One reviewer says the seller asked them to pay for shipping, sent a used guitar, and did not include a return label. They wrote that the store “took advantage” of their situation. Despite the criticism, the numeric rating is moderately positive. With no other reviews, it’s unclear whether this was a one-off.
Examples from available reviews (Mar 2026).
Seller requested I ship, sent a used guitar, and provided no return label.
“This store took advantage of my situation.”
The review points to several service issues: the buyer was asked to ship the item, a used instrument arrived, and no return label was provided. This complaint appears only once in the sample. No other service comments back up a wider pattern.
The reviewer does not mention price or whether the purchase felt worth it. One review is not enough to judge value for money. There are no added comments about pricing or refunds.
The reviewer says they felt taken advantage of and describes the return process as burdensome. That negative feeling shows up only in this single review. There are no separate notes about checkout or ordering.
The customer says they received a used guitar instead of a new one. This product-condition claim appears only once. No other reviews mention defects or item condition.
The missing return label suggests weak follow-up support after the sale. No other comments address response time or staff interactions. That leaves little to go on for communication trends.
This one review pairs a specific service and product complaint with a moderately positive numeric rating. With only one entry, there’s no clear split or dependable trend. More reviews are needed to see any repeat strengths or problems.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
This store took advantage of my situation.
To complete an eBay transaction for a guitar, I was asked to ship it to their address, despite the fact that they had previously said that they would not charge any shipping fees to me.
When I received the guitar, it was clearly in horrible condition, having clearly been used.
By email, I informed them of the problem and requested that they return the guitar without charging me for shipping. They complied with my request.
However, they did not supply me with a return postage label and instead told me that I could return it through UPS for a replacement.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Fret Wire runs an online shop for guitar parts and accessories. It commonly sells fret wire, replacement frets, nuts, saddles, and tools for fretwork and setup. Listings include specs, compatibility notes, and installation details. Customers order through an online checkout and choose shipping at purchase. Support usually comes through email or an online contact form for questions and returns.