Many reviewers mention fast delivery, product photos that match what arrived, and customer support that helps when problems come up. Shoppers often point to competitive prices and an easy checkout. Some reviews describe canceled orders, missing packages, wrong items, or slow returns. Overall, many purchases go well, while a smaller group runs into clear fulfillment issues.
Examples from available reviews (Jan 2023 – Mar 2026).
Reviewer praises excellent customer service and good prices.
“Excellent customer service and great deals/prices.”
Item arrived on time and met expected quality.
“on time, quality as expected”
Order canceled as unavailable, item still listed, and refund incomplete.
“it was canceled they said it’s not available”
Reviewer still had not received their package.
“Still haven’t got my package”
Many reviews praise quick, helpful customer service that fixed shipping or order problems. Several describe staff as friendly and fast, and say they corrected address or delivery issues. A smaller set report poor results, including canceled orders, wrong items, or refunds that weren’t resolved.
Multiple reviewers point to lower prices and clear savings versus other sellers. Many link the simple buying process and pricing they were happy with to repeat purchases. Complaints about price are rare here.
Many shoppers describe an easy checkout and on-time delivery, and a few mention simple navigation. Some flag snags like long return timelines and deliveries that required someone to be present. The experience depends largely on whether fulfillment goes smoothly.
Many reviews say items matched the online photos and arrived as described. A few mention issues such as a stained item or receiving the wrong boot model. Positive feedback also includes notes that items were authentic and brand new.
Several reviewers describe detailed back-and-forth, including photo replies to questions. A small number mention missing return instructions or frustration that advertised items weren’t available. Communication works well when it happens, but returns and stock updates show occasional gaps.
Many customers describe very positive purchases from start to finish and say they would buy again. A clear minority report one-star experiences tied to cancellations, missing deliveries, or returns that weren’t sorted out. The reviews show a sharp split between frequent satisfied buyers and a smaller group dealing with fulfillment or post-purchase problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The reviewer's overall experience was superb.
“My experience was superb”
Order arrived quickly and matched the online pictures.
“I got my order quickly and exactly as pictured.”
Reviewer describes the service as fast and kind.
“FAST AND KINDLY”
Reviewer thanks the company for their service or product.
“Thank you so much”
Shopping experience was wonderful with very fast shipping.
“Wonderful shopping experience”
Reviewer still had not received their package.
“Still haven’t got my package”
Customer service and communication were excellent.
“Excellent customer service and communication”
Coat arrived promptly and matched online description; price was excellent.
“the coat is exactly as pictured and described online”
The overall process was smooth according to the reviewer.
“Everything was smooth.”
Reviewer found the service fast and reliable.
“fast and relaiable”
Return instructions were not yet received despite correspondence being prepared.
“I still have not received return instructions”
They sent a different boot model than the one requested.
“they sent me the boots,Atlante Ankle Boots”
Item delivery was delayed and required presence from DHL, causing frustration.
“It was DHL needing me to be present for the delivery”
Order arrived early and customer service was generally quick and helpful.
“Order delivered 2 days ahead of schedule”
Reviewer states customer service quality is low.
“Customer service is low”
Order canceled as unavailable, item still listed, and refund incomplete.
“it was canceled they said it’s not available”
Reviewer complains about advertised items being unavailable.
“Do not advertise items you do not have!!!”
Customer service was helpful organizing the return process.
“Good customer service, very helpful in getting returns organized.”
Item arrived on time and met expected quality.
“on time, quality as expected”
Fast delivery, authentic product, responsive support, and good interface.
“Received my product very fast, bought 2 sneakers.”
Customer service was excellent with timely, friendly responses.
“Excellent customer service.”
They provided detailed, photographed answers to dressmaker questions.
“Found answers to questions from dressmaker.”
Reviewer says they received great service from the company.
“Great service”
Watch was much cheaper than elsewhere and customer service was good.
“which was half the price anywhere else”
First order was wonderful and the reviewer expresses strong satisfaction.
“I love The List!”
Purchase was easy, product matched expectations, and priced substantially lower.
“Purchase was easy and transparent”
Timely delivery and successful purchase of a hard-to-find dress.
“I received my item in a very timely manner!”
Purse arrived quickly, was perfect, and reviewer would repurchase.
“The purse arrived very quickly.”
One item arrived stained and return instructions for that item were pending.
“arrived with a big stain.”
Reviewer praises excellent customer service and good prices.
“Excellent customer service and great deals/prices.”
Company successfully managed international shipping and tracked the package closely.
“The List took care of getting my dress from Italy to New York without a hitch !”
Order was canceled by the company.
“My order was canceled.”
Item arrived authentic and brand new within five days.
“arrived Authentic & Brand New within a 5 day timeframe”
Customer service corrected a delivery typo and shopping was positive.
“Very helpful customer service”
Good customer service with fast free shipping and wide selection.
“Great costumer service and fast, free shipping both ways.”
Delivery and return processing took too long for the reviewer.
“The delivery and the return is too long”
Company maintained close communication and the reviewer was satisfied.
“You guys stayed in close communication before receiving my package”
They found rare jeans in their size and received very fast shipping.
“The List was the ONLY place with my size !”
I recently purchased items from 'The List', an online marketplace for curated luxury products. I am thoroughly impressed with my experience shopping on this platform. The website is user-friendly and easy to navigate, which made finding what I wanted a breeze.
What stood out the most was the vast selection of luxury fashion, watches, jewelry, interior decor and art available on 'The List'. Every item is carefully selected by expert curators from only the best boutiques in the world. I felt confident that every purchase would be of exceptional quality.
Another positive aspect was their customer service team. They were prompt in responding to any questions or concerns I had about my order and ensured all issues were resolved efficiently.
Overall, shopping at 'The List' was a great experience. As someone who values high-end products and appreciates excellent service, I highly recommend them to others looking for curated luxury goods online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The List is an online retailer selling apparel and accessories. The site shows product listings with photos, prices, and stock status. Customers order online, pay securely, and track shipments. The company offers customer support and a returns process for order problems.