Reviews Analyzed
21
We Collect & Analyze Reviews
Taylor & Hart
Experiences & Reviews
Taylor & Hart is a bespoke jewellery company that focuses on custom engagement rings and wedding bands. The brand provides both online design tools and in-person consultations, along with bespoke manufacturing and diamond sourcing. Consumers researching Taylor & Hart typically evaluate craftsmanship, customization options, lead times, and customer support when reading reviews.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
29d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers frequently describe helpful, patient staff who assist with design decisions, resizing, expedited requests and in-store consultations throughout the process.
Share of mentions
Strong
20%
💰
Value for money
Price is mentioned in only a few reviews; when noted customers report competitive or good pricing, but the sample is small and not definitive.
Share of mentions
Mixed
2%
⚡
User experience
Customers report an easy design process online and in-store, with clear mock-ups, appointment booking, and straightforward steps from selection to delivery.
Share of mentions
Strong
20%
🔧
Product quality
Most reviewers say the finished rings are well made, noting fine craftsmanship, material quality, and detailed designs that matched their expectations.
Share of mentions
Strong
18%
📞
Communication
Reviews highlight prompt, frequent communication: responsive emails, photo updates, delivery notifications and consultants who answer questions quickly.
Share of mentions
Strong
18%
⭐
Overall experience
Nearly all reviewers report a positive end-to-end experience, citing supportive staff, timely delivery and satisfaction with the final ring.
Share of mentions
Strong
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Engagement ring
"I wanted to write a review for this site because I was very satisfied with the ring I ordered from them. I wanted to get my girlfriend an engagement ring but I did not know exactly what she wanted. When I found this site, I was able to create a personalized ring based on her taste and preferences. It was really easy to use and the designers were very helpful and responsive. My emails were answered very quickly and the adjuster helped me get the ring resized and expedited my shipping so I would receive it in time for the proposal. The final product turned out better than expected. I would definitely recommend this to anyone looking for a beautiful ring and great service!!
"
Zayne Moore
Collected.reviews
Dec 08, 2021
Featured for: mentions resizing and expedited shipping
Fantastic service
"Fantastic service, great experience, good price..."
Andrew
Trustpilot
Oct 01, 2025
Featured for: explicitly mentions good price
Great experience
"Great experience. Site was easy to use, ring was easy to de..."
Andrew Binns
Trustpilot
Oct 01, 2025
Featured for: notes site was easy to use
We recently visited Taylor & Hart and…
"We recently visited Taylor & Hart and had the absolute pleasure of working with Emily. From the moment we walked in, we felt so welcomed and cared for..."
Luca Zanolini
Trustpilot
Oct 01, 2025
Featured for: showroom visit praising consultant Emily
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Luca Zanolini
trustpilot.com
Oct 01, 2025
We recently visited Taylor & Hart and…
We recently visited Taylor & Hart and had the absolute pleasure of working with Emily. From the moment we walked in, we felt so welcomed and cared for...
N
Nadine
trustpilot.com
Oct 01, 2025
Very happy
Luca gave us expert and friendly advice when we were choosing our rings. We were kept up to date throughout the process until our rings...
I
Ivo Krustev
trustpilot.com
Oct 01, 2025
Thank you!
An incredible experience! I was nervous and uncertain about my choice, but the team guided and supported me throughout. The design and cr...
E
Evgeniy B.
trustpilot.com
Oct 01, 2025
Fantastic service and craftsmanship
Fantastic service and craftsmanship. Wanted a custom design and the staff worked with me to create a photoshopped version of different...
C
Cameron
trustpilot.com
Oct 01, 2025
Fantastic Experience and Beautiful Ring
Emily was super friendly and helpful throughout the process and extremely accommodating, from providing many pictures of different rings at my request...
A
Andrew
trustpilot.com
Oct 01, 2025
Fantastic service
Fantastic service, great experience, good price...
L
Lewis
trustpilot.com
Oct 01, 2025
Amazing Service
The team, especially Michelle were amazing. They made the whole process so straight forward and were always on hand with things like of images of prev...
J
Jordan
trustpilot.com
Oct 01, 2025
The perfect ring
My experience was great! I wasn’t able to visit the store prior to making the order, but Tayla was incredibly helpful. She was able to send me more ph...
P
Pavel Piatkin
trustpilot.com
Oct 01, 2025
Outstanding experience
Outstanding experience. Very polite, professional and understanding stuff that guides you and helps you along the way. You always get notified about e...
A
Andrew Binns
trustpilot.com
Oct 01, 2025
Great experience
Great experience. Site was easy to use, ring was easy to de...
L
Lee
trustpilot.com
Oct 01, 2025
Quick and easy to book an appointment…
Quick and easy to book an appointment that worked for me, staff had a great attitude and were very helpful. C...
M
Matteo Scabbia
trustpilot.com
Oct 01, 2025
I had a fantastic experience buying my…
I had a fantastic experience buying my engagement ring at Taylor & Hart. Emily was friendly, knowledgeable, and genuinely cared about helping me find...
D
Dina
trustpilot.com
Oct 01, 2025
The team were really helpful and…
The team were really helpful and responsive throughout the entire process. The ring is beautiful.. it's ev...
T
Tim Westby
trustpilot.com
Oct 01, 2025
Amazing customer service and stunning ring
Emily was amazing from start to finish in helping me choose the perfect engagement r...
T
Trevor Warren
trustpilot.com
Oct 01, 2025
A diamond service
The team i dealt with were so helpful and professional, always quick to respond and n...
L
Lois Rolfe
trustpilot.com
Oct 01, 2025
Such beautiful jewellery
Such beautiful jewellery, great designs and the customer service is brilliant! They sent us photos of my engagement...
P
Peter Gunn
trustpilot.com
Oct 01, 2025
I worked with Meagan to design an…
I worked with Meagan to design an engagement ring the whole process...
P
Paul Swarbrick
trustpilot.com
Oct 01, 2025
Would absolutely use again!
Can't fault the process! Meagan and the team were great at the beginning, gave me...
V
Valledis
trustpilot.com
Oct 01, 2025
Fantastic Service and Stunning Ring
Emily was my consultant throughout the process. She was very helpful and I appreciated that she tried to find the best design to suit my partners wish...
S
Sam Moss
trustpilot.com
Oct 01, 2025
I couldn’t be happier with my…
I couldn’t be happier with my experience with Taylor & Hart. I was assigned Mark as my Jewellery Designer, who was very knowledgeable, easy to c...
Conclusion
Across the provided reviews, most customers highlight strong aftercare and personalised service coupled with practical design support such as mock-ups and photo updates. Communication is frequently praised: reviewers report prompt replies, regular updates and on-time delivery. The finished rings are commonly described as well crafted and matching expectations. Price is rarely discussed, appearing positively in only a small number of reviews, so conclusions about value for money are limited by the sample.