Customer reviews for STORETS repeatedly cite problems with shipping transparency and high, unexpected customs or return costs (examples include reported duties of £100, €45 or $150). Product concerns are common: multiple reviewers mention flimsy materials, poor construction, and inconsistent sizing. Many reviewers also report slow or unhelpful customer support and delays in refunds or tracking updates. A minority of customers note acceptable quality and good value for specific items; however, the dominant pattern in the reviews received is unresolved service and cost issues that materially affect the purchase outcome.
Examples from available reviews (Feb 2019 – Feb 2026).
Quality met expectations though shipping can be slow.
“the quality is always great for its price.”
Unexpected £100 customs charge and undisclosed shipping origin.
“I was charged £100 for customs and import duties.”
Jacket was poor quality, smelly, and cheaply made.
“THE QUALITY IS TERRIBLE!”
Seller repeatedly failed to provide tracking and offered excuses.
“keep promising to send tracking number and never do”
Several reviewers describe unhelpful or rude service, staff unable to resolve order or refund issues, and long unresolved refunds.
Many customers report unexpected taxes, high return costs, or fees that make purchases poor value relative to item quality.
Frequent reports of missing tracking, long shipping times, confusing checkout details, and difficulties with returns and exchanges.
Numerous complaints about flimsy materials, poor construction, weak zippers/buckles and inconsistent or very small sizing; occasional positive comments exist.
Reviewers report unclear shipping origin, no return address, delayed or repetitive email replies, and inconsistent information about duties and returns.
Most reviews describe negative end-to-end experiences—missing items, delayed refunds, high duties and quality issues—while a small minority report satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No return address provided and communication was unhelpful.
“No return address supplied when trying to return.”
Reviewer warns others not to buy, calling the company a scam.
“DO NOT buy from them they are a scam”
Items never arrived and refund requests remain unanswered.
“still not had my items”
Order never arrived and no refund was provided.
“No goods and no refund.”
Seller repeatedly failed to provide tracking and offered excuses.
“keep promising to send tracking number and never do”
No confirmation email or reliable tracking information was provided.
“No confirmation email sent.”
Website offers very limited sizing, with few options above M.
“They only do size XS and S”
Jacket was poor quality, smelly, and cheaply made.
“THE QUALITY IS TERRIBLE!”
Product quality was poor and pricing felt overpriced.
“Honestly, the quality is not good.”
Size chart was inaccurate and items run much smaller.
“Their sizing is ridiculously small”
Return refund was reduced by an undisclosed $21 deduction.
“they deducted $21, which they didn’t mention on their website.”
Had to pay expensive return to South Korea and poor support.
“they made me ship back to South Korea at my own cost!!”
Unexpected large taxes were charged and refund policies unclear.
“I got an email to pay €45 for taxes.”
Quality was very poor and items felt cheap.
“The quality is very bad.”
High taxes (€80) made the purchase not worthwhile.
“I had 80€ for taxes.”
Quality was very poor and customs taxes were excessively high.
“quality is SUPER CHEAP.”
Jacket lacked insulation and had a flimsy zipper.
“it had literally no insulation”
Order had defects, unexpected taxes, and costly returns.
“I paid 32 € of customs taxes”
Unexpected £100 customs charge and undisclosed shipping origin.
“I was charged £100 for customs and import duties.”
Quality met expectations though shipping can be slow.
“the quality is always great for its price.”
Never been treated disrespectfully by a salesperson like I was during my ordering process from this store. Everything about the site, product quality, prices, delivery is admirable. But the customer service which according to my thinking should be superior was terrible customer service. The personnel could not answer very simple questions politely. This wasted my time. To some point I requested that I talk to the Customer care service rep or the manager but I never got to. I almost canceled my order but I decided to complete the process but never to buy anything no matter the price or quality from them. Save yourself problems by avoiding this shop!
Received Morgan wrap set and found it flattering and versatile.
“the wrap top is so versatile and flattered”
Received Morgan wrap set and found it flattering and versatile.
“As soon as i unwrapped my items i was thrilled.”
Blazer fit was very large, color differed, and returns cost extra.
“I got a small size blazer and it came very very big”
Materials were cheap, high taxes and costly returns to Korea.
“The materials are SOO cheap”
Customer service was terrible and returns policy unfair.
“Terrible customer service and unlawful returns/refunds policy.”
Skort was beautiful and good quality but ran small.
“Good quality, I bought a skort is beautiful but runs a little small.”
Liked loungewear quality and style, minor issue with plastic.
“They're great at doing basic essentials with a fun twist.”
Items arrived quickly and made reviewer feel great wearing them.
“everything arrived beautifully wrapped up.”
Items arrived quickly, fit well, and quality matched expectations.
“I receive the items really quickly in like 4-5 days.”
Order arrived quickly; clothes were comfortable and good quality.
“Clothing are comfy, great quality.”
Returns policy described as terrible and clothes cheaper elsewhere.
“Their return policy is so terrible.”
Good styles and quality but shipping and return fees are unfriendly.
“shipping fee and return fee is unfriendly to their customers.”
Shipping was very fast, orders arrived within three days.
“I always receive the order within 3 days after purchase!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
STORETS is an online fashion retailer selling women's apparel and accessories via its e-commerce site and social channels. The brand targets trend-driven consumers with seasonal clothing ranges and direct-to-consumer online sales. Customers typically interact with the company through the website for ordering, returns, and customer support.