Reviews indicate The Grommet is a useful discovery marketplace for shoppers seeking unique or problem-solving products, with many buyers praising product usefulness and gifts. Several customers report smooth ordering, fast delivery, helpful packaging, and responsive customer support for issues like returns. On the other hand, some vendor feedback flags concerns about the platform’s discount and commission structure and limited seller-side economic returns. A few reviews also note gaps in seller-to-customer communication (missing product instructions). For shoppers: The Grommet is often recommended for novelty finds and gifting; check product details and seller information before purchase. For makers considering the platform: review fee and discount policies carefully and clarify expectations about buyer materials and support.
Examples from available reviews (Dec 2020 – Feb 2026).
Customer had a smooth purchase and positive delivery experience.
“The process to place my order was straightforward and fast.”
Platform enforces heavy discounts and high commissions, making economics unsustainable.
“takes a punishing 30% commission”
Customer service resolved a refund and vendor contact issue immediately.
“Grommet customer service handled it immediately with a positive result!”
Product lacked usage information, recipient received no guidance from seller.
“Apparently the company never sent her info about choosing and using the product”
Several buyers note fast delivery and helpful order support; sample size for service-specific reports is small, so signals are positive but limited.
Many shoppers mention fair prices and available 20% discounts; one seller reports the platform's discount/commission setup creates unsustainable margins.
Users report easy site navigation, clearer product information, and straightforward checkout; one reviewer objects to endorsement mechanics before trying items.
Frequent praise for unique, useful products from small makers; multiple buyers say items work as described and serve well as gifts.
Buyers appreciate newsletters and responsive customer support in several cases; other reports cite unresponsive seller communication and missing product instructions.
Most reviewers describe a positive overall experience—enjoyable discovery, repeat purchases, and satisfactory orders—while a minority of sellers report economic concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Sitejabber (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returned item months ago but has not received a refund and cannot reach support.
“My money has not be refunded.”
Order not received and customer service unresponsive until PayPal dispute.
“customer service is basically non-existent.”
Multiple emails received only autoresponders and unresolved shipping issues.
“Have NOT received an answer back”
Autoreply promised response in four days but reply came after five days.
“the autoresponders says they will email back in 4 days. I got a response after 5.”
Company did not communicate and failed to refund, requiring a card dispute.
“They will not communicate with you.”
Order missing for over a month and customer cannot contact support for a refund.
“I've placed an order over a month ago and haven't been able to get a hold of anyone.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Grommet is an online product discovery marketplace that curates consumer goods from independent makers and small businesses. The platform focuses on novelty and giftable items across categories such as home, gadgets, wellness, and outdoor products. It functions as a curated storefront for makers to reach consumers seeking unique or problem-solving products.