This set of reviews reflects a single, strongly negative customer experience: the buyer received the wrong wetsuit size, could not complete an exchange, and reports no response after multiple emails, resulting in a reported $300 loss. For consumers researching Surfdome, verify the seller’s return window, how shipping dates affect return eligibility, and keep order and communication records. If you are purchasing higher-cost items (for example wetsuits), consider checking sizing policies and contact methods before buying. Given this review’s focus, prioritizing documented communication and understanding the return timeframe may reduce similar risks.
Examples from available reviews (Mar 2021 – Feb 2026).
Received wrong wetsuit and couldn't get an exchange or refund.
“I still have not received any word from this company”
Reviewer reports an unresolved exchange request and an unaddressed month-long issue after multiple attempts to fix a wrong-size shipment.
Customer states they lost about $300 due to inability to return or exchange the incorrect wetsuit, framing a clear monetary loss.
Ordering and return experience described as confusing: shipped product size mismatch and return window misunderstood, preventing a refund or exchange.
Order fulfillment issue: reviewer received the wrong size item (size 6 instead of size 8), which prompted the exchange request.
Reviewer reports sending over ten emails with no response; lack of reply is the primary communication complaint in the review.
Single review gives a one-star overall rating and urges others not to buy, citing unresolved refund and support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Reviews (20) · Quotes shortened · As of: February 2026
Still waiting for delivery for order 9827016.
“I am still waiting on Delivery”
Ordering process was easy and fast.
“Easy and fast”
Everything perfect with very quick delivery.
“Everything perfect, very quick delivery.”
Order confirmed but still not delivered.
“Order placed but still not received.”
Reviewer says worst customer service and suggests company closure.
“Worst customer service I’ve ever experienced, this company should be shut down”
Received damaged surfboard and customer service failed to process refund.
“I asked for a return + refund and no response.”
Deck arrived scratched and company refused to resolve the issue.
“they crammed the grip tape against the graphics scratching them all up”
Reviewer alleges payment made but no order confirmation and lost money.
“Het zijn oplichters”
Money taken after ordering but no order record and no confirmation.
“Scammed! Avoid this company.”
Refund issued after poor, disorganized customer service and unpaid postage costs.
“I had to send dozens of emails to get an update.”
Order incurred high customs fees and refund process was mishandled.
“The WORST customer service!”
Snowboard boots arrived damaged and support was unresponsive.
“I ordered snowboard boots that arrived with a broken piece.”
Payment taken but order not shipped due to repeated verification requests.
“They took my money and won't ship me my product”
Order nearly two months overdue and phone contact impossible.
“Ordered almost 2 months ago Don’t know where order is”
Expedited US order arrived in two days with secure packaging.
“it arrived in 2 days, as I requested expedited shipping.”
Received only bikini top and customer service refused to help.
“what arrived was just the top”
Longtime satisfied customer defends Surfdome against negative reviewers.
“Surfdome is an exceptional site”
Return received but refund not issued and emails unanswered.
“it has now been 11 days and still no refund”
Order delayed by unclear security checks requiring suspicious bank verification.
“selected by our system to undergo further security checks”
Ordered Reef sandals never received and customer service failed to follow up.
“STILL have not received them.”
Parcel disappeared after being marked out for delivery and never arrived.
“Parcel has never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Surfdome is an online retailer focused on action-sports apparel and equipment, commonly offering surf, skate and snow clothing and related gear through e-commerce channels. Consumers often search Surfdome for wetsuits, outerwear, footwear and branded streetwear. For shoppers evaluating reviews, relevant checks include sizing accuracy, returns and customer support responsiveness for online orders.