Some reviewers say they received exactly what was advertised and highlight responsive service. Several long-time buyers mention a steady selection and continued use over time. Others describe unreturned calls, surprise fees, and products that arrived damaged or didn’t work. A number of posts directly call the business a scam.
Examples from available reviews (Aug 2010 – Mar 2026).
Reviewer reports four years of dealings and praises service and phone quality.
“enjoyed quality phones and great service.”
Long-term client praises helpful service and quality devices.
“Always helpful and quality devices.”
Reviewer says products arrive damaged and not as described, calling it a scam.
“The worst scam site i have ever dealt with.”
Reviewer reports unreturned calls and no account review, suspects a scam.
“No one picked up the phone.”
Service feedback is divided between strong praise and sharp complaints. Several reviewers said phones arrived “as described” and commended the service. At least one review cautioned not to expect good service.
Only a small number of reviews discuss value. One long-time buyer praised the selection and pricing. Another said prices were in line with other sellers and questioned whether the positive reviews were genuine.
Most experience comments cluster on the negative side. Multiple reviewers used words like “scam” and “crook,” and urged others to avoid the seller. These warnings appear across different posts, not as one isolated complaint.
Product quality comments are mixed, with more negative reports. Several reviewers mention refurbished devices that arrived damaged, were defective, or failed quickly. Others describe devices that held up well and point to helpful service over longer relationships.
Communication feedback stays consistently negative. Reviewers describe calls that went unanswered, long waits for account confirmation, and a surprise transaction fee. Some also report staff who were rude or unhelpful.
Reviews are sharply split between very positive and very negative stories. Some customers describe dependable orders and continued use. Others report alleged fraud, poor communication, and products they couldn’t use.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (14) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Reviewer warns not to expect good service or communication here.
“DO NOT expect that here at this CHOPSHOP bad door garage sale”
I was searching for a perfect present to give my husband on fathers day for being a doting father to our twins. I came across a beautiful watch at The Closeout and I thought it would make a great gift for him. In fact, I was so sure he would love it that I ordered two watches from the site.
When the order got fulfilled, both of us were happy to see that there were two wrapped boxes. We opened them up and were delighted to find gorgeous designer watches inside. My husband loved his gift and wore it regularly and still does.
I think I will shop for more at The Closeout and I would recommend the products to my friends as well. –Joni
oni
Reviewer was happy with service and received phones as described.
“Phones were as described.”
Reviewer alleges the company is a scam and warns others.
“it is a SCAM!!!!!!!!!!!!!!!!!! BEWARE AND BE WARNED”
Reviewer reports unreturned calls and no account review, suspects a scam.
“No one picked up the phone.”
Reviewer says account confirmation took six months and was never completed.
“This is very likely a SCAM.”
Reviewer found prices identical to other sellers and suspects fake reviews.
“I would bet $2 to Donut the good reviews were written by them.”
Long-term client praises helpful service and quality devices.
“Always helpful and quality devices.”
Reviewer accuses the company of identity theft and advises avoidance.
“This is a horrible scam net by few yong guys.”
Reviewer has used the site since 2014 and appreciates selection and prices.
“they have nice selection and good price.”
Reviewer reports four years of dealings and praises service and phone quality.
“enjoyed quality phones and great service.”
Reviewer received many defective phones and poor communication about missing items.
“I received cell phones that were pure junk.”
Reviewer says products arrive damaged and not as described, calling it a scam.
“The worst scam site i have ever dealt with.”
Reviewer calls the seller a crook and urges reporting suspected fraud.
“This guy is a crook.”
Reviewer says an added transaction fee was charged and staff were rude.
“they sent an invoice with a 2.5% transaction fee.”
Reviewer alleges phones are defective, unsupported, and the company is unprofessional.
“the refubished phones die within 30 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Closeout is a discount and closeout retailer that sells liquidation and surplus inventory online. The website shows product listings and supports checkout and invoicing for shoppers and resellers. Customers can place orders online and reach support by phone or email. The Closeout manages inventory turnover, returns, and shipping for discounted consumer goods.