Customers often describe The Grommet as a place to find creative, hard-to-find products and fun gift ideas. Many mention fast delivery and helpful discovery tools. A sizable share report orders that never get resolved, refunds that arrive late or not at all, and support that doesn’t respond. Several sellers and shoppers also question pricing and commissions, especially around discounts and overall value.
Examples from available reviews (Dec 2020 – Mar 2026).
Enjoys innovative, high-quality products and outstanding customer service.
“Their customer service support is outstanding as well.”
Order fulfillment required weeks of calls and emails despite payment.
“It took me many weeks, calls and emails to receive everything I ordered and paid for”
Platform enforces heavy discounts and high commissions, making economics unsustainable.
“takes a punishing 30% commission”
Seller claims Grommet promised marketing but provided none and ignored them.
“zero meaningful marketing happening on their end”
Several reviews describe orders that never arrive, extended shipping waits, and support that doesn’t respond. Other reviewers share the opposite experience, citing quick fixes, replacement items, and helpful customer-service follow-ups.
Some shoppers say prices feel fair and like the discounts shown at checkout. Vendors and other shoppers point to high commissions and say the same items can be found elsewhere for less.
Many reviewers like the site for product discovery, creative curation, and clearer information than before. A smaller group says product-use details for gift recipients are missing and that country-of-origin or spare-parts information isn’t clear.
Many reviews spotlight unique products that work well and solve everyday problems. Others report items that don’t match the listing, arrive in the wrong size, or show up as a different product than advertised.
Several reviewers mention auto-replies, slow responses, and no follow-up after charges or failed deliveries. A few vendors say promised marketing or promotional support never happened, while others describe active advertising and outreach.
Reviews show a sharp split: strong enthusiasm for discovery, paired with frequent complaints about fulfillment and support. That mix leaves shoppers and sellers with highly divided views of the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Sitejabber (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Returned item months ago but has not received a refund and cannot reach support.
“My money has not be refunded.”
Order not received and customer service unresponsive until PayPal dispute.
“customer service is basically non-existent.”
Multiple emails received only autoresponders and unresolved shipping issues.
“Have NOT received an answer back”
Autoreply promised response in four days but reply came after five days.
“the autoresponders says they will email back in 4 days. I got a response after 5.”
Company did not communicate and failed to refund, requiring a card dispute.
“They will not communicate with you.”
Order missing for over a month and customer cannot contact support for a refund.
“I've placed an order over a month ago and haven't been able to get a hold of anyone.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Grommet is an online discovery site and marketplace featuring inventions and products from independent makers. It sells consumer goods such as home gadgets, toys, kitchen tools, and gift items, supported by editorial write-ups and product videos. Shoppers can browse curated launches, read product details, and buy through a built-in checkout and shipping system. The company works with small businesses and creators to bring products to the site and organize product pages, launch dates, and promotional materials.