Reviews Analyzed
21
We Collect & Analyze Reviews
STORETS
Experiences & Reviews
STORETS is an online fashion retailer selling women's apparel and accessories via its e-commerce site and social channels. The brand targets trend-driven consumers with seasonal clothing ranges and direct-to-consumer online sales. Customers typically interact with the company through the website for ordering, returns, and customer support.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
16d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Several reviewers describe unhelpful or rude service, staff unable to resolve order or refund issues, and long unresolved refunds.
Share of mentions
Weak
8%
💰
Value for money
Many customers report unexpected taxes, high return costs, or fees that make purchases poor value relative to item quality.
Share of mentions
Weak
14%
⚡
User experience
Frequent reports of missing tracking, long shipping times, confusing checkout details, and difficulties with returns and exchanges.
Share of mentions
Weak
21%
🔧
Product quality
Numerous complaints about flimsy materials, poor construction, weak zippers/buckles and inconsistent or very small sizing; occasional positive comments exist.
Share of mentions
Weak
14%
📞
Communication
Reviewers report unclear shipping origin, no return address, delayed or repetitive email replies, and inconsistent information about duties and returns.
Share of mentions
Weak
17%
⭐
Overall experience
Most reviews describe negative end-to-end experiences—missing items, delayed refunds, high duties and quality issues—while a small minority report satisfaction.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I love storets
"I love storets! Shipping can be a big long at times, but the quality is always great for its price. I found one of my favorit..."
Jill Roberts
Trustpilot
Oct 01, 2025
Featured for: Positive product and value example
Daylight robbery
"I purchased from Storets thinking that it was an American store so that shipping, as well as import duties and customs, would not be an extortionate f..."
Sars
Trustpilot
Oct 01, 2025
Featured for: Customs and communication complaint
Terrible quality
"I ordered a faux leather jacket from them. Let's start with the fact that they don't pay duty, so I had to pay about half of the $200 jacket again. Th..."
Vivien Kután
Trustpilot
Oct 01, 2025
Featured for: Poor material and duty complaint
Purchased an item over a month ago
"Purchased an item over a month ago, keep promising to send tracking number and never do, customer servi..."
Natalie Brown
Trustpilot
Oct 01, 2025
Featured for: Tracking and refund delay complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
RitaM
trustpilot.com
Oct 01, 2025
No return address ever supplied
No return address supplied when trying to return. Endless pointless emails. Plus...
J
Jo
trustpilot.com
Oct 01, 2025
I would give a 0 if I could DO NOT buy…
I would give a 0 if I could DO N...
A
Anonymous
trustpilot.com
Oct 01, 2025
They are full of bull s h I t. I ordered on…
They are full of bull s h I t ordered on July this year still not had my items I asked for refund still waiting all I get is we a...
A
Ann-Louise Jeffery
trustpilot.com
Oct 01, 2025
No goods and no refund
No goods and no refund. Abs...
N
Natalie Brown
trustpilot.com
Oct 01, 2025
Purchased an item over a month ago
Purchased an item over a month ago, keep promising to send tracking number and never do, customer servi...
R
Roxanne Sadler
trustpilot.com
Oct 01, 2025
SCAM
SCAM No confirmation email sent. Email response stated order was on with way, without me of...
C
Consumer
trustpilot.com
Oct 01, 2025
They only do size XS and S
They only do size XS and S, nothing over...
V
Vivien Kután
trustpilot.com
Oct 01, 2025
Terrible quality
I ordered a faux leather jacket from them. Let's start with the fact that they don't pay duty, so I had to pay about half of the $200 jacket again. Th...
j
jackie ucan
trustpilot.com
Oct 01, 2025
Expensive/ bad quality
Honestly, the quality is not good. Very pricy. Wouldn’t let...
C
Christine Redd
trustpilot.com
Oct 01, 2025
Their sizing is ridiculously small and…
Their sizing is ridiculously small and inaccurate in their size...
N
Nistha Shakya
trustpilot.com
Oct 01, 2025
Scam company
Bought blazer and skirt from them which doesn’t fit me at all. I ended up returning both but they deducted $21, which they didn’t...
M
Mark
trustpilot.com
Oct 01, 2025
SCAM
SCAM! No UK base and they made me ship back to South Korea at my own cost!! £120 quoted for return!! DO NOT BUY...
a
ana midoni
trustpilot.com
Oct 01, 2025
I am very disappointed with this store
I have ordered three items for which I paid about €137. When the items arrived in the country I got an email to pay €45 for taxes. I was completely sh...
E
EliF Yasar
trustpilot.com
Oct 01, 2025
The quality is very bad
The quality is very bad. Especially if you pay 100€ for one item you expect it would be good. It is...
E
Elodie ETH
trustpilot.com
Oct 01, 2025
TAXES EXPENSIVE !
I ordered one coat, which was pretty expensive and the quality is not on point. Add to that, I had 80€ for taxes....
M
Marine Crd
trustpilot.com
Oct 01, 2025
FUYEZ!!!
FUYEZ!!!! DO NOT BUY! I bought a jacket after seeing it on instagram on influencers. The price was very high and i was so surprised to see that the qu...
A
Amoolya Palaksha
trustpilot.com
Oct 01, 2025
VERY bad quality
VERY bad quality. Got a "puffer" jacket from them but it had literally no ins...
L
Lyly phyn
trustpilot.com
Oct 01, 2025
If I could give zero stars I would have…
If I could give zero stars I would have done it! Very bad experience with everything (delivery, customer service...) It's really to flee don't lose yo...
S
Sars
trustpilot.com
Oct 01, 2025
Daylight robbery
I purchased from Storets thinking that it was an American store so that shipping, as well as import duties and customs, would not be an extortionate f...
J
Jill Roberts
trustpilot.com
Oct 01, 2025
I love storets
I love storets! Shipping can be a big long at times, but the quality is always great for its price. I found one of my favorit...
Conclusion
Customer reviews for STORETS repeatedly cite problems with shipping transparency and high, unexpected customs or return costs (examples include reported duties of £100, €45 or $150). Product concerns are common: multiple reviewers mention flimsy materials, poor construction, and inconsistent sizing. Many reviewers also report slow or unhelpful customer support and delays in refunds or tracking updates. A minority of customers note acceptable quality and good value for specific items; however, the dominant pattern in the reviews received is unresolved service and cost issues that materially affect the purchase outcome.