Many reviewers say their orders never arrived, refund requests went unanswered, or extra fees appeared at delivery. Several mention missing tracking, no confirmation emails, and long or expensive return shipping. Some reviewers highlight fast delivery and certain pieces that fit well and feel comfortable. Others often point to sizing issues and materials that feel cheap.
Examples from available reviews (Feb 2019 – Mar 2026).
Order never arrived and no refund was provided.
“No goods and no refund.”
Unexpected £100 customs charge and undisclosed shipping origin.
“I was charged £100 for customs and import duties.”
Seller repeatedly failed to provide tracking and offered excuses.
“keep promising to send tracking number and never do”
Items arrived quickly, fit well, and quality matched expectations.
“I receive the items really quickly in like 4-5 days.”
Several reviewers describe orders that never arrived and refund requests that were left unresolved. Multiple customers mention rude or unhelpful support. Only a few reviews report deliveries that went smoothly.
Many reviewers report surprise customs or import fees and deductions that were not clearly disclosed. High return shipping costs and taxes also come up, reducing the value of the purchase. A small group says the value feels fair when the item quality meets expectations.
Sizing issues show up often, including items that run smaller than the size chart and limited sizes. Some reviewers mention fast shipping and flattering fits for specific pieces like wrap tops. Enough people note inconsistent fit and a limited size range that it shapes buying decisions.
Many reviews mention cheap-feeling fabrics, weak construction, and specific problems such as little insulation or flimsy zippers. Others describe comfortable, well-made basics and say the quality matches the price. Quality feedback is mixed, with complaints about materials and construction standing out.
Reviewers often say they did not receive confirmation emails, tracking numbers were missing, or they were repeatedly told tracking would be sent. Many also describe slow or absent replies about returns or refunds. Very few reviewers report strong communication.
Reviews split between low ratings focused on service problems, extra fees, and quality concerns, and high ratings praising specific items and fast shipping. Many customers describe practical barriers that stopped them from completing returns or getting refunds. Positive overall experiences appear, but far less often than critical ones.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
No return address provided and communication was unhelpful.
“No return address supplied when trying to return.”
Reviewer warns others not to buy, calling the company a scam.
“DO NOT buy from them they are a scam”
Items never arrived and refund requests remain unanswered.
“still not had my items”
Order never arrived and no refund was provided.
“No goods and no refund.”
Seller repeatedly failed to provide tracking and offered excuses.
“keep promising to send tracking number and never do”
No confirmation email or reliable tracking information was provided.
“No confirmation email sent.”
Website offers very limited sizing, with few options above M.
“They only do size XS and S”
Jacket was poor quality, smelly, and cheaply made.
“THE QUALITY IS TERRIBLE!”
Product quality was poor and pricing felt overpriced.
“Honestly, the quality is not good.”
Size chart was inaccurate and items run much smaller.
“Their sizing is ridiculously small”
Return refund was reduced by an undisclosed $21 deduction.
“they deducted $21, which they didn’t mention on their website.”
Had to pay expensive return to South Korea and poor support.
“they made me ship back to South Korea at my own cost!!”
Unexpected large taxes were charged and refund policies unclear.
“I got an email to pay €45 for taxes.”
Quality was very poor and items felt cheap.
“The quality is very bad.”
High taxes (€80) made the purchase not worthwhile.
“I had 80€ for taxes.”
Quality was very poor and customs taxes were excessively high.
“quality is SUPER CHEAP.”
Jacket lacked insulation and had a flimsy zipper.
“it had literally no insulation”
Order had defects, unexpected taxes, and costly returns.
“I paid 32 € of customs taxes”
Unexpected £100 customs charge and undisclosed shipping origin.
“I was charged £100 for customs and import duties.”
Quality met expectations though shipping can be slow.
“the quality is always great for its price.”
Never been treated disrespectfully by a salesperson like I was during my ordering process from this store. Everything about the site, product quality, prices, delivery is admirable. But the customer service which according to my thinking should be superior was terrible customer service. The personnel could not answer very simple questions politely. This wasted my time. To some point I requested that I talk to the Customer care service rep or the manager but I never got to. I almost canceled my order but I decided to complete the process but never to buy anything no matter the price or quality from them. Save yourself problems by avoiding this shop!
Received Morgan wrap set and found it flattering and versatile.
“the wrap top is so versatile and flattered”
Received Morgan wrap set and found it flattering and versatile.
“As soon as i unwrapped my items i was thrilled.”
Blazer fit was very large, color differed, and returns cost extra.
“I got a small size blazer and it came very very big”
Materials were cheap, high taxes and costly returns to Korea.
“The materials are SOO cheap”
Customer service was terrible and returns policy unfair.
“Terrible customer service and unlawful returns/refunds policy.”
Skort was beautiful and good quality but ran small.
“Good quality, I bought a skort is beautiful but runs a little small.”
Liked loungewear quality and style, minor issue with plastic.
“They're great at doing basic essentials with a fun twist.”
Items arrived quickly and made reviewer feel great wearing them.
“everything arrived beautifully wrapped up.”
Items arrived quickly, fit well, and quality matched expectations.
“I receive the items really quickly in like 4-5 days.”
Order arrived quickly; clothes were comfortable and good quality.
“Clothing are comfy, great quality.”
Returns policy described as terrible and clothes cheaper elsewhere.
“Their return policy is so terrible.”
Good styles and quality but shipping and return fees are unfriendly.
“shipping fee and return fee is unfriendly to their customers.”
Shipping was very fast, orders arrived within three days.
“I always receive the order within 3 days after purchase!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
STORETS is an online fashion retailer selling women’s clothing and accessories. It offers dresses, tops, outerwear, loungewear, and matching sets such as wrap tops and blazers. Product pages usually include several photos, size charts, fabric information, and care instructions. The site lists international shipping options, destinations, and payment methods.