Reviewers are divided: many customers praise Steals for low prices, special offers, app convenience and occasional fast shipping. However, a substantial number report serious fulfilment and communication problems, including cancelled orders, long delivery delays, unresponsive support and product items not matching descriptions. Concrete examples from reviews include resolved refund cases as well as disputes leading to bank chargebacks. Prospective buyers should check current seller policies, review recent customer feedback, confirm tracking and returns terms, and consider payment protections when ordering.
Examples from available reviews (Oct 2025 – Feb 2026).
Order never shipped and customer support was unresponsive; bank dispute filed.
“I finally decided to go through my bank to get my money back.”
Impressed by price, fast shipping, and item quality; will shop again.
“impressed of the price, fast shipping, and the quality of the items I got.”
Customer service resolved issue and issued a full refund without requesting return.
“they have resolved my problem and have acted as professionals”
Advertised savings were false; some items cost more than other retailers.
“all of the CK underwear was MORE expensive than the web site or Macy's.”
Reports show inconsistent fulfillment: some customers experienced fast shipping and issue resolution, while several others faced cancellations, long delays and unhelpful support.
Many reviewers praise low prices and special deals; others report higher-than-expected costs, missing coupons or misleading shipping charges that affect perceived value.
User experience varies: some reviewers like the app, tracking and in-store browsing, while others describe website errors, slow ordering and sizing/search friction.
Product reports are split: customers cite good condition and attractive items, but others report wrong materials, damaged packaging, colour differences, or incorrect items shipped.
Communication experiences are uneven: a few reviewers note clear, refunded resolutions, while multiple accounts describe cancelled orders without notice and unreturned inquiries.
Overall impressions are divided: many five-star reviewers highlight bargains and positive shopping visits, while many one-star reviews cite cancellations, missing orders and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Quotes shortened · As of: February 2026
Coat arrived quickly and matched the description.
“My coat arrived very quickly and was exactly as described!”
Reviewer loves store for deals and great customer service.
“Best deals in town and great customer service!”
Often finds perfect gifts; shopping feels like a fun scavenger hunt.
“It is sort of a fun organized scavenger hunt.”
Great place to shop with super staff and great prices.
“Super staff great prices”
Praises product quality, fast shipping, and communication.
“Great product , shipping speed and communication”
Enjoys finding unique clothing and discount sales at the store.
“I really enjoy finding unique clothing pieces every time I visit this store”
Shoe was very comfortable despite a shipping delay; overall easy process.
“The shoe is so comfortable.”
Enjoys shopping and great deals; excited about furniture expansion.
“Always find great deals.”
Reviewer reports not receiving their order.
“didn't get my order”
Reviewer says they didn't receive their package.
“Didn’t receive my package”
Customer service ignored cancellation and misrepresented shipping status.
“Customer service is appalling”
Frequent shopper praises friendly staff and great shopping experience.
“Love ! Love shopping at Steals !”
Advertised savings were false; some items cost more than other retailers.
“all of the CK underwear was MORE expensive than the web site or Macy's.”
Enjoys store for great deals on clothing and furniture.
“great deals on clothing and furniture”
Order never shipped and customer support was unresponsive; bank dispute filed.
“I finally decided to go through my bank to get my money back.”
Order was canceled without any communication.
“the order was canceled with no communication”
Product arrived damaged, misdescribed, and return required to China.
“Was made of polyester not linen and was a different colour than the image.”
Item advertised as linen was poor-quality and likely misrepresented.
“certainly not linen, it is a VERY poor quality material”
Reviewer says the prices are excellent.
“The prices are excellent!”
Reviewer strongly recommends this seller.
“Great seller!!! I recommend ❤️”
Impressed by price, fast shipping, and item quality; will shop again.
“impressed of the price, fast shipping, and the quality of the items I got.”
Customer service resolved issue and issued a full refund without requesting return.
“they have resolved my problem and have acted as professionals”
Reviewer praises great prices and beautiful jewelry.
“Great prices and beautiful jewelry”
App is handy, easy to use, and fun to track packages.
“So handy, easy to use, and so fun to track your packages”
Reviewer had a good experience with Steals.
“I had a good experience with steals”
Five clothing orders were canceled, coupon lost, and packages not received.
“I never received my packages.”
Order was cancelled without any announcement.
“they cancelled my order without any announcement.”
Reviewer notes nice products and good prices.
“Nice things, good prices!”
Hasn't received items yet but praises the deals as a steal.
“they definitely were a steal”
Product selection was good but took too long finding correct size.
“Good not great for the time I spent to find the right size clothing”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Steals is an online retailer that offers discounted consumer goods across categories such as clothing, furniture, electronics and jewelry via its website and mobile apps. Consumers researching Steals reviews typically look for information on pricing, shipping practices, product quality, returns and customer support. Independent review summaries can help prospective buyers weigh reported bargains against reported fulfillment and communication issues.