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We Collect & Analyze Reviews

Thahab
Experiences & Reviews

Thahab is an online luxury fashion retailer focused on designer clothing, shoes and accessories. For verified corporate details—location, official contact channels, shipping, returns and authenticity policies—consult Thahab’s official website or legal pages.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 81%
Latest Review 21d
Overall Rating
4.1

Our Analysis

🎯

Service quality

Many reviewers describe helpful concierge support and prompt problem resolution, but several report strict return rules or unresponsive handling during delays.

Share of mentions
18%
Mixed
💰

Value for money

A few reviewers mention attractive sales or fair pricing; sample size is small and comments on tariffs or refunds are limited.

Share of mentions
5%
Mixed

User experience

Site usability and fast delivery are frequently praised; recurring negatives relate to delayed shipments, tracking difficulties and extra effort to get updates.

Share of mentions
19%
Mixed
🔧

Product quality

Most customers report authentic, well-packaged items and careful presentation; isolated reports cite defects (creased leather) requiring inspection.

Share of mentions
13%
Strong
📞

Communication

Many reviewers note quick concierge or WhatsApp responses and clear follow-up; several others describe no replies or hard-to-reach support during issues.

Share of mentions
17%
Mixed

Overall experience

A majority describe positive purchase experiences—timely delivery and careful packaging—while a minority report non-shipment, return disputes or product issues.

Share of mentions
27%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kelly H
trustpilot.com Oct 01, 2025

Fast shipping and authentic

Easy to use, staff were responsive and helpful. Bag came 100%...

d
debora lewis
trustpilot.com Oct 01, 2025

Excellent customer service and collect…

Excellent customer service...

D
Deepak Joshi
trustpilot.com Oct 01, 2025

Beyond Excellence!

This was my first purchase from Thahab, however the experience is excellent, while clicking my size i accidentally picked a wrong Size but I immediate...

A
Abeer Al-Ghanim
trustpilot.com Oct 01, 2025

Efficiency and good customer service in…

Efficiency and good customer serv...

Юлия Алисиевич
trustpilot.com Oct 01, 2025

I had a great experience and really…

I had a great experience and really enjoyed purchasing on Thahab website. Especially it was a pleasure dealing with their Concierge Team - they respon...

C
Colleen Bissell
trustpilot.com Oct 01, 2025

Beautiful satin ballet shoes

Beautiful satin ballet sh...

M
MUBARAK ALAJMI
trustpilot.com Oct 01, 2025

Excellent sales

Multiple shops...

S
Sheila G.
trustpilot.com Oct 01, 2025

I had a wonderful 1st experience

I had a wonderful 1st experience. I have ordered a designer handbag in a color unavailable anywhere in the US. Note this is a luxury e-commerce, like...

E
Esther Sabbagh
trustpilot.com Oct 01, 2025

DO NOT BUY ANYTHING

Worst website experience ever. My daughter ordered a dress. Three days later she emailed to retu...

H
Hussain Alsebaa
trustpilot.com Oct 01, 2025

Fast shipping

...

E
Erich Chia
trustpilot.com Oct 01, 2025

Defect product but claim as nature leather look.

The luxury bag I bought had a defect and was told it was natural leather look. After further questioning they mention I can send it back for an inspec...

Z
Zahraa Taqi
trustpilot.com Oct 01, 2025

Love everything

...

F
Fatemah Altammar
trustpilot.com Oct 01, 2025

Delay in delivery of the shipment and…

Delay in delivery of the shipment and inability to track the shipment. When I asked for the tracking number...

E
Elnaz
trustpilot.com Oct 01, 2025

Superb company with a beautiful selection

Shopping with Thahab has been an absolute pleasure and I sincerely look forward to purchasing from them again in the future. I've been looking for a p...

R
R T
trustpilot.com Oct 01, 2025

Like it so much

...

O
Oleksandra Perkova
trustpilot.com Oct 01, 2025

I bought expensive bag one week ago

I bought expensive bag one week ago. Nobody ship it yet. I tried to contact by email, phone, W...

J
Joyce Garber
trustpilot.com Oct 01, 2025

My experience was more than incredible

My experience was more than incredible. At first I thought that the prices of the dresses I bought were spam but I realized that they were serious peo...

Y
Yiyi
trustpilot.com Oct 01, 2025

Super disappointing experience

I placed an order on Jan 14th, now is Jan 18th, the order still...

D
Denise
trustpilot.com Oct 01, 2025

Amazing !

Amazing service! I highly recommend this Site. I received my purchase in 6days...

s
s m
trustpilot.com Oct 01, 2025

was very pleased with the fast delivery…

was very pleased with the fast delivery and care...

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Conclusion

Reviews show Thahab delivers many customers authentic, well-packaged luxury items with helpful concierge support for complex deliveries. Common positives include fast shipping, careful packaging and responsive follow-up when staff engage. Reported problems include delayed or missing shipments, inconsistent replies from support, strict return timeframes, and occasional product defects that require inspection. If you consider buying, check Thahab’s shipping times, return policy and inspection/return fees in advance, and use documented contact channels (email/concierge) for tracking and resolution.