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We Collect & Analyze Reviews

TextbookX
Experiences & Reviews

TextbookX is an online textbook retailer that sells and rents physical textbooks and digital access (e-books, access codes). It serves college students and campus bookstores by listing new, used and rental options, and offers tools to find required course materials. Consumers researching TextbookX typically look for information about pricing, shipping policies, e-book access, and customer support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 43%
Latest Review 12d
Overall Rating
2.4

Our Analysis

🎯

Service quality

Frequent reports of shipping delays, missing shipments, and failed cancellations; a few customers report fast delivery on some orders.

Share of mentions
19%
Weak
💰

Value for money

Several reviewers describe higher prices or added markups compared with competitors; some accept higher cost for convenience or aid use.

Share of mentions
9%
Weak
⚡

User experience

Many users find the site easy to navigate and buy from; others report account, access, or order problems that interrupt course use.

Share of mentions
18%
Mixed
🔧

Product quality

Multiple reports of incorrect items, missing shipments and inaccessible e-book codes; a small number note textbooks arriving in good condition.

Share of mentions
9%
Weak
📞

Communication

Numerous reviews cite slow, inconsistent, or unhelpful customer support and missed callbacks; a minority describe responsive, helpful staff.

Share of mentions
18%
Weak
⭐

Overall experience

Experiences vary: some customers praise ease of use and availability, while many report shipping, refund, and support failures that disrupted classes.

Share of mentions
27%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Stacy Dennison
trustpilot.com Oct 01, 2025

Think twice before ordering

I ordered an e-book over the summer in preparation for Fall classes. Didn't pay much attention to the number of days before classes started. I ended u...

S
Sr
trustpilot.com Oct 01, 2025

Do Not Use!!!

If you are ordering E-Books, you will be okay. If you are purchasing physical books, be prepared for poor communication, no tracking, and fighting wit...

Y
Yung
trustpilot.com Oct 01, 2025

If I can give a zero

If I can give a zero. I purchased an ebook for my class due to the lowest price online ( TextbookX.com ), this site, which is the child company of Vit...

A
Andrew King
trustpilot.com Oct 01, 2025

Deceptive Practices and Poor Customer Service

This company's practices are deeply unethical. I placed an order for my son's books on 8/12, most of which were digital copies. The one physical book...

C
C Williams
trustpilot.com Oct 01, 2025

I ordered a textbook through my schools…

I ordered a textbook through my schools website (using this company). They were suppose to email me a digital code to use the book through canvas... t...

M
Michael Schrayer
trustpilot.com Oct 01, 2025

Terrible Customer Service. TOTAL SCAM

Terrible customer service! The school gave my daughter a list of books and a lab kit to order from Textbookx. We ordered them on 8/11/2024 and less th...

S
Sue
trustpilot.com Oct 01, 2025

Ordered a book 8/12 & it has been…

Ordered a book 8/12 & it has been sitting in Ohio since 8/15. I have called and email multiple times and even the college bookst...

A
Anthony Neeser
trustpilot.com Oct 01, 2025

TextbookX is terrible and unprofessional.

I can't believe the experience I have been having with this company. I received a book voucher, but of course I was forced to use it through textbookx...

J
Jack Heris
trustpilot.com Oct 01, 2025

They add a crazy $40 markup over…

They add a crazy $40 markup over alibris.com for the same...

F
Faith Hicks
trustpilot.com Oct 01, 2025

I would give zero stars if I could!!! SCAM

I would give zero stars if I could. I bought a 400$ chemistry lab kit and never r...

C
Cross Massaro
trustpilot.com Oct 01, 2025

Words cannot express how incompetent a…

Words cannot express how incompetent a company this is. The level of frustration in dealing with a company who gives a different answer every time...

R
Real Facts
trustpilot.com Oct 01, 2025

Took the money.Didn't get e-book

Ordered a e-book for my granddaughter. She informed me that she didn't receive the code in her college student e-mail.i called customer service 2 week...

B
Brandee Meyer
trustpilot.com Oct 01, 2025

Great Experience

UNK at Kearney bookstore has been amazing. They always have the textbooks that I need. Yes, you can always find them cheaper on other platforms but, a...

E
Elise G.
trustpilot.com Oct 01, 2025

Not too bad, could be better

Ordering books from here has been good the couple of times I have done so. The ability to sell books back to the company is cool as well. However, mos...

E
Ellie Lim
trustpilot.com Oct 01, 2025

Solid Bookstore

The books were easy to purchase, however some were exp...

A
Andrew Chen
trustpilot.com Oct 01, 2025

Great, except more expensive

Great, it won’t get the wrong book to you! And, you don’t need to find the b...

B
Brea Saeger
trustpilot.com Oct 01, 2025

They always have the books that I need! Brea S.

They always have the books that I need. The only problem that I run into is that sometimes my books don't arrive before...

I
Isaac Gutierrez
trustpilot.com Oct 01, 2025

Amazing

...

A
AB
trustpilot.com Oct 01, 2025

I have had a great experience ordering…

I have had a great experience ordering books throug...

G
GABRIELLE WHITE
trustpilot.com Oct 01, 2025

My experience of purchasing books from…

My experience of purchasing books from TextbookX has been great so far. The only issue I had with the service of this site is that back in the beginni...

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Conclusion

Reviews show a split picture for TextbookX. Several customers praise the website’s navigation, multiple purchase options and occasional fast delivery, and some campus storefronts report helpful staff. At the same time many reviewers report late or missing shipments, inaccessible e-book codes, and slow or inconsistent customer support that affected class access and refunds. If you consider TextbookX, verify shipping timelines and refund/exchange policies before purchase, and keep screenshots or receipts for dispute resolution.