Reviews Analyzed
21
We Collect & Analyze Reviews
Thahab
Experiences & Reviews
Thahab is an online luxury fashion retailer focused on designer clothing, shoes and accessories. For verified corporate details—location, official contact channels, shipping, returns and authenticity policies—consult Thahab’s official website or legal pages.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
21d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many reviewers describe helpful concierge support and prompt problem resolution, but several report strict return rules or unresponsive handling during delays.
Share of mentions
Mixed
18%
💰
Value for money
A few reviewers mention attractive sales or fair pricing; sample size is small and comments on tariffs or refunds are limited.
Share of mentions
Mixed
5%
⚡
User experience
Site usability and fast delivery are frequently praised; recurring negatives relate to delayed shipments, tracking difficulties and extra effort to get updates.
Share of mentions
Mixed
19%
🔧
Product quality
Most customers report authentic, well-packaged items and careful presentation; isolated reports cite defects (creased leather) requiring inspection.
Share of mentions
Strong
13%
📞
Communication
Many reviewers note quick concierge or WhatsApp responses and clear follow-up; several others describe no replies or hard-to-reach support during issues.
Share of mentions
Mixed
17%
⭐
Overall experience
A majority describe positive purchase experiences—timely delivery and careful packaging—while a minority report non-shipment, return disputes or product issues.
Share of mentions
Strong
27%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I had a wonderful 1st experience
"I had a wonderful 1st experience. I have ordered a designer handbag in a color unavailable anywhere in the US. Note this is a luxury e-commerce, like..."
Sheila G.
Trustpilot
Oct 01, 2025
Featured for: Explains shipping, tariffs, authenticity
Defect product but claim as nature leather look.
"The luxury bag I bought had a defect and was told it was natural leather look. After further questioning they mention I can send it back for an inspec..."
Erich Chia
Trustpilot
Oct 01, 2025
Featured for: Product defect, inspection fees
I bought expensive bag one week ago
"I bought expensive bag one week ago. Nobody ship it yet. I tried to contact by email, phone, W..."
Oleksandra Perkova
Trustpilot
Oct 01, 2025
Featured for: No shipment, no response
I had a great experience and really…
"I had a great experience and really enjoyed purchasing on Thahab website. Especially it was a pleasure dealing with their Concierge Team - they respon..."
Юлия Алисиевич
Trustpilot
Oct 01, 2025
Featured for: Concierge resolved delivery issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kelly H
trustpilot.com
Oct 01, 2025
Fast shipping and authentic
Easy to use, staff were responsive and helpful. Bag came 100%...
d
debora lewis
trustpilot.com
Oct 01, 2025
Excellent customer service and collect…
Excellent customer service...
D
Deepak Joshi
trustpilot.com
Oct 01, 2025
Beyond Excellence!
This was my first purchase from Thahab, however the experience is excellent, while clicking my size i accidentally picked a wrong Size but I immediate...
A
Abeer Al-Ghanim
trustpilot.com
Oct 01, 2025
Efficiency and good customer service in…
Efficiency and good customer serv...
�
Юлия Алисиевич
trustpilot.com
Oct 01, 2025
I had a great experience and really…
I had a great experience and really enjoyed purchasing on Thahab website. Especially it was a pleasure dealing with their Concierge Team - they respon...
C
Colleen Bissell
trustpilot.com
Oct 01, 2025
Beautiful satin ballet shoes
Beautiful satin ballet sh...
M
MUBARAK ALAJMI
trustpilot.com
Oct 01, 2025
Excellent sales
Multiple shops...
S
Sheila G.
trustpilot.com
Oct 01, 2025
I had a wonderful 1st experience
I had a wonderful 1st experience. I have ordered a designer handbag in a color unavailable anywhere in the US. Note this is a luxury e-commerce, like...
E
Esther Sabbagh
trustpilot.com
Oct 01, 2025
DO NOT BUY ANYTHING
Worst website experience ever. My daughter ordered a dress. Three days later she emailed to retu...
H
Hussain Alsebaa
trustpilot.com
Oct 01, 2025
Fast shipping
...
E
Erich Chia
trustpilot.com
Oct 01, 2025
Defect product but claim as nature leather look.
The luxury bag I bought had a defect and was told it was natural leather look. After further questioning they mention I can send it back for an inspec...
Z
Zahraa Taqi
trustpilot.com
Oct 01, 2025
Love everything
...
F
Fatemah Altammar
trustpilot.com
Oct 01, 2025
Delay in delivery of the shipment and…
Delay in delivery of the shipment and inability to track the shipment. When I asked for the tracking number...
E
Elnaz
trustpilot.com
Oct 01, 2025
Superb company with a beautiful selection
Shopping with Thahab has been an absolute pleasure and I sincerely look forward to purchasing from them again in the future. I've been looking for a p...
R
R T
trustpilot.com
Oct 01, 2025
Like it so much
...
O
Oleksandra Perkova
trustpilot.com
Oct 01, 2025
I bought expensive bag one week ago
I bought expensive bag one week ago. Nobody ship it yet. I tried to contact by email, phone, W...
J
Joyce Garber
trustpilot.com
Oct 01, 2025
My experience was more than incredible
My experience was more than incredible. At first I thought that the prices of the dresses I bought were spam but I realized that they were serious peo...
Y
Yiyi
trustpilot.com
Oct 01, 2025
Super disappointing experience
I placed an order on Jan 14th, now is Jan 18th, the order still...
D
Denise
trustpilot.com
Oct 01, 2025
Amazing !
Amazing service! I highly recommend this Site. I received my purchase in 6days...
s
s m
trustpilot.com
Oct 01, 2025
was very pleased with the fast delivery…
was very pleased with the fast delivery and care...
Conclusion
Reviews show Thahab delivers many customers authentic, well-packaged luxury items with helpful concierge support for complex deliveries. Common positives include fast shipping, careful packaging and responsive follow-up when staff engage. Reported problems include delayed or missing shipments, inconsistent replies from support, strict return timeframes, and occasional product defects that require inspection. If you consider buying, check Thahab’s shipping times, return policy and inspection/return fees in advance, and use documented contact channels (email/concierge) for tracking and resolution.