Reviews show Thahab delivers many customers authentic, well-packaged luxury items with helpful concierge support for complex deliveries. Common positives include fast shipping, careful packaging and responsive follow-up when staff engage. Reported problems include delayed or missing shipments, inconsistent replies from support, strict return timeframes, and occasional product defects that require inspection. If you consider buying, check Thahab’s shipping times, return policy and inspection/return fees in advance, and use documented contact channels (email/concierge) for tracking and resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Handbag was authentic, well packaged, and Thahab covered tariffs.
“100% as described and 100% authentic, and perfectly packaged and protected.”
Bag had creased leather; inspection return fees charged to customer.
“Such luxury bag should not have creased leather.”
Expensive bag not shipped and customer service unresponsive.
“Nobody ship it yet.”
Concierge team resolved international delivery issues quickly and smoothly.
“they responded quickly and provided excellent customer support.”
Many reviewers describe helpful concierge support and prompt problem resolution, but several report strict return rules or unresponsive handling during delays.
A few reviewers mention attractive sales or fair pricing; sample size is small and comments on tariffs or refunds are limited.
Site usability and fast delivery are frequently praised; recurring negatives relate to delayed shipments, tracking difficulties and extra effort to get updates.
Most customers report authentic, well-packaged items and careful presentation; isolated reports cite defects (creased leather) requiring inspection.
Many reviewers note quick concierge or WhatsApp responses and clear follow-up; several others describe no replies or hard-to-reach support during issues.
A majority describe positive purchase experiences—timely delivery and careful packaging—while a minority report non-shipment, return disputes or product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer received great customer service and recommends Thahab.
“I had great customer service I highly recommend Thahab”
Reviewer praises the men's underwear as fantastic.
“Fantastic men’s underwear”
Good price combined with perfect service.
“Good price, perfect service”
Item differed slightly; Thahab contacted customer and delivery was fast.
“Thahab first contacted me and showed me the pictures.”
Multiple shipping and cancellation problems; slow refunds despite PayPal intervention.
“The worst and most pointless online shopping experience of my life.”
Always delivers with excellent quality and customer service.
“Always delivers! Excellent quality and excellent customer service.”
First-time buyer had a perfect experience and loves everything.
“for sure not the last I love everything they care from A to Z perfect experience thanks so much 🫶🏽♥️”
Found authentic item, luxurious packaging, and reasonably fast DHL shipping.
“the item you receive is authentic, luxuriously packaged in a THAHAB gift box”
Reviewer is happy with the customer service.
“Happy with the customer service.”
Good price and delivery but lacks a tracking option.
“I wish to give us a tracking option to follow up the status of our order”
Responsive staff and authentic bag arrived well packaged.
“staff were responsive and helpful.”
Excellent customer service, collection, and quality.
“Excellent customer service and collection and quality”
First purchase; Thahab corrected a sizing mistake as promised.
“they confirmed that the requested size will be sent and they indeed kept the promise”
Efficient service with prompt delivery.
“Efficiency and good customer service in addition to prompt delivery”
Concierge team resolved international delivery issues quickly and smoothly.
“they responded quickly and provided excellent customer support.”
Beautiful satin ballet shoes and attractive packaging.
“Beautiful satin ballet shoes.”
Offers multiple shops and great sales.
“Multiple shops and great sales”
Handbag was authentic, well packaged, and Thahab covered tariffs.
“100% as described and 100% authentic, and perfectly packaged and protected.”
Return request denied; company demanded a 24-hour return period.
“They demand a return within 24 hours!”
Fast shipping with nice packing.
“Fast shipping, nice packing”
Bag had creased leather; inspection return fees charged to customer.
“Such luxury bag should not have creased leather.”
Reviewer says they love everything.
“Love everything”
Shipment delayed and tracking required repetitive WhatsApp updates.
“Delay in delivery of the shipment and inability to track the shipment.”
Item arrived quickly and packaged beautifully; excellent customer service.
“my skirt has been delivered in absolute perfect condition.”
Fast delivery and good price.
“So fast delivery Good price 😍”
Expensive bag not shipped and customer service unresponsive.
“Nobody ship it yet.”
Received items quickly; missing belt sent promptly after contact.
“I was very impressed with the excellent service of the website.”
Order not shipped after four days and no reply to emails.
“the order still has not been shipped.”
Amazing service; purchase arrived in six days beautifully wrapped.
“I received my purchase in 6days from Kuwait, beautifully wrapped with their signature black bow.”
Fast delivery and careful packaging provided a great experience.
“was very pleased with the fast delivery and careful packaging.”
I will start by saying that my experience was amazing. Navigating through the website was awesome and the customer care service was exceptional. I know sometimes returning a product can be very stressful but the service was great . I ordered 7 pairs of MAUREEN 70 QUILTED SATIN MULES for my bridesmaids, unfortunately 4 pairs were wrong sizes. I was worried but when I contacted them, the customer support was very helpful and ensured I got the right sizes before the wedding. It was amazing that I'm now comfortable dealing with this site even more. Many thanks to the entire Thahab team for the incredible service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Thahab is an online luxury fashion retailer focused on designer clothing, shoes and accessories. For verified corporate details—location, official contact channels, shipping, returns and authenticity policies—consult Thahab’s official website or legal pages.