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We Collect & Analyze Reviews

STORETS
Experiences & Reviews

STORETS is an online fashion retailer selling women's apparel and accessories via its e-commerce site and social channels. The brand targets trend-driven consumers with seasonal clothing ranges and direct-to-consumer online sales. Customers typically interact with the company through the website for ordering, returns, and customer support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 16d
Overall Rating
1.4

Our Analysis

๐ŸŽฏ

Service quality

Several reviewers describe unhelpful or rude service, staff unable to resolve order or refund issues, and long unresolved refunds.

Share of mentions
8%
Weak
๐Ÿ’ฐ

Value for money

Many customers report unexpected taxes, high return costs, or fees that make purchases poor value relative to item quality.

Share of mentions
14%
Weak
โšก

User experience

Frequent reports of missing tracking, long shipping times, confusing checkout details, and difficulties with returns and exchanges.

Share of mentions
21%
Weak
๐Ÿ”ง

Product quality

Numerous complaints about flimsy materials, poor construction, weak zippers/buckles and inconsistent or very small sizing; occasional positive comments exist.

Share of mentions
14%
Weak
๐Ÿ“ž

Communication

Reviewers report unclear shipping origin, no return address, delayed or repetitive email replies, and inconsistent information about duties and returns.

Share of mentions
17%
Weak
โญ

Overall experience

Most reviews describe negative end-to-end experiencesโ€”missing items, delayed refunds, high duties and quality issuesโ€”while a small minority report satisfaction.

Share of mentions
25%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

R
RitaM
trustpilot.com Oct 01, 2025

No return address ever supplied

No return address supplied when trying to return. Endless pointless emails. Plus...

J
Jo
trustpilot.com Oct 01, 2025

I would give a 0 if I could DO NOT buyโ€ฆ

I would give a 0 if I could DO N...

A
Anonymous
trustpilot.com Oct 01, 2025

They are full of bull s h I t. I ordered onโ€ฆ

They are full of bull s h I t ordered on July this year still not had my items I asked for refund still waiting all I get is we a...

A
Ann-Louise Jeffery
trustpilot.com Oct 01, 2025

No goods and no refund

No goods and no refund. Abs...

N
Natalie Brown
trustpilot.com Oct 01, 2025

Purchased an item over a month ago

Purchased an item over a month ago, keep promising to send tracking number and never do, customer servi...

R
Roxanne Sadler
trustpilot.com Oct 01, 2025

SCAM

SCAM No confirmation email sent. Email response stated order was on with way, without me of...

C
Consumer
trustpilot.com Oct 01, 2025

They only do size XS and S

They only do size XS and S, nothing over...

V
Vivien Kutรกn
trustpilot.com Oct 01, 2025

Terrible quality

I ordered a faux leather jacket from them. Let's start with the fact that they don't pay duty, so I had to pay about half of the $200 jacket again. Th...

j
jackie ucan
trustpilot.com Oct 01, 2025

Expensive/ bad quality

Honestly, the quality is not good. Very pricy. Wouldnโ€™t let...

C
Christine Redd
trustpilot.com Oct 01, 2025

Their sizing is ridiculously small andโ€ฆ

Their sizing is ridiculously small and inaccurate in their size...

N
Nistha Shakya
trustpilot.com Oct 01, 2025

Scam company

Bought blazer and skirt from them which doesnโ€™t fit me at all. I ended up returning both but they deducted $21, which they didnโ€™t...

M
Mark
trustpilot.com Oct 01, 2025

SCAM

SCAM! No UK base and they made me ship back to South Korea at my own cost!! ยฃ120 quoted for return!! DO NOT BUY...

a
ana midoni
trustpilot.com Oct 01, 2025

I am very disappointed with this store

I have ordered three items for which I paid about โ‚ฌ137. When the items arrived in the country I got an email to pay โ‚ฌ45 for taxes. I was completely sh...

E
EliF Yasar
trustpilot.com Oct 01, 2025

The quality is very bad

The quality is very bad. Especially if you pay 100โ‚ฌ for one item you expect it would be good. It is...

E
Elodie ETH
trustpilot.com Oct 01, 2025

TAXES EXPENSIVE !

I ordered one coat, which was pretty expensive and the quality is not on point. Add to that, I had 80โ‚ฌ for taxes....

M
Marine Crd
trustpilot.com Oct 01, 2025

FUYEZ!!!

FUYEZ!!!! DO NOT BUY! I bought a jacket after seeing it on instagram on influencers. The price was very high and i was so surprised to see that the qu...

A
Amoolya Palaksha
trustpilot.com Oct 01, 2025

VERY bad quality

VERY bad quality. Got a "puffer" jacket from them but it had literally no ins...

L
Lyly phyn
trustpilot.com Oct 01, 2025

If I could give zero stars I would haveโ€ฆ

If I could give zero stars I would have done it! Very bad experience with everything (delivery, customer service...) It's really to flee don't lose yo...

S
Sars
trustpilot.com Oct 01, 2025

Daylight robbery

I purchased from Storets thinking that it was an American store so that shipping, as well as import duties and customs, would not be an extortionate f...

J
Jill Roberts
trustpilot.com Oct 01, 2025

I love storets

I love storets! Shipping can be a big long at times, but the quality is always great for its price. I found one of my favorit...

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Conclusion

Customer reviews for STORETS repeatedly cite problems with shipping transparency and high, unexpected customs or return costs (examples include reported duties of ยฃ100, โ‚ฌ45 or $150). Product concerns are common: multiple reviewers mention flimsy materials, poor construction, and inconsistent sizing. Many reviewers also report slow or unhelpful customer support and delays in refunds or tracking updates. A minority of customers note acceptable quality and good value for specific items; however, the dominant pattern in the reviews received is unresolved service and cost issues that materially affect the purchase outcome.