Reviews Analyzed
1
We Collect & Analyze Reviews
The BroBasket
Experiences & Reviews
The BroBasket is a retailer of curated gift baskets and themed gift boxes for occasions and corporate gifting. Its product range commonly highlights curated contents and packaging, and it is typically sold through online channels. Consumers searching reviews often look for feedback on product quality, pricing, delivery speed, and customer support.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1431d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Reviewer praised the basket but reported poor customer service and slower-than-promised shipping; these service issues notably reduced satisfaction.
Share of mentions
Mixed
17%
💰
Value for money
Reviewer explicitly praised the pricing and said they 'love' the price point, indicating perceived good value for the basket contents and packaging.
Share of mentions
Mixed
17%
⚡
User experience
Reviewer experienced a delayed delivery (4 days instead of 2-day express) and cited the shipment process as a key negative in the ordering experience.
Share of mentions
Mixed
17%
🔧
Product quality
Reviewer stated they 'love everything about it,' specifically noting packaging and items, suggesting a positive view of product quality and presentation.
Share of mentions
Mixed
17%
📞
Communication
Reviewer described the customer-care representative as 'cruel' and unhelpful, reporting rude responses when asking questions about the order.
Share of mentions
Mixed
16%
⭐
Overall experience
Despite liking the product and price, the reviewer said service and delayed delivery 'put me off completely,' lowering the overall experience.
Share of mentions
Mixed
16%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
My Junior Executive Gift Basket
" I want to say that you have great gift baskets. My Junior Executive Gift Basket arrived this morning. I love everything about it, the packaging and the pricing. However, I have an issue with the customer care service and shipment process. The person who received my order was cruel and I was unhappy about it. She could not kindly respond to my questions. I perceived I was being a bother to her. Something else that got me concerned is the many days the delivery takes. The 2-days express trip took me 4 days. I must say these two aspects put me off completely."
Leonel Travis
Collected.reviews
Nov 17, 2021
Featured for: clear overall negative outcome
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Leonel Travis
Collected.reviews
Nov 17, 2021
My Junior Executive Gift Basket
I want to say that you have great gift baskets. My Junior Executive Gift Basket arrived this morning. I love everything about it, the packaging and the pricing. However, I have an issue with the customer care service and shipment process. The person who received my order was cruel and I was unhappy about it. She could not kindly respond to my questions. I perceived I was being a bother to her. Something else that got me concerned is the many days the delivery takes. The 2-days express trip took me 4 days. I must say these two aspects put me off completely.
Conclusion
This review indicates The BroBasket delivers well-presented baskets with packaging and pricing that a customer liked, but the same order experienced a delayed 4‑day delivery on a 2‑day express and an unhelpful customer-service interaction. Those service and shipping problems materially affected the purchaser’s overall impression. Prospective buyers may find the product quality and value appealing but should be aware of potential variability in delivery speed and customer support responsiveness.