Reviews mostly describe deliveries that never arrive, wrong items, and difficulty getting refunds. Many customers mention low-quality clothing, uneven sizing, and products that don’t match the photos. Several reviewers describe support that doesn’t respond, relies on automated replies, or makes unclear claims about the country or brand. A small number of reviews mention authentic items and quick delivery.
Examples from available reviews (Aug 2018 – Mar 2026).
Company was unresponsive and product was poor quality and mis-sized.
“Company is totally unresponsive.”
Paid for order that never arrived and must fight to get refund.
“NEVER RECEIVED ORDER”
Received an authentic Prada bag in excellent condition with authenticity cards.
“I just received my prada bag for Christmas and I’m so excited to wear it.”
Skirt was beautiful, true to size, and comfortable fabric.
“This skirt is so beautiful and true to size.”
Service complaints make up most of the feedback. Customers report orders marked as delivered that never showed up, tracking numbers that don’t work, and parcels held in customs because shipper paperwork was missing. Several say refunds came late, were only partial, or required expensive return shipping overseas.
Most reviewers describe poor value tied to wrong items, cheap materials, or orders that never arrived. Several accounts say customers were left out-of-pocket when promised refunds didn’t come through. A few reviews mention satisfactory purchases and good value, but those comments are rare.
Customers point to confusing or misleading listings and unexpected changes to the site name. Several mention missing order numbers, phone lines that aren’t local, and email auto-replies instead of real support. Positive remarks about fast delivery and nice packaging show up only occasionally.
Many reviews repeat the same quality issues: cheap construction, fabrics that look lower-grade, and clothing that doesn’t match the photos. Sizing varies often, including cases where two identical items arrived in different sizes. Only a very small number of reviews describe high-quality, authentic products.
Many reviewers say they got no real response after complaints or return requests. They describe automatic replies, messages that went unanswered, and claims that the company’s identity is presented inaccurately. A few customers report quick confirmations or helpful replies, but those are limited.
Ratings split sharply between many one-star reviews and a few five-star reviews. Negative experiences center on missing deliveries, items that don’t match what was ordered, and weak aftercare. Positive stories about authentic products and fast shipping exist, but they’re uncommon.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: March 2026
Company was unresponsive and product was poor quality and mis-sized.
“Company is totally unresponsive.”
Products shipped from China had wrong sizes and refunds required shipping payment.
“this is a front of an off-shore Chinese company”
Bought poor-quality clothing that didn't fit; only received auto-response and lost about $130.
“Goods are junk.”
Items labeled Canadian were made in China, sizes wrong, and company unresponsive.
“Advertised as made in Canada...all items were made in China.”
Received different cheap items and return shipping to China made refunds impractical.
“Received completely different cheap looking bracelets”
Product differed drastically from description with poor workmanship; refund options were inadequate.
“The product I received was nothing close to the description or website photo.”
Company falsely claimed Canadian identity and return requests were ignored.
“This company is NOT Canadian and is fraudulently using the Ottawa name to scam customers.”
Company not Canadian; no order or tracking information and phone not local.
“I have received no order number or tracking number.”
Late delivery, incorrect sizing and poor quality; company misrepresented as Canadian.
“it falsely give the impression it's a Canadian company”
Received wrong, poor-quality coat; refund promises were unfulfilled and site renamed.
“received a different coat from what I ordered”
Order placed in December never arrived and company perceived as scam.
“still not received anything”
Paid for order that never arrived and must fight to get refund.
“NEVER RECEIVED ORDER”
Poor-quality dress, returns impossible and company unresponsive.
“I paid $140 for the dress, that looks like $10 dress.”
Received poor-quality items and faced lengthy refund and return obstacles.
“The clothes are very poor quality and look nothing like the pictures shown.”
Order arrived late, items differed from photos and returns were obstructed.
“It takes a month to receive an order.”
Skirt was beautiful, true to size, and comfortable fabric.
“This skirt is so beautiful and true to size.”
Order never arrived and refund promises were delayed or unfulfilled.
“Placed an order that never arrived!”
Company falsely advertised Lane Bryant products and did not deliver or refund.
“it falsely states it is selling Lane Bryant clothing”
Order never arrived and tracking was invalid despite company assurances.
“my order # was not a valid one.”
Items never arrived after long wait; refund offered only partially.
“They have offered me 70% of my money back..this is not okay!!”
Company claimed delivery but customer received nothing and lost $40.
“That's 40$ down the drain”
Tracker showed delivery but no package arrived; ad misrepresented as Lane Bryant.
“The FB post was deceptive in making you think it was Lane Bryant”
Package marked delivered but not received; attempts to contact failed.
“Says my package was delivered yesterday. No package.”
Order marked delivered but customer did not receive it and calls it scam.
“I HAVE NOT received anything.”
Received poor-quality clothing and PayPal could not resolve the issue.
“Crap clothing”
Items were terrible and customer opened a PayPal dispute.
“Items are terrible.”
Received cheap-looking item and unclear return addresses; PayPal dispute opened.
“opened a dispute on paypal”
Received wrong item and size; only partial refund after PayPal involvement.
“received a totally different coat”
Cancelled order was sent anyway; item was defective and company unresponsive.
“they dispatched it anyway”
Did not receive correct item and only received automatic replies; bad service.
“Bad service, bad quality, everything is bad about this company.”
Received identical items in inconsistent sizes, one XL and one Small.
“one is a true to size XL, and the other is a Small”
Package stuck in customs because shipper didn't provide documents and company is unresponsive.
“Modes did not provide the necessary documentation for customs clearance”
Order canceled but promised refund never arrived; company unresponsive.
“im waiting till this day(17 july 2023) to get my money back”
Received an authentic Prada bag in excellent condition with authenticity cards.
“I just received my prada bag for Christmas and I’m so excited to wear it.”
Wide selection, attractive packaging, and very fast delivery.
“Great selection of high end brands, lovely packaging and super fast delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stefania Mode is an online fashion retailer selling women’s clothing and accessories. The site lists items such as dresses, coats, skirts, handbags, and jewelry, with product pages showing photos, size charts, and material details. Customers place orders through an online checkout, and the company handles shipping and returns. Orders typically include online payment options and standard shipping documents during fulfillment.