One customer says they received a low-quality substitute instead of the jumpsuit they ordered. They also say they still haven’t received a refund and call the purchase a waste of time and money. There are no other reviews to compare. Despite the complaint, the single review gives a relatively high numeric rating.
Examples from available reviews (Mar 2026).
Ordered a jumpsuit, received a low-quality substitute and no refund yet.
“What a waste of time and money!”
The only service problem mentioned is a fulfillment mix-up: a substitute item arrived instead of the ordered jumpsuit. The reviewer also says their refund is still unresolved. These are the only service notes provided.
The reviewer calls it a waste of money and links that to the item’s low quality. This point appears only once among the available reviews.
The customer says they lost time dealing with the order and then waiting on the refund. The single review doesn’t mention any positive experience.
The reviewer says the item they received was lower quality than expected. This quality complaint appears only in this one review.
The refund still being outstanding points to a gap in follow-up or customer service. No other communication details show up in the reviews.
The only review describes a bad outcome even though it includes a relatively high numeric rating. With just one review, there’s no clear pattern of satisfaction or dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
What a waste of time and money! They advertise what they don't have in stock and when you demand a refund it becomes a joke. I ordered a jumpsuit and was very specific on the color and size. I received an email with a stock photo for my review and it stated "we do not have this in stock" so we can either substitute or you can cancel." At that point I didn't know what to expect so I opted for a substitute but it was low quality. Shipment arrived but with no return label, so I had to go on the website and print out my own. I packed everything neatly and sent it priority mail, tracking infos all provided by the seller. It has been 2 weeks and still no refund! They did respond quickly to "cancel order" but obviously not refund immediately like it states. BUYER BEWARE!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Lobby runs an online clothing store. It offers product pages with photos, prices, and size details. Customers can place orders online and pay through the site. Shipping choices, return steps, and support contact options are posted. The storefront typically lists ready-to-wear clothing and accessories.