Across these reviews the most frequent consumer concerns relate to billing, trial-to-subscription transitions and difficulty cancelling or obtaining refunds. A minority of reviewers report clear product benefit and responsive customer support, including successful account pauses and pricing they consider reasonable. If you consider ordering, review trial and subscription terms carefully, keep screenshots of order confirmations, and monitor bank statements for unexpected debits. For disputed or unauthorized charges document communication attempts, request written confirmation of cancellations, and consider contacting your payment provider if charges continue.
Examples from available reviews (Jan 2023 – Feb 2026).
Praises effective product and responsive, helpful customer service.
“It's VERY EASY TO CANCEL THE AUTO SHIP!”
Reports unauthorized charges and unhelpful, dismissive customer service.
“unauthorized charges totaling BGN 361.96”
Company repeatedly billed reviewer without their consent.
“They will keep charging your credit card.”
Product helped but reviewer was unexpectedly charged $132.
“I was charged $132 this morning and I don’t understand why.”
Many reviewers report issues with cancellations, refunds and unexpected charges; a small subset describes helpful, responsive staff and account controls.
Most reviews raise concerns about unauthorized charges, trial-to-subscription conversions and perceived poor value; a few customers say pricing is reasonable.
User experience varies: some report symptom relief and easy account pauses; many describe account access problems, delivery issues or adverse effects.
Some customers report symptom relief using Heal 'n' Soothe; others report no benefit, adverse reactions or describe the product as ineffective or suspect.
Numerous reviewers describe unresponsive, dismissive or automated replies and difficulty getting refunds; a minority report helpful, problem-resolving agents.
Overall impressions are divided: a few satisfied customers cite benefit and good service, while many report billing, delivery and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Overcharged and repeatedly sent products the reviewer did not order.
“They will send you stuff you didn't order.”
Experienced significant pain relief from the product within a week.
“I felt a difference in ONE WEEK!!”
Reports unexpected €68.18 charge and bank fraud investigation.
“This company took €68.18 from my account.”
Refund policy reportedly requires returning unopened bottles, contradicting guarantee.
“Apparently the only way to get a refund if the product does not work, is to send back all of the unopened bottles.”
Couldn't access free offer in UK due to country restriction.
“the free offer was not available in UK.”
Product caused severe diarrhea and reviewer cancelled subscription.
“Product caused severe diarrhea”
Ordered tablets never arrived and company ignored repeated emails.
“I ordered tablets on the 30th August which to date 14th November I have not received.”
Bank stopped an attempted £39 charge from this company.
“They tried to take £39 out of my account lucky virgin bank stopped it”
Experienced unexpected charges after cancelling subscription and refund.
“but next month again they charged to my different bank!!”
Reviewer reports hidden subscription charges and refusal to refund.
“they refused to refund but claim to have cancelled the subscription.”
Couldn't cancel subscription and incurred unwanted charges and bottles.
“I have tried to cancel twice sending emails and talking to bots.”
Alleges fraudulent recurring billing and difficulty cancelling subscription.
“Stay away from this company.”
Reports unauthorized charges and unhelpful, dismissive customer service.
“unauthorized charges totaling BGN 361.96”
Charged without ordering and had to cancel credit card.
“I never ordered from this company”
Reports an unexpected $58.83 credit card charge.
“A charge for $58.83 was placed on my credit card.”
Company ignored refund requests and charged multiple times.
“they completely ignore my requests for a refund.”
Product helped but reviewer was unexpectedly charged $132.
“I was charged $132 this morning and I don’t understand why.”
Company repeatedly billed reviewer without their consent.
“They will keep charging your credit card.”
Product relieved pain and pausing account stopped charges.
“I have been using Heal 'n' Soothe with great success.”
Praises effective product and responsive, helpful customer service.
“It's VERY EASY TO CANCEL THE AUTO SHIP!”
Cannot access account and reports unresponsive customer support.
“They have been unresponsive to my calls and email.”
Site misrepresented trial supply and still charged reviewer.
“you get a pop-up saying that it is not a 30-day supply, just 10.”
No delivery received yet continued charges and no reply.
“still waiting for first delivery stealing more money out of account with nothing delivered”
Questions an unexpected £61.83 bank charge and requests explanation.
“I do not recall apening £61.83- on 13 april”
Charged for unwanted subscription despite not receiving initial order.
“They were quick to charge me an unwanted subscription order of 75,24€”
Charged after initial trial; requests refund and data removal.
“I did not reorder or signup to my knowledge, any further product.”
Product didn't work and company attempted three £63.70 charges.
“They then tried on 3 occasions to take £63.70 from my acc9unt.”
Never received trial product yet billing continued despite request.
“never received the product and furthermore they continued to bill me”
Criticizes forced auto-subscriptions and poor customer management practices.
“stop the auto-subscriptions , it is fundamentally underhanded”
I recently had the pleasure of using the services offered by The Healthy Back Institute, and I must say that my experience was fantastic. Their focus on natural solutions for pain relief is truly remarkable, and it sets them apart from other providers in the industry.
What impressed me most about this institute was their commitment to evidence-based solutions. They don't just offer vague remedies; they have an extensive base of knowledge and resources that helps them deliver research-backed techniques designed to address specific types of pain.
Their team was incredibly professional throughout my journey with them, too. They were warm and welcoming yet always focused on ensuring I received the best possible care for my issue. They also provided me with helpful insights about how to maintain a healthy back moving forward.
Finally, I must mention that The Healthy Back Institute has been around for nearly 20 years now - which says something in itself! Their longevity reflects their ability to provide quality service consistently over time.
Overall, if you're looking for natural solutions for your pain problems or need guidance around maintaining a healthy back, then look no further than The Healthy Back Institute. It's an outstanding organization dedicated to making sure its customers live life without chronic pain
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Healthy Back Institute is a commercial provider of back-pain education and marketed supplements (including the Heal 'n' Soothe product line). People searching reviews typically look for information about product effectiveness, subscription or trial terms, billing and refund policies, delivery and customer-service responsiveness. When evaluating this company, check product labels, trial/subscription terms, return and refund policies, and independent clinical or regulatory information where available.