Reviews Analyzed
21
We Collect & Analyze Reviews
Sylvane
Experiences & Reviews
Sylvane is an e-commerce retailer focused on home climate-control equipment and replacement parts, including air conditioners, dehumidifiers, humidifiers, heaters and related accessories. The company sells new units, spare parts and branded products through an online store with phone-based customer support. Consumers searching reviews typically look for delivery reliability, product fit and post-sale service when evaluating Sylvane.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers praised fast shipping and helpful service interactions; a minority reported delayed deliveries, handling problems or incomplete fixes.
Share of mentions
Strong
29%
💰
Value for money
Several reviews referenced competitive pricing or low prices; a small number described purchases as poor value due to product or delivery issues.
Share of mentions
Strong
6%
⚡
User experience
Buyers commonly reported an easy ordering process and clear site navigation; some noted unclear setup instructions or fit problems for specific units.
Share of mentions
Strong
12%
🔧
Product quality
Many purchasers said items arrived undamaged and performed as described; isolated reports mentioned loud units or incorrect fit on first delivery.
Share of mentions
Strong
14%
📞
Communication
Customers often reached staff by phone and received timely callbacks; a few reviewers reported missing stock notifications or poor order updates.
Share of mentions
Strong
6%
⭐
Overall experience
Most reviews describe quick, smooth purchases with good selection and returns support; a minority experienced non-delivery or unresolved product issues.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Air Conditioner
"Not exactly what I was expecting! I just bought an air conditioner and was really looking forward to using it. But when I got it home and tried to set it up, I found that the instructions were not very clear. And worst of all, the air conditioner itself was very loud! I decided to give customer service a call to try and get it fixed. They said they would send someone out as soon as possible, but that didn't happen until the next day. And even then, they just fixed the noise issue and didn't help with the instructions at all. I'm really disappointed with this purchase, and I would not recommend this product to anyone. It was a complete waste of money!
"
Matias Brown
Collected.reviews
Dec 01, 2021
Featured for: multi-issue negative review
The product we ordered never showed up
"The product we ordered never showed up. After researching, apparently it was out of stock. When we ordered the product there was no indication i..."
Lisa Briggs
Trustpilot
Oct 01, 2025
Featured for: explicit poor communication
Great CS
"Great CS! Had an issue with a unit. When the fix initially didn’t so..."
kevin tulipana
Trustpilot
Oct 01, 2025
Featured for: customer service resolved issue
Fast shipping and lowest price than…
"Fast shipping and lowes..."
Darla Autrey
Trustpilot
Oct 01, 2025
Featured for: mentions price and shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Darla Autrey
trustpilot.com
Oct 01, 2025
Fast shipping and lowest price than…
Fast shipping and lowes...
L
Lisa Briggs
trustpilot.com
Oct 01, 2025
The product we ordered never showed up
The product we ordered never showed up. After researching, apparently it was out of stock. When we ordered the product there was no indication i...
B
Bill H
trustpilot.com
Oct 01, 2025
Items arrived on time and no damage to contents
Items arrived on time and more importantly they were h...
M
Mary Catalano
trustpilot.com
Oct 01, 2025
Ordered 7/30/25
Ordered 7/30/25, as of 8/27...
Q
Quizzically Bemused
trustpilot.com
Oct 01, 2025
Very helpful, first order did not fit opening, they were helpful in returning and delivering a slightly smaller model.
...
M
Matt Horton
trustpilot.com
Oct 01, 2025
Good help and knowledge of a product I…
Good help and knowledge of a product I have tro...
k
kevin tulipana
trustpilot.com
Oct 01, 2025
Great CS
Great CS! Had an issue with a unit. When the fix initially didn’t so...
A
Adam Alexander
trustpilot.com
Oct 01, 2025
Great seller
Great seller, great p...
S
Sam Piper
trustpilot.com
Oct 01, 2025
Prompt delivery
...
D
DAVID DEMERSON
trustpilot.com
Oct 01, 2025
Our first Sibo
The purchase was straight forward...
A
Anonymous
trustpilot.com
Oct 01, 2025
Fast service
Fast service. No surprise...
B
BOBBY BRIDGES
trustpilot.com
Oct 01, 2025
Don't Hesitate!
Have ordered from them twice now. Items have been exactl...
J
Jane Holley
trustpilot.com
Oct 01, 2025
They had exactly what I needed and sent…
They had exactly what I needed an...
R
R Lombardo
trustpilot.com
Oct 01, 2025
Replacement pump
Right part... Easy order... Fa...
G
GeneFignar
trustpilot.com
Oct 01, 2025
Delivered when promised and performed…
Delivered when promised a...
F
Firewatcher
trustpilot.com
Oct 01, 2025
I love Sylvane
I love Sylvane! This is the fourth product that I have purchased – they have a wonderful selection with competitive...
D
Donald Miller
trustpilot.com
Oct 01, 2025
Good product
...
M
Michelle Seaton
trustpilot.com
Oct 01, 2025
Easy to order
...
W
William Lewis
trustpilot.com
Oct 01, 2025
I actually got a human on the phone to…
I actually got a human on the phone to discuss what was in stock tha...
D
Donald Blake
trustpilot.com
Oct 01, 2025
Delivery/Inspections
I'm A disabled Veteran. Anything I'm doing takes me longer to Complete. When I found Sylvane I knew I was in the right place. Real ea...
Conclusion
Reviews show consistent strengths in fast shipping, helpful phone support and an easy online ordering experience. Multiple reviewers highlighted competitive pricing and accurate product descriptions. Reported issues include occasional non-delivery, missing stock notifications and isolated product fit or noise problems; some of these were resolved via returns or customer service. Consumers considering Sylvane should confirm stock status, verify product dimensions for fit-sensitive purchases, and keep order/confirmation emails for follow-up.