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We Collect & Analyze Reviews

The Healthy Back Institute
Experiences & Reviews

The Healthy Back Institute is a commercial provider of back-pain education and marketed supplements (including the Heal 'n' Soothe product line). People searching reviews typically look for information about product effectiveness, subscription or trial terms, billing and refund policies, delivery and customer-service responsiveness. When evaluating this company, check product labels, trial/subscription terms, return and refund policies, and independent clinical or regulatory information where available.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 18d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Many reviewers report issues with cancellations, refunds and unexpected charges; a small subset describes helpful, responsive staff and account controls.

Share of mentions
20%
Weak
💰

Value for money

Most reviews raise concerns about unauthorized charges, trial-to-subscription conversions and perceived poor value; a few customers say pricing is reasonable.

Share of mentions
20%
Weak
⚡

User experience

User experience varies: some report symptom relief and easy account pauses; many describe account access problems, delivery issues or adverse effects.

Share of mentions
14%
Weak
🔧

Product quality

Some customers report symptom relief using Heal 'n' Soothe; others report no benefit, adverse reactions or describe the product as ineffective or suspect.

Share of mentions
9%
Mixed
📞

Communication

Numerous reviewers describe unresponsive, dismissive or automated replies and difficulty getting refunds; a minority report helpful, problem-resolving agents.

Share of mentions
16%
Weak
⭐

Overall experience

Overall impressions are divided: a few satisfied customers cite benefit and good service, while many report billing, delivery and support failures.

Share of mentions
22%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

j
jackobyte
trustpilot.com Oct 01, 2025

I too have been scammed by this low…

I too have been scammed by this low ;ife company. on calling them they told me that when you accept the free bottle the small print twems and conditio...

R
Robyn
trustpilot.com Oct 01, 2025

I have tried to cancel twice sending…

I have tried to cancel twice sending emails and talking to bots. Tonight I was given another third party site who would help to cancel the subscriptio...

G
Glenn Ryan
trustpilot.com Oct 01, 2025

Fraud company

Stay away from this company. Let me save you the pain. They sign you up to their fraudulent subscription where they bill you every month . Then they m...

J
JASMIN
trustpilot.com Oct 01, 2025

Deceptive Billing Practices – Avoid at All Costs

I ordered a single trial product and was immediately hit with unauthorized charges totaling BGN 361.96 for products I never ordered, received, or agre...

C
Christine Murphy-Lucas
trustpilot.com Oct 01, 2025

7/23 review update 7/21 I never ordered from this company but they scammed me

7/23 update. Of course you found the charge because you charged me. I did not order from you. If I did you have terrible customer service because unti...

C
Colleen Camara
trustpilot.com Oct 01, 2025

A charge for $58.83 was placed on my…

A charge for $58.83 was placed on my credit...

C
Claire Lewis
trustpilot.com Oct 01, 2025

Sneaky Business!

Hello. I have written politely several times to this business, yet they completely ignore my requests for a refund. What I thought was a free trial ac...

T
Taylor Collier
trustpilot.com Oct 01, 2025

$132 taken from my account

Hi there. The pills worked for me and was looking forward to the next bottle. Unfortunately I was charged $132 this morning and I don...

N
Nancy
trustpilot.com Oct 01, 2025

Scam alert

Scam alert. They will keep charging your credit card. I have tried unsuccessfully to contact them. I never signed up...

R
Rosemary Parrott
trustpilot.com Oct 01, 2025

I have been using Heal 'n' Soothe with great success.

I have been using Heal 'n' Soothe with great success. If you take it as directed it really helps with pain and inflammation. Whenever I get to have ex...

M
Moi
trustpilot.com Oct 01, 2025

I have had nothing but good experiences…

I have had nothing but good experiences with this company! I am having a difficult time believing all these negative comments here to be true! HBI ALW...

G
Gabriela F.
trustpilot.com Oct 01, 2025

Unresponsive to my calls and emails…

They have been unresponsive to my calls and email. I just sent a second request to have my account canceled as well as any future shipments since I di...

C
Cynthia Young
trustpilot.com Oct 01, 2025

False Advertising

False Advertising - After you put in your information, you get a pop-up saying that it is not a 30-day supply, just 10. I tried to back ou...

M
Maxwell Ross Wilkinson
trustpilot.com Oct 01, 2025

still waiting for first delivery …

still waiting for first delivery stealing more money out of account with...

m
margaret jones
trustpilot.com Oct 01, 2025

I do not recall apening £61.83- on 13…

I do not recall apening £61.83- on 13 april which...

A
ANGLOEXPERTISE ( ex AMALIADE)
trustpilot.com Oct 01, 2025

Their way of dealing: charge clients first, ask questions later

They were quick to charge me an unwanted subscription order of 75,24€ I never placed (bank fees included), even though I had never even received the i...

D
Denis O'Keeffe
trustpilot.com Oct 01, 2025

Initial Free trial

It is important to note the following. This was my initial purchase. Heal and Soothe 60 vegetarian capsules, which I reluctantly paid for. I did not r...

P
Pam Munday-Chanin
trustpilot.com Oct 01, 2025

I received initial tablets..did not…

I received initial tablets..did not work.They then tried on 3 occasions to t...

D
David Reynolds
trustpilot.com Oct 01, 2025

I m very upset with this company

I m very upset with this company I only subscribed for the initial one of payment for the trial period and never received the product and furthermore...

A
Alex Cartwright-Obasola
trustpilot.com Oct 01, 2025

I have not ordered heal and soothe

I have not ordered heal and soothe , but I am judging them on the great video and the poor customer management evidenced on Amazon and here on trust p...

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Conclusion

Across these reviews the most frequent consumer concerns relate to billing, trial-to-subscription transitions and difficulty cancelling or obtaining refunds. A minority of reviewers report clear product benefit and responsive customer support, including successful account pauses and pricing they consider reasonable. If you consider ordering, review trial and subscription terms carefully, keep screenshots of order confirmations, and monitor bank statements for unexpected debits. For disputed or unauthorized charges document communication attempts, request written confirmation of cancellations, and consider contacting your payment provider if charges continue.