Customers often praise fresh, attractive bouquets and quick local delivery. Many mention helpful staff and clear updates on their orders. Several reviews describe major delivery problems, including drops at the wrong address and long transit times. A few complaints point to wilted stems after courier handling and one overpriced add-on.
Examples from available reviews (Nov 2021 – Feb 2026).
Always delivers on time and provides superb flowers each Christmas.
“The Flower Factory always delivers on time and the flowers are always superb.”
DPD delivery sent flowers 5kms away, ruining the surprise.
“Flowers I recently ordered as a surprise ended up 5kms away, surprise ruined.”
Delivery took six days instead of the expected one or two days.
“delivery of the flowers took from ordering on the 19 Oct 2025, to delivery on 25 Oct.”
Beautiful flowers were delivered quickly and brightened a gloomy day.
“The flowers were absolutely beautiful.”
Many reviewers mention on-time delivery and dependable service in store. Several highlight smooth last-minute orders and staff who respond quickly. Others describe delivery breakdowns, including items left in the wrong place and trips that took too long.
Only a few reviews mention price. One reviewer flagged an overpriced champagne add-on, and another said wilted flowers reduced the value. Overall, complaints about cost are rare.
Repeat customers describe consistently good ordering experiences and happy recipients. Many buyers say ordering felt straightforward, with delivery that came through on multiple occasions. A few cases describe surprises ruined when flowers went to the wrong address.
Many reviews say bouquets arrived fresh, bright, and beautiful. A small number report stems that were not fully fresh after courier delivery or flowers that occasionally wilted. Reviewers singled out holiday and retirement arrangements for praise.
Several customers mention quick replies and clear updates about orders and delivery. One review calls customer service "terrible," suggesting at least one interaction broke down. One reviewer said a pre-dispatch photo was missing.
Reviews show a clear split between many smooth orders and a few serious failures. Positive feedback centres on flower quality, punctual delivery, and helpful staff. Negative comments focus on delivery mistakes and weak support when issues come up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Flowers ordered for Valentine's week were good and fresh.
“overall the flowers were good and fresh”
Delivery was described as a perfect delight.
“A perfect delight of a delivery.”
DPD delivery sent flowers 5kms away, ruining the surprise.
“Flowers I recently ordered as a surprise ended up 5kms away, surprise ruined.”
Always delivers on time and provides superb flowers each Christmas.
“The Flower Factory always delivers on time and the flowers are always superb.”
Flowers arrived on time, well packaged, undamaged and really fresh.
“Flowers were undamaged and really fresh.”
They provided great last-minute service.
“was great service last minute 👍”
Every experience with them has been perfect over multiple uses.
“Perfect everytime I have used them 5 or 6 times”
Staff are great and always willing to help.
“Great staff always willing to help”
Delivery took six days instead of the expected one or two days.
“delivery of the flowers took from ordering on the 19 Oct 2025, to delivery on 25 Oct.”
Flowers arrived on the designated date and the company replied promptly.
“replied in timely fashion.”
Reviewer experienced terrible customer service.
“Terrible customer service”
They provided prompt delivery and a good variety of flowers.
“prompt delivery and variety of flowers”
Process was seamless and recipient delighted; lacked pre-dispatch photo.
“Only thing missing was a pre dispatch photo.”
Sister was delighted with a simply beautiful retirement bouquet.
“she was delighted with it, simply beautiful.”
Disappointed by overpriced Champagne and some wilted flowers.
“£29.99 for a small glass!!!!”
Every order has always been perfect.
“Always perfect”
Recipients were delighted and said the flowers were beautiful.
“they said they were beautiful”
Courier-delivered flowers were not fully fresh; issue has recurred.
“The flowers that were delivered by courier were not 100% fresh.”
Beautiful bouquet delivered as scheduled with impressive communication.
“I was very impressed with the communication from the company as well.”
Provided great service all around.
“Great service all round”
Wow! The first time buying with them wasn't a disappointment. I called and ordered a rush bouquet from the UK as a surprise gift to my wife, who was having cancer treatment. The flowers were absolutely beautiful. Thanks so much for making it special for me and my wife even in the hardest moment in life. A gloomy day was brightened by a lovely arrangement delivered to my doorstep. The shipping was so fast beyond my expectation. Thank you, I will definitely recommend THE FLOWER FACTORY. Best flowers ever, Good customer service and prompt delivery!
I will soon visit your site for more!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Flower Factory is a retail florist that creates and sells cut-flower bouquets, vase arrangements, and potted plants. Customers can order online, and the company organises local delivery through its dispatch channels. It offers seasonal designs for holidays, occasion-specific bouquets, and corporate floral work. Gift add-ons are available, and third-party couriers handle out-of-area deliveries. A customer service team answers order questions and helps schedule deliveries.