This review indicates The BroBasket delivers well-presented baskets with packaging and pricing that a customer liked, but the same order experienced a delayed 4‑day delivery on a 2‑day express and an unhelpful customer-service interaction. Those service and shipping problems materially affected the purchaser’s overall impression. Prospective buyers may find the product quality and value appealing but should be aware of potential variability in delivery speed and customer support responsiveness.
Examples from available reviews (Feb 2026).
Liked the gift basket but unhappy with customer service and late delivery.
“The person who received my order was cruel and I was unhappy about it.”
Reviewer praised the basket but reported poor customer service and slower-than-promised shipping; these service issues notably reduced satisfaction.
Reviewer explicitly praised the pricing and said they 'love' the price point, indicating perceived good value for the basket contents and packaging.
Reviewer experienced a delayed delivery (4 days instead of 2-day express) and cited the shipment process as a key negative in the ordering experience.
Reviewer stated they 'love everything about it,' specifically noting packaging and items, suggesting a positive view of product quality and presentation.
Reviewer described the customer-care representative as 'cruel' and unhelpful, reporting rude responses when asking questions about the order.
Despite liking the product and price, the reviewer said service and delayed delivery 'put me off completely,' lowering the overall experience.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
I want to say that you have great gift baskets. My Junior Executive Gift Basket arrived this morning. I love everything about it, the packaging and the pricing. However, I have an issue with the customer care service and shipment process. The person who received my order was cruel and I was unhappy about it. She could not kindly respond to my questions. I perceived I was being a bother to her. Something else that got me concerned is the many days the delivery takes. The 2-days express trip took me 4 days. I must say these two aspects put me off completely.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The BroBasket is a retailer of curated gift baskets and themed gift boxes for occasions and corporate gifting. Its product range commonly highlights curated contents and packaging, and it is typically sold through online channels. Consumers searching reviews often look for feedback on product quality, pricing, delivery speed, and customer support.