The Lovery
Reviews & Experiences
We've collected and analyzed customer feedback for The Lovery to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Aug 2025 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Reviewer reports sneaky subscription scheme and unhelpful customer service.
“you’re locked in paying for more and more.”
Returned item was received but refund not processed and charged.
“still no response and shop pay still askes for money.”
Items were backordered and the company failed to communicate delays.
“they do not communicate that until you inquire why your order has not shipped out from the warehouse.”
Ordered books with no shipping confirmation and unresponsive support team.
“The AI agent is useless.”
Multiple packages missed at Christmas and customer service failed to resolve.
“Absolutely incompetent customer service wrapped in niceties.”
Purchased gift later learned it was backordered until March 2026.
“item was actually back-ordered until March 2026”
Reviewer cannot reach human support and finds chat overly automated.
“absolutely impossible to speak to anyone at Lovevery.”
Paid for order not delivered and received only a partial refund.
“They took my money, never delivered my order”
Reviewer disappointed the playmat is polyester despite its high price.
“the mat was polyester for a whopping $235.”
Toys and books are well-made and durable despite being pricey.
“well-made and have withstood multiple kids.”
Customer service is described as non-existent and unresponsive to issues.
“Their 'customer service' is non existent.”
Did not receive the e-card and still awaiting a response.
“Did not receive e-card - still waiting for a response”
Website gift flow lacks sender identification and missing a $100 card option.
“there’s no way to let the recipient know who sent it.”
Company operates on a subscription model and continues charging credit cards.
“They will keep charging your credit card!”
Cancelled subscription but company continues charging and ignores enquiries.
“I cancelled my subscription but they keep charging me !”
Toys are good but customer service is poor, prompting cancellation.
“customer service is so bad that I just cancelled my subscription”
Activation link never arrived and customer service is unreachable in UK.
“the activation link never arrived.”
Product quality liked but customer service sent wrong item and was unhelpful.
“took my money and sends the wrong product”
Customer service poor; delivery attempted once to wrong address and overpriced.
“only attempted one delivery to the wrong address.”
Subscription order not received and no human customer support available.
“There is no phone number, no email, no way to speak to a human.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About The Lovery
We've collected and analyzed customer feedback for The Lovery to provide you with unbiased insights.