedback, confirm tracking and returns terms, and consider payment protections when ordering.