Some customers say their international orders arrived on time, well packed, and authentic. Many others describe parcels that never showed up, weeks-long delays, and refunds refused or given only as store credit. Several reviewers mention damaged, contaminated, or expired items and allergic reactions. Overall, reviews split between smooth deliveries and major service failures.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived in two weeks; reviewer satisfied with packaging and price.
“I received my goods on 14th Feb”
Order not delivered after nine weeks and no refund received.
“I still haven’t received my order from Stylevana”
Received oxidized serum and claim was rejected due to reporting window.
“the serum was dark orange/brown, clearly oxidized”
Payment taken but order not shipped and support requested CVV details.
“they started demanding that I send all my card details, including the security code (CVV), by email.”
Many reviewers report orders that never arrived or arrived weeks late. Several describe lost parcels, canceled shipments, and refund requests denied or issued only as store credit. A smaller group reports large orders that shipped and delivered successfully.
Several customers point to low prices, good deals, and packaging that feels worth the cost. Fewer reviews mention checkout prices changing, including one reported pricing glitch. When refunds came as store credit, some questioned the value once returns or replacements were needed.
Some customers say their orders didn’t appear in their accounts even though the bank showed payment, and that canceling was difficult. Multiple reviews mention long processing times, status updates that stopped, and tracking that didn’t match across sources. A minority describe clear tracking and orders handled smoothly.
Several reviewers report items arriving damaged, contaminated, or expired, including oxidized serums, moldy pencils, broken seals, and spills. A few mention allergic reactions and say their claims were rejected due to reporting windows or return rules. Other shoppers say products arrived genuine and worked as expected.
Many reviewers describe automated, template-style replies, slow responses, and no early notice when items were out of stock or delayed. A small number praise quick, helpful support. One review alleges the company asked for full card details, including the CVV, by email.
Reviews show a sharp split between high-rated orders that completed and low-rated complaints about non-delivery and refunds. Positive comments focus on intact packaging, timely shipping, and products that seem authentic. Negative comments focus on unresolved problems, alleged fake tracking, and support that stayed unresponsive or scripted.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Parcel marked delivered yet never received and customer service unresponsive.
“parcel was falsely marked as delivered on 17 April 2025”
Payment taken but company is now unresponsive after proof provided.
“they asked me to provide a bank statement showing that the money was withdrawn.”
Order not dispatched despite in-stock claim and no tracking available.
“it was allegedly dispatched 5 days ago, there is still no tracking information”
Bulk order faced stock issues and a missing refund with poor communication.
“The remaining $437.64 was never refunded.”
Support claimed product shipped immediately preventing cancellation.
“they couldn’t cancel that product because it was already shipped.”
Order delayed over three weeks causing missed birthday with no tracking.
“My £120+ order from August still hasn't arrived after three weeks”
Received moldy eye pencil and company offered only store credit.
“They sent me an eye pencil covered in mold, completely unusable”
Order pending for months with automated replies and no delivery.
“3 months ago since then no goods received”
Lost parcel and refused refund; reviewer advises against buying.
“Lost my parcel and refuse a refund”
Inconsistent fulfillment; current order stuck processing for 29 days.
“I have been watching my current order sit as processing for 29 days.”
Customer service refused refunds or replacements for damaged items.
“Stylevana refuses to refund or send replacement.”
They didn't refund my money after order couldn't be delivered.
“no me devuelven el dinero”
Customer service sent template replies and remained unresponsive without updates.
“STOP SENDING TEMPLATE REPLIES - CHECK YOUR EMAIL!”
Order items out of stock but customer not informed and support unresponsive.
“I was never informed of this when I placed the order or in the weeks that followed.”
Customer received passive-aggressive response and no resolution after weeks.
“no dispatch, no refund, and no proactive communication”
Order missing with no tracking updates and unresponsive customer service.
“no update, no tracking number, and no response to my emails.”
Second order failed to ship and customer service ignored refund requests.
“I've emailed them 10 times. They have not responded.”
Order charged but received no confirmation, updates, or service.
“Order on 2 Feb, no confirmaion of order, no updates.”
Price glitch charged significantly higher at checkout, unresolved by support.
“the prices of two of the items in my cart already went up significantly”
Order not received after 45 days and no communication from company.
“It has been 45 days since I made an order and I have not received it.”
I have ordered twice from STYLEVANA and my recent purchase was Yuja Niacin 30 Days Miracle Blemish Serum Mask after seeing a number of people online talking about how great this mask was and they are correct! I have super sensitive dry skin. Usually very skeptical about trying new products on my face. Overall this face mask does it all moisturizes, clears the blemishes & brightens skin tone! It have a wonderful scent that I love. Normally scented products bother me but not this. Fits face nicely, and at a great price. I'm so glad I purchased 2 boxes! The products also took 9 days to get to the UK which is really fast considering Stylevana are based in Hong Kong. Everything I received was correct and genuine. I am happy with my order and will definitely shop here again! :)
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stylevana runs an online shop for skincare, makeup, haircare, and beauty tools. It features Asian beauty brands alongside international names, with product pages that include ingredients and usage details. Shoppers order online, pay with common payment methods, and choose international shipping. Order status and tracking appear on the site and through partner couriers.