Across the provided reviews, most customers highlight strong aftercare and personalised service coupled with practical design support such as mock-ups and photo updates. Communication is frequently praised: reviewers report prompt replies, regular updates and on-time delivery. The finished rings are commonly described as well crafted and matching expectations. Price is rarely discussed, appearing positively in only a small number of reviews, so conclusions about value for money are limited by the sample.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received a personalized engagement ring with responsive service and fast resizing.
“The final product turned out better than expected.”
Fantastic, flexible service with good pricing and a great experience.
“Fantastic service, great experience, good price and very flexible.”
Website and design process were easy; ring arrived on the estimated day.
“Site was easy to use, ring was easy to design and it came on the day estimated.”
Welcoming, knowledgeable staff provided excellent service and stunning rings.
“We felt so welcomed and cared for.”
Reviewers frequently describe helpful, patient staff who assist with design decisions, resizing, expedited requests and in-store consultations throughout the process.
Price is mentioned in only a few reviews; when noted customers report competitive or good pricing, but the sample is small and not definitive.
Customers report an easy design process online and in-store, with clear mock-ups, appointment booking, and straightforward steps from selection to delivery.
Most reviewers say the finished rings are well made, noting fine craftsmanship, material quality, and detailed designs that matched their expectations.
Reviews highlight prompt, frequent communication: responsive emails, photo updates, delivery notifications and consultants who answer questions quickly.
Nearly all reviewers report a positive end-to-end experience, citing supportive staff, timely delivery and satisfaction with the final ring.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Consultant provided attentive long-term support and timely ring adjustments.
“Emily was fantastic, holding my hand throughout the process”
Repeated poor repairs and lack of communication left ring damaged.
“the signature inner stone is missing”
Ring matched expectations but process issues and delays caused frustration.
“My experience is mixed.”
Excellent customer service with regular updates produced a satisfying ring.
“Great customer service from start to finish.”
Helpful team found a matching sapphire and delivered a high-quality ring.
“Meagan and the team were extremely helpful and found me a sapphire”
Beautiful unique ring at a competitive price with respectful guidance.
“Aline was really helpful and reassuring and there was never any upselling”
Ring was lost in transit and company handled recovery without empathy.
“the ring was lost”
Consultant provided personable guidance through booking, showroom, and purchase.
“Tom was such wonderful help in assisting us secure our wedding rings.”
Positive purchasing and customization experience; excellent customer service after damage.
“I absolutely love my engagement ring and wedding ring from Taylor and Hart.”
Consultant quickly delivered an engagement ring that exceeded expectations.
“Incredible service from Anri”
Bespoke, patient service helped select sizes and guided the purchase.
“They provide a completely bespoke and personalised service”
Live chat support provided expert guidance on birthstone customization.
“Excellent support from Emily on live chat.”
Custom ring showed rapid wear and company refused satisfactory remaking.
“I noticed significant wear”
Custom ring of great quality with efficient delivery and good service.
“Lovely customised ring of great quality”
Excellent service and a beautiful finished ring; proposal succeeded.
“Amazing service and the finished ring is beautiful.”
Friendly, unhurried showroom experience with good aftercare and communication.
“Beautiful showroom with friendly and knowledgeable staff.”
Helpful contact and reliable delivery produced a perfect engagement ring.
“the ring itself was delivered on time, and most importanatly it's perfect!”
Incredible service and beautiful rings made showroom visit worthwhile.
“Absolutely brilliant. Incredible service from start to finish”
Welcoming, knowledgeable staff provided excellent service and stunning rings.
“We felt so welcomed and cared for.”
Helpful consultant provided updates and friendly expert advice; rings are beautiful.
“Luca gave us expert and friendly advice”
Team guidance and exceptional craftsmanship delivered the ring quickly.
“The design and craftsmanship are exceptional”
Staff collaborated to create custom designs and delivered an amazing ring.
“Fantastic service and craftsmanship.”
Consultant provided excellent communication and customer service; resulting ring is stunning.
“The customer service and communication throughout has been perfect.”
Fantastic, flexible service with good pricing and a great experience.
“Fantastic service, great experience, good price and very flexible.”
Helpful team provided clear guidance and sizing advice; ring is amazing.
“The team, especially Michelle were amazing.”
Helpful remote support and detailed updates resulted in a superb quality ring.
“The ring is amazing and of superb quality.”
Polite professional staff and high-quality materials delivered a great engagement ring.
“Wonderful quality, the materials of the ring and the stones are an absolute treat.”
Website and design process were easy; ring arrived on the estimated day.
“Site was easy to use, ring was easy to design and it came on the day estimated.”
Easy appointment booking, helpful staff, and accurate delivery updates.
“Quick and easy to book an appointment that worked for me”
Knowledgeable consultant provided clear guidance, making the process stress-free.
“Emily was friendly, knowledgeable, and genuinely cared”
Responsive team enabled full customization resulting in a beautiful ring.
“The team were really helpful and responsive throughout the entire process.”
Consultant assisted throughout the process; ring is beautiful.
“Emily was amazing from start to finish”
Helpful, professional team responded quickly; very satisfied with the ring.
“The team i dealt with were so helpful and professional”
Great designs and brilliant customer service with helpful photo comparisons.
“Such beautiful jewellery, great designs and the customer service is brilliant!”
Designer provided supportive help during an amazing custom design process.
“the ring turned out perfect!”
Good price and consistent communication throughout the process.
“gave me a great price, and I was kept well informed”
Consultant provided patient, professional support and delivered a stunning ring.
“the Ring was crafted in the time frame we spoke about (c. 4 weeks)”
Knowledgeable designer helped create a beautiful engagement ring loved by partner.
“Mark was very knowledgeable, easy to communicate with, and genuinely so friendly.”
I wanted to write a review for this site because I was very satisfied with the ring I ordered from them. I wanted to get my girlfriend an engagement ring but I did not know exactly what she wanted. When I found this site, I was able to create a personalized ring based on her taste and preferences. It was really easy to use and the designers were very helpful and responsive. My emails were answered very quickly and the adjuster helped me get the ring resized and expedited my shipping so I would receive it in time for the proposal. The final product turned out better than expected. I would definitely recommend this to anyone looking for a beautiful ring and great service!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Taylor & Hart is a bespoke jewellery company that focuses on custom engagement rings and wedding bands. The brand provides both online design tools and in-person consultations, along with bespoke manufacturing and diamond sourcing. Consumers researching Taylor & Hart typically evaluate craftsmanship, customization options, lead times, and customer support when reading reviews.