Customer feedback for The Lobby in these reviews highlights issues with substitutions, return logistics, and refund timing. One reviewer reports receiving a lower-quality substitute, having to print their own return label, and waiting two weeks without a refund despite a prompt cancellation acknowledgement. Prospective buyers should check stock and return policies before ordering and retain shipping and tracking documentation. If return speed and product accuracy are priorities, consider confirming availability and refund timelines with The Lobby prior to purchase.
Examples from available reviews (Feb 2026).
Ordered a jumpsuit, received a low-quality substitute and no refund yet.
“What a waste of time and money!”
Customer reports a low-quality substitute item and delayed refund processing despite an initial prompt cancellation response.
Reviewer called the purchase a "waste of time and money," citing poor substitute quality and no timely refund.
Order substitutions, missing return label, and the need to print a label led to a frustrating returns process for the buyer.
The reviewer described the substitute item as low quality compared with the advertised product and expectations.
Mixed signals: a quick response to cancel was noted, but follow-up communication on refund and stock issues was insufficient.
Overall negative: the buyer warned others, citing substitution, extra return effort, and a pending refund after two weeks.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
What a waste of time and money! They advertise what they don't have in stock and when you demand a refund it becomes a joke. I ordered a jumpsuit and was very specific on the color and size. I received an email with a stock photo for my review and it stated "we do not have this in stock" so we can either substitute or you can cancel." At that point I didn't know what to expect so I opted for a substitute but it was low quality. Shipment arrived but with no return label, so I had to go on the website and print out my own. I packed everything neatly and sent it priority mail, tracking infos all provided by the seller. It has been 2 weeks and still no refund! They did respond quickly to "cancel order" but obviously not refund immediately like it states. BUYER BEWARE!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Lobby is an online retail brand consumers search for when evaluating clothing orders, returns and customer service. This summary compiles available customer feedback to help shoppers understand common issues such as order substitutions, return handling, and refund timing.