STORETS
Experiences & Reviews
STORETS is an online fashion retailer selling women's apparel and accessories via its e-commerce site and social channels. The brand targets trend-driven consumers with seasonal clothing ranges and direct-to-consumer online sales. Customers typically interact with the company through the website for ordering, returns, and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Several reviewers describe unhelpful or rude service, staff unable to resolve order or refund issues, and long unresolved refunds.
Value for money
Many customers report unexpected taxes, high return costs, or fees that make purchases poor value relative to item quality.
User experience
Frequent reports of missing tracking, long shipping times, confusing checkout details, and difficulties with returns and exchanges.
Product quality
Numerous complaints about flimsy materials, poor construction, weak zippers/buckles and inconsistent or very small sizing; occasional positive comments exist.
Communication
Reviewers report unclear shipping origin, no return address, delayed or repetitive email replies, and inconsistent information about duties and returns.
Overall experience
Most reviews describe negative end-to-end experiencesโmissing items, delayed refunds, high duties and quality issuesโwhile a small minority report satisfaction.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
I love storets
"I love storets! Shipping can be a big long at times, but the quality is always great for its price. I found one of my favorit..."
Daylight robbery
"I purchased from Storets thinking that it was an American store so that shipping, as well as import duties and customs, would not be an extortionate f..."
Terrible quality
"I ordered a faux leather jacket from them. Let's start with the fact that they don't pay duty, so I had to pay about half of the $200 jacket again. Th..."
Purchased an item over a month ago
"Purchased an item over a month ago, keep promising to send tracking number and never do, customer servi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
No return address ever supplied
No return address supplied when trying to return. Endless pointless emails. Plus...
I would give a 0 if I could DO NOT buyโฆ
I would give a 0 if I could DO N...
They are full of bull s h I t. I ordered onโฆ
They are full of bull s h I t ordered on July this year still not had my items I asked for refund still waiting all I get is we a...
No goods and no refund
No goods and no refund. Abs...
Purchased an item over a month ago
Purchased an item over a month ago, keep promising to send tracking number and never do, customer servi...
SCAM
SCAM No confirmation email sent. Email response stated order was on with way, without me of...
They only do size XS and S
They only do size XS and S, nothing over...
Terrible quality
I ordered a faux leather jacket from them. Let's start with the fact that they don't pay duty, so I had to pay about half of the $200 jacket again. Th...
Expensive/ bad quality
Honestly, the quality is not good. Very pricy. Wouldnโt let...
Their sizing is ridiculously small andโฆ
Their sizing is ridiculously small and inaccurate in their size...
Scam company
Bought blazer and skirt from them which doesnโt fit me at all. I ended up returning both but they deducted $21, which they didnโt...
SCAM
SCAM! No UK base and they made me ship back to South Korea at my own cost!! ยฃ120 quoted for return!! DO NOT BUY...
I am very disappointed with this store
I have ordered three items for which I paid about โฌ137. When the items arrived in the country I got an email to pay โฌ45 for taxes. I was completely sh...
The quality is very bad
The quality is very bad. Especially if you pay 100โฌ for one item you expect it would be good. It is...
TAXES EXPENSIVE !
I ordered one coat, which was pretty expensive and the quality is not on point. Add to that, I had 80โฌ for taxes....
FUYEZ!!!
FUYEZ!!!! DO NOT BUY! I bought a jacket after seeing it on instagram on influencers. The price was very high and i was so surprised to see that the qu...
VERY bad quality
VERY bad quality. Got a "puffer" jacket from them but it had literally no ins...
If I could give zero stars I would haveโฆ
If I could give zero stars I would have done it! Very bad experience with everything (delivery, customer service...) It's really to flee don't lose yo...
Daylight robbery
I purchased from Storets thinking that it was an American store so that shipping, as well as import duties and customs, would not be an extortionate f...
I love storets
I love storets! Shipping can be a big long at times, but the quality is always great for its price. I found one of my favorit...
Conclusion
Customer reviews for STORETS repeatedly cite problems with shipping transparency and high, unexpected customs or return costs (examples include reported duties of ยฃ100, โฌ45 or $150). Product concerns are common: multiple reviewers mention flimsy materials, poor construction, and inconsistent sizing. Many reviewers also report slow or unhelpful customer support and delays in refunds or tracking updates. A minority of customers note acceptable quality and good value for specific items; however, the dominant pattern in the reviews received is unresolved service and cost issues that materially affect the purchase outcome.