Many customers mention low prices, simple checkout, and fast shipping when orders go smoothly. Several reviews also credit responsive agents for issuing refunds or replacement vouchers. At the same time, a sizable group describes missing discounts, promo codes that wouldn’t apply, and billing mismatches. Others report orders that never arrived, incorrect or used items, and refund requests that stayed unresolved.
Examples from available reviews (Jul 2022 – Mar 2026).
Customer service representative Darienne was amazing and helpful.
“Customer service, Darienne, was amazing.”
Product never shipped and customer service refused to help; disputed the charge.
“Product never arrived. Was never even shipped.”
Promotional code BRADSDEAL didn't apply as advertised for $3 off.
“BRADSDEAL code didn't work as advertised for an extra $3 off”
Item arrived late and appeared used or refurbished.
“the Door Opener looked used or refurbished.”
A clear group of reviews applauds quick, fix-focused support that provides refunds and replacement codes. Another set describes agents who don’t respond or come off dismissive, with refunds that drag on. Reports also show uneven return handling.
Many reviewers point to strong prices and deals that led them to buy again. Several complaints say advertised discounts or promo codes didn’t apply at checkout or were missing from the final charge. A few shoppers add that return or shipping fees cut into the savings.
Many customers call checkout easy and say the site is simple to navigate. Several reviews mention slow or split shipments that stretched delivery timelines. A small number of comments cite limited payment methods and occasional licensing or installation concerns.
Some buyers say products match the listing, arrive well made, and meet expectations. A sizable group reports incorrect models, damaged or used items, missing parts, or products that failed soon after delivery. Reviews repeatedly question listing accuracy and product photos.
Many reviews describe emails that went unanswered, customer-service contacts that seemed inactive, and silence after problems came up. Others mention timely updates about reorders, voucher links, and refunds. A smaller cluster cites shipping-address mistakes and charge disputes tied to weak follow-up.
Reviews split into two clear outcomes. Many shoppers describe five-star experiences with fast delivery, helpful support, and satisfactory items. Just as visible are one-star accounts of nondelivery, incorrect or used products, and refunds that never got resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · bbb.org (10) · Reviews (10) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service quickly reordered missing promotional item and resolved issue.
“They let me know very quickly my 2nd one was reordered and would be on its way!”
Buyer praised prices and company as great to do business with.
“Great prices and a great company to do business with.”
Items were charged but not received and company did not respond.
“Your silence only causes mistrust and I will not order from Tanga again.”
Customer support promptly refunded a nonworking product.
“Contacted customer support and was promptly refunded.”
Customer service promptly offered a return or 50% off; reviewer kept item.
“offered to have it returned or I could keep it for %50 off.”
Cordless vacuum stopped working after a few short uses.
“it cleans for about 5 minutes and then quits.”
Received a different product than pictured; item did not match order.
“the picture doesn't match to the one I ordered.”
Reviewer says product is poorly designed and manufactured.
“It's a worthless piece of crap.”
Customer support was A+ and smoothed out issues.
“Tanga Customer support was A+”
Offer as advertised; gift sent quickly and arrived safely.
“Offer was as posted.”
Shoes arrived within three days and wife liked the style.
“The shoes came within 3 days and my wife loves the style.”
An Axe body wash leaked in transit, soaking the entire shipment.
“one of the Axe body wash items opened in transit and literally soaked the entire shipment.”
Shower head arrived without hose parts and may be unusable.
“I got shower head but no parts to attach it to a hose.”
Good price, shipping, and grandson loves it for hunting.
“Price. Shipping and grandson loves it for hunting.”
Granddaughter loved it, but delivery took very long.
“It just took So Long to Receive it !”
Shirts were nice and ordering was easy.
“Very nice shirts. Easy to order.”
Product did not work and reviewer requested a refund.
“It did not work I want a refund”
Reviewer loves this shopping site.
“I love this shopping site.”
Order never received and reviewer is still waiting.
“Never received these. Still waiting.”
Return process was seamless and second purchase matched the description.
“The return process was seamless.”
Device works fine but runs Windows 10 and can feel warm.
“Works fine and better than most of the low-end tablets.”
Product dimensions were smaller than advertised; better suited for children.
“Not as large as measurements say”
Lock was cheaply made, lacked programming information, returning it for refund.
“Please Do Not order this extremely expensive knock off brand lock.”
Items were cute, good value, and niece loved the colors.
“Very cute and good value”
Transaction went smoothly and customer service handled an issue excellently.
“customer service was excellent.”
Brushes lacked the soft bristles previously expected and reviewer was disappointed.
“These do NOT have soft bristles. I'm disappointed.”
Received incorrect color and size; reviewer was completely disappointed.
“I received the incorrect color and different size!!”
Item arrived late and appeared used or refurbished.
“the Door Opener looked used or refurbished.”
Ink cartridges arrived damaged and appeared to be returned items.
“Both boxes were smashed and had been taped shut.”
Order returned, store refused refund and then stopped responding.
“This store is a scammer.”
Order had wrong address and customer service failed to correct it.
“I immediately contacted then requesting the shipping address be corrected and got nothing but dumb responses”
Customer service failed to correct the shipping address; delivery failed.
“I've never experienced service so poor.”
Product descriptions misleading and customer service unresponsive about cancellation.
“Zero Stars!!!Misleading product descriptions, misleading REMOVED, and zero customer service.”
Received used, damaged item and never received promised refund.
“The item was obviously used, rusted, dented, and disgusting.”
Received invalid digital egift card and no customer service response.
“The digital card was invalid or could be faked numbers/PIN.”
Agent helped with return but company ignored subsequent refund requests.
“They ghosted me ever since an agent named REMOVEDhelped me with my return and failed to issue me my refund.”
Had excellent experience and great customer service with no problems.
“Excellent experience.”
Digital product never delivered and company refused refund or response.
“NEVER AGAIN will I order something thru Tanga!”
Returned a seemingly used laptop and received no response or trust.
“Returned what I suspect to be a used laptop repackaged very poorly.”
Order missing items and company refused a refund without insurance.
“They refunded me for one pair and told me to re-order the other pair.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tanga runs an online deals marketplace focused on discounted and closeout items. It sells consumer electronics, home goods, apparel, toys, and software and other digital products. Shoppers order through online checkout and manage purchases in their account pages. Tanga ships physical items within the United States and delivers digital goods such as software activation codes and e-gift cards.