Several customers describe fast, effective fixes after purchase, including quick replacements. Others say items arrived damaged, incomplete, or made with poor materials. One customer reports no order confirmation and no timely answers before shipping. A few mention sizing issues and zipper failures that limited use.
Examples from available reviews (Apr 2023 – Mar 2026).
Customer service quickly corrected engraving and sent a replacement after damage.
“they had responded to my email and corrected my mistake.”
Decanter arrived broken but customer service promptly replaced it.
“they responded the next day, shipped out a new one the following day”
Wallet arrived with incomplete scripture and appeared cheap.
“it came in without the scripture being complete and looks cheap.”
Company took payment but failed to confirm order or properly respond.
“I never received a confirmation of my order or a number.”
Several reviews say the company acted quickly to fix problems and ship replacements after issues were reported. These comments show up mainly in higher-rated reviews. A small number of reviews describe support after purchase as slow or missing.
Value perceptions drop when items arrive damaged or look cheaply made. Reports of unfinished details and broken parts further weaken the sense of worth. Positive comments about value are rare in the sample.
One review points to day-to-day function problems, including a wallet that is too large and a zipper that fails. These usability notes appear less often than complaints about product quality. Customers who mention usability issues describe items that fall short in everyday use.
Many reviews focus on weak durability and poor finishing. Customers mention incomplete engraving, glassware that arrived broken, and materials that seem low quality. Direct praise for build quality appears in only a few reviews.
At least one review says the company did not send an order confirmation or provide enough updates before shipping. That contrasts with other reviews that describe quick action once a problem is raised. Complaints about order communication show up, but they are not the majority.
Reviews show a split between responsive after-sales help and repeated problems with product quality or pre-shipment communication. Higher-rated reviews emphasize how issues were resolved. Lower-rated reviews focus on damaged arrivals, poor materials, and missing confirmation.
For each review, the core experience based on original source reviews.
Sources: bbb.org (5) · Quotes shortened · As of: March 2026
Customer service quickly corrected engraving and sent a replacement after damage.
“they had responded to my email and corrected my mistake.”
Company took payment but failed to confirm order or properly respond.
“I never received a confirmation of my order or a number.”
Wallet arrived with incomplete scripture and appeared cheap.
“it came in without the scripture being complete and looks cheap.”
Decanter arrived broken but customer service promptly replaced it.
“they responded the next day, shipped out a new one the following day”
Wallet was too large and toiletry bag zipper repeatedly failed.
“THE WALLET WAS HUGE AND WOULD NEVER FIT IN MY POCKET.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Swanky Badger runs an online store that sells gifts and accessories. It shows product listings with photos and descriptions. Shoppers order through the website checkout, pay electronically, and the order moves to fulfillment. The company packs and ships purchases to customer addresses and uses its website to present the catalog and terms of sale.