Reviewers often highlight attentive, personal consultations and strong craftsmanship. Many describe easy booking, helpful showroom visits, and clear progress updates. Some reviews report serious quality problems, including missing stones, fast wear, or repairs that didn’t hold up. A few also mention delivery hiccups and a lack of empathy, alongside the largely positive feedback.
Examples from available reviews (Dec 2021 – Mar 2026).
Staff collaborated to create custom designs and delivered an amazing ring.
“Fantastic service and craftsmanship.”
Team guidance and exceptional craftsmanship delivered the ring quickly.
“The design and craftsmanship are exceptional”
Repeated poor repairs and lack of communication left ring damaged.
“the signature inner stone is missing”
Ring was lost in transit and company handled recovery without empathy.
“the ring was lost”
Personal, consultative service comes up repeatedly. Reviewers often mention consultants helping with sizing, customisation, and showroom appointments. A smaller number point to follow-up issues after repairs.
Value comments are less common but positive. When raised, reviewers mention competitive pricing and no pressure to upsell. These points appear only occasionally.
Many reviews describe smooth online design tools and straightforward appointment booking. People also call showroom visits friendly and unhurried. A few reviewers mention delays or frustration during production or delivery.
Many reviewers praise the craftsmanship, materials, and the finished rings. Others report serious faults, such as missing inner stones, rapid wear, and repeated poor repairs. These defect reports are fewer, but they describe major problems.
Communication is often described as clear, responsive, and helpful, with live chat and timely updates. At least one review reports a lost shipment and an unsympathetic recovery process. Most experiences suggest strong responsiveness, though not in every case.
Reviews show a clear divide between high satisfaction and a small set of severe problems. Many customers describe a smooth experience from design through delivery. A smaller group reports issues that needed escalation or resulted in unresolved damage.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Consultant provided attentive long-term support and timely ring adjustments.
“Emily was fantastic, holding my hand throughout the process”
Repeated poor repairs and lack of communication left ring damaged.
“the signature inner stone is missing”
Ring matched expectations but process issues and delays caused frustration.
“My experience is mixed.”
Excellent customer service with regular updates produced a satisfying ring.
“Great customer service from start to finish.”
Helpful team found a matching sapphire and delivered a high-quality ring.
“Meagan and the team were extremely helpful and found me a sapphire”
Beautiful unique ring at a competitive price with respectful guidance.
“Aline was really helpful and reassuring and there was never any upselling”
Ring was lost in transit and company handled recovery without empathy.
“the ring was lost”
Consultant provided personable guidance through booking, showroom, and purchase.
“Tom was such wonderful help in assisting us secure our wedding rings.”
Positive purchasing and customization experience; excellent customer service after damage.
“I absolutely love my engagement ring and wedding ring from Taylor and Hart.”
Consultant quickly delivered an engagement ring that exceeded expectations.
“Incredible service from Anri”
Bespoke, patient service helped select sizes and guided the purchase.
“They provide a completely bespoke and personalised service”
Live chat support provided expert guidance on birthstone customization.
“Excellent support from Emily on live chat.”
Custom ring showed rapid wear and company refused satisfactory remaking.
“I noticed significant wear”
Custom ring of great quality with efficient delivery and good service.
“Lovely customised ring of great quality”
Excellent service and a beautiful finished ring; proposal succeeded.
“Amazing service and the finished ring is beautiful.”
Friendly, unhurried showroom experience with good aftercare and communication.
“Beautiful showroom with friendly and knowledgeable staff.”
Helpful contact and reliable delivery produced a perfect engagement ring.
“the ring itself was delivered on time, and most importanatly it's perfect!”
Incredible service and beautiful rings made showroom visit worthwhile.
“Absolutely brilliant. Incredible service from start to finish”
Welcoming, knowledgeable staff provided excellent service and stunning rings.
“We felt so welcomed and cared for.”
Helpful consultant provided updates and friendly expert advice; rings are beautiful.
“Luca gave us expert and friendly advice”
Team guidance and exceptional craftsmanship delivered the ring quickly.
“The design and craftsmanship are exceptional”
Staff collaborated to create custom designs and delivered an amazing ring.
“Fantastic service and craftsmanship.”
Consultant provided excellent communication and customer service; resulting ring is stunning.
“The customer service and communication throughout has been perfect.”
Fantastic, flexible service with good pricing and a great experience.
“Fantastic service, great experience, good price and very flexible.”
Helpful team provided clear guidance and sizing advice; ring is amazing.
“The team, especially Michelle were amazing.”
Helpful remote support and detailed updates resulted in a superb quality ring.
“The ring is amazing and of superb quality.”
Polite professional staff and high-quality materials delivered a great engagement ring.
“Wonderful quality, the materials of the ring and the stones are an absolute treat.”
Website and design process were easy; ring arrived on the estimated day.
“Site was easy to use, ring was easy to design and it came on the day estimated.”
Easy appointment booking, helpful staff, and accurate delivery updates.
“Quick and easy to book an appointment that worked for me”
Knowledgeable consultant provided clear guidance, making the process stress-free.
“Emily was friendly, knowledgeable, and genuinely cared”
Responsive team enabled full customization resulting in a beautiful ring.
“The team were really helpful and responsive throughout the entire process.”
Consultant assisted throughout the process; ring is beautiful.
“Emily was amazing from start to finish”
Helpful, professional team responded quickly; very satisfied with the ring.
“The team i dealt with were so helpful and professional”
Great designs and brilliant customer service with helpful photo comparisons.
“Such beautiful jewellery, great designs and the customer service is brilliant!”
Designer provided supportive help during an amazing custom design process.
“the ring turned out perfect!”
Good price and consistent communication throughout the process.
“gave me a great price, and I was kept well informed”
Consultant provided patient, professional support and delivered a stunning ring.
“the Ring was crafted in the time frame we spoke about (c. 4 weeks)”
Knowledgeable designer helped create a beautiful engagement ring loved by partner.
“Mark was very knowledgeable, easy to communicate with, and genuinely so friendly.”
I wanted to write a review for this site because I was very satisfied with the ring I ordered from them. I wanted to get my girlfriend an engagement ring but I did not know exactly what she wanted. When I found this site, I was able to create a personalized ring based on her taste and preferences. It was really easy to use and the designers were very helpful and responsive. My emails were answered very quickly and the adjuster helped me get the ring resized and expedited my shipping so I would receive it in time for the proposal. The final product turned out better than expected. I would definitely recommend this to anyone looking for a beautiful ring and great service!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Taylor & Hart designs and makes custom engagement rings and wedding bands. It specialises in bespoke settings using diamonds and coloured gemstones. Customers can use online design tools and speak with staff about sizing and custom options. The company produces finished rings, provides professional jewellery-making services, and records gemstone and metal specifications for customers and gem labs.