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We Collect & Analyze Reviews

Stumps
Experiences & Reviews

Stumps is a retail brand consumers research for shipping reliability, product accuracy, pricing and customer support. People searching reviews about Stumps commonly look for information on delivery times, item descriptions, return and contact responsiveness to assess purchase risk.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1428d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Order arrived nearly a month after purchase; reviewer described the shipping time as unreasonable and a major source of dissatisfaction.

Share of mentions
17%
Mixed
💰

Value for money

Reviewer noted low advertised prices but said the received item did not match the description, reducing perceived value for the price paid.

Share of mentions
16%
Mixed
⚡

User experience

Website was initially described positively, but issues with delivery and support during the order process negatively affected the overall user experience.

Share of mentions
16%
Mixed
🔧

Product quality

The item received differed from its online description; the reviewer expressed disappointment with the product's quality relative to expectations.

Share of mentions
17%
Mixed
📞

Communication

Reviewer reported unresponsive customer service: missed calls and unanswered emails despite promises to respond within four working hours.

Share of mentions
17%
Mixed
⭐

Overall experience

The reviewer discouraged others from buying after experiencing long delivery, poor communication and a product that did not match its description.

Share of mentions
17%
Mixed

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

W
Willie R. Murphy
Collected.reviews Nov 17, 2021

Black and Gold Velvet Royal Kings Crown

BUYER BEWARE!!!

Initially I thought it was great. Lowest prices, great website. But it took close to a month to receive my order - really unreasonable shipping time in today's online shopping environment - when my order arrived the quality of the item was completely different than it's description on their website - very disappointing. The worst part is that during all this time my order was delayed, they never answered the phones during the hours, or get back to you when they say “we will get back to you within 4 working hours”. They weren’t responding to any of the emails that I sent. Highly DONT recommend

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Conclusion

Review data for Stumps is limited but indicates potential issues consumers commonly check: long shipping times, unresponsive customer service, and discrepancies between product listings and received items. One reviewer reported nearly a month-long delivery, lack of phone/email responses, and an item that differed from the website description. If you consider purchasing, verify estimated delivery times, request clarification about item details, and confirm return or refund policies beforehand. Prioritize sellers with clear shipping windows and documented customer support channels to reduce purchase risk.