Reviews for The Drop Store show a clear split: several customers report smooth orders, quick shipping and accurate items, while many others report unresolved refunds, long shipping delays and difficulty reaching support. Concrete examples in the reviews include multiple unreturned-refund complaints and several accounts of receiving wrong sizes or partial orders. If you consider purchasing, review the store’s posted return and refund policies, save order and communication records, and confirm shipment tracking. Checking recent customer service responsiveness (emails, social channels) before buying may help manage risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived quickly with clear notifications and secure packaging.
“received my hat in a well packaged box.”
Custom hoodie arrived on time and was very high quality.
“I am beyond impressed with the quality!”
Customer returned items but did not receive the refund.
“never received my refund.”
Order delayed nearly three weeks with poor customer communication.
“Customer service is near non existent.”
Many reviewers report unprocessed refunds, denied exchanges and unfulfilled orders; a smaller group praises helpful staff and timely order processing.
Some customers say products are good value and authentic, while multiple reviews describe low-quality items and lost refunds reducing perceived value.
Several buyers describe fast shipping, clear tracking and good packaging; others report long waits, missing items and orders that never shipped.
Reports vary: wrong sizes, short-lived items and listing mismatches appear in many complaints, but other customers received authentic, well-made goods.
A large portion of reviews describe unanswered phones, slow or no email responses and unreturned messages; a minority mention responsive reps on social channels.
Customer experiences are polarized: a number of satisfied buyers, but many report unresolved refunds, delays and poor post-sale support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I really wanted a custom hoodie for my brother's homecoming party, but didn't have time to go shopping. I wanted to gift him and I am so glad that I found The Drop. It was great being able to choose from a selection of designs and fabrics, then have the hoodie delivered just in time for the party. I am beyond impressed with the quality!
The hoodie is a great fit and feels very well made. The design has been updated from the photo I provided, which I wasn't expecting, but I will say that is a bonus. He really loves it! The team have been super helpful throughout the process.
I will definitely recommend The Drop to all of my friends and family, who are all looking for a good value for money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Drop Store is an e-commerce fashion retailer that lists apparel, footwear and accessories, often through limited product releases or curated collections. Consumers searching reviews typically want information about product authenticity, shipping, returns and customer service for a web-based clothing reseller.