Shoppers often highlight low prices, a wide selection, and friendly staff when visiting in person. Several reviewers say orders never arrived or were canceled without notice. Multiple buyers report receiving items that didn’t match the description, especially the fabric and condition. Reviews split sharply between many high ratings and frequent one-star complaints about order fulfillment.
Examples from available reviews (Oct 2025 – Mar 2026).
Often finds perfect gifts; shopping feels like a fun scavenger hunt.
“It is sort of a fun organized scavenger hunt.”
Impressed by price, fast shipping, and item quality; will shop again.
“impressed of the price, fast shipping, and the quality of the items I got.”
Reviewer reports not receiving their order.
“didn't get my order”
Product arrived damaged, misdescribed, and return required to China.
“Was made of polyester not linen and was a different colour than the image.”
Negative reviews often mention orders that never arrive and shipments that get canceled. Many describe slow or unresponsive support, while a smaller group says they received refunds or got issues resolved.
Many reviews applaud low prices and strong deals on clothing, jewelry, and furniture. A few dispute the advertised savings or say certain items cost more than at competitors.
In-store shoppers describe a fun, treasure-hunt feel and helpful staff. Online buyers mention both fast shipping and an easy-to-use experience, though some say size selection and searching take too much time.
Several complaints say items arrived damaged or used materials different from what was advertised, with fabric misrepresentation coming up more than once. Positive comments point to comfortable footwear and items that arrived as expected.
Reviewers repeatedly cite cancellations without notice and limited shipping updates. A smaller number praise clear communication and quick replies from support.
Many customers recommend the store for bargains and say they plan to return. At the same time, sharp complaints about fulfillment and items not matching descriptions create a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Quotes shortened · As of: March 2026
Coat arrived quickly and matched the description.
“My coat arrived very quickly and was exactly as described!”
Reviewer loves store for deals and great customer service.
“Best deals in town and great customer service!”
Often finds perfect gifts; shopping feels like a fun scavenger hunt.
“It is sort of a fun organized scavenger hunt.”
Great place to shop with super staff and great prices.
“Super staff great prices”
Praises product quality, fast shipping, and communication.
“Great product , shipping speed and communication”
Enjoys finding unique clothing and discount sales at the store.
“I really enjoy finding unique clothing pieces every time I visit this store”
Shoe was very comfortable despite a shipping delay; overall easy process.
“The shoe is so comfortable.”
Enjoys shopping and great deals; excited about furniture expansion.
“Always find great deals.”
Reviewer reports not receiving their order.
“didn't get my order”
Reviewer says they didn't receive their package.
“Didn’t receive my package”
Customer service ignored cancellation and misrepresented shipping status.
“Customer service is appalling”
Frequent shopper praises friendly staff and great shopping experience.
“Love ! Love shopping at Steals !”
Advertised savings were false; some items cost more than other retailers.
“all of the CK underwear was MORE expensive than the web site or Macy's.”
Enjoys store for great deals on clothing and furniture.
“great deals on clothing and furniture”
Order never shipped and customer support was unresponsive; bank dispute filed.
“I finally decided to go through my bank to get my money back.”
Order was canceled without any communication.
“the order was canceled with no communication”
Product arrived damaged, misdescribed, and return required to China.
“Was made of polyester not linen and was a different colour than the image.”
Item advertised as linen was poor-quality and likely misrepresented.
“certainly not linen, it is a VERY poor quality material”
Reviewer says the prices are excellent.
“The prices are excellent!”
Reviewer strongly recommends this seller.
“Great seller!!! I recommend ❤️”
Impressed by price, fast shipping, and item quality; will shop again.
“impressed of the price, fast shipping, and the quality of the items I got.”
Customer service resolved issue and issued a full refund without requesting return.
“they have resolved my problem and have acted as professionals”
Reviewer praises great prices and beautiful jewelry.
“Great prices and beautiful jewelry”
App is handy, easy to use, and fun to track packages.
“So handy, easy to use, and so fun to track your packages”
Reviewer had a good experience with Steals.
“I had a good experience with steals”
Five clothing orders were canceled, coupon lost, and packages not received.
“I never received my packages.”
Order was cancelled without any announcement.
“they cancelled my order without any announcement.”
Reviewer notes nice products and good prices.
“Nice things, good prices!”
Hasn't received items yet but praises the deals as a steal.
“they definitely were a steal”
Product selection was good but took too long finding correct size.
“Good not great for the time I spent to find the right size clothing”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Steals is an online discount retailer selling clothing, footwear, home goods, furniture, and accessories. It runs a website and mobile app where shoppers browse limited-time deals and track orders. Listings include clearance items alongside discounted brand-name products. Customers order online and have purchases shipped to their selected delivery address. Support usually offers customer service options for order questions and returns.