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We Collect & Analyze Reviews

The Fret Wire
Experiences & Reviews

When researching The Fret Wire, consumers typically look for seller listings, platform presence, shipping and return terms, and contact methods. Verify marketplace profiles, payment protections (for example eBay or PayPal where applicable), and clear return policies before purchase to reduce risk.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1398d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Seller complied with a return request but initially requested shipment to their address and the buyer felt taken advantage of.

Share of mentions
25%
Mixed
💰

Value for money

No explicit comments on price or perceived value appear in the available review.

Share of mentions
0%
Mixed
⚡

User experience

No details about website, app, or checkout experience are provided in the review sample.

Share of mentions
0%
Mixed
🔧

Product quality

Buyer reported the guitar arrived in clearly used and poor condition and requested a return for that reason.

Share of mentions
25%
Mixed
📞

Communication

Communication occurred by email; seller responded but did not provide a prepaid return label and asked buyer to ship via UPS.

Share of mentions
25%
Mixed
⭐

Overall experience

Overall transaction described as problematic: item condition, shipping handling, and extra return steps diminished the buyer's experience.

Share of mentions
25%
Mixed

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Don Smith
Collected.reviews Dec 15, 2021

Thin line Trimollo Electric Guitar



This store took advantage of my situation.



To complete an eBay transaction for a guitar, I was asked to ship it to their address, despite the fact that they had previously said that they would not charge any shipping fees to me.



When I received the guitar, it was clearly in horrible condition, having clearly been used.



By email, I informed them of the problem and requested that they return the guitar without charging me for shipping. They complied with my request.



However, they did not supply me with a return postage label and instead told me that I could return it through UPS for a replacement.

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Conclusion

The single available review highlights issues with item condition and return handling rather than pricing or website experience. The buyer reported receiving a used guitar and needed to request a return; the seller responded but did not provide a prepaid return label. Consumers considering The Fret Wire should confirm listing photos and item condition, ask about prepaid return labels, and document delivery condition with photos. When buying through marketplaces, use available buyer-protection options and review seller return policies before completing payment.