Several reviews describe repeat subscription charges and billing disputes that never get resolved. Some customers report late shipments and backordered items with no advance notice. A small group praises the toys’ durability and craftsmanship. A few comments mention gaps in the website gift flow and difficulty reaching a human support agent.
Examples from available reviews (Aug 2025 – Mar 2026).
Reviewer reports sneaky subscription scheme and unhelpful customer service.
“you’re locked in paying for more and more.”
Returned item was received but refund not processed and charged.
“still no response and shop pay still askes for money.”
Items were backordered and the company failed to communicate delays.
“they do not communicate that until you inquire why your order has not shipped out from the warehouse.”
Toys and books are well-made and durable despite being pricey.
“well-made and have withstood multiple kids.”
Many reviews point to ongoing billing problems, including charges that continue after cancellation and refunds that never come through. Numerous customers say orders didn’t arrive or arrived incorrectly, and support did not fix the issues. A smaller group liked the products but still canceled because support fell short.
Several reviewers question the price, with one calling out an expensive polyester playmat as a specific letdown. Others say the toys are well-made and hold up over time, suggesting strong longevity. Price concerns show up more often than clear statements that the products are worth the cost.
Multiple complaints focus on automated chat and not being able to reach a human. One review says the gift flow lacks a sender ID and doesn’t offer a $100 gift-card option, pointing to checkout friction. These issues appear in only a small set of comments but hit important buying moments.
Product feedback appears less often than service complaints and runs mixed. Some reviewers describe toys and books that stay durable through heavy use. Another review criticizes a high-priced mat for using low-quality material.
Several reviews mention no heads-up about backorders or shipping delays. Multiple customers say support only responds after they reach out, and automated agents don’t give helpful answers. A handful also cite missing e-cards or activation links that never get resolved.
Overall, the reviews split between frequent operational problems and occasional product praise. Most negative feedback centers on billing, refunds, delivery, and slow or ineffective support. A smaller set highlights toy durability, leaving a polarized picture of the experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Reviewer reports sneaky subscription scheme and unhelpful customer service.
“you’re locked in paying for more and more.”
Returned item was received but refund not processed and charged.
“still no response and shop pay still askes for money.”
Items were backordered and the company failed to communicate delays.
“they do not communicate that until you inquire why your order has not shipped out from the warehouse.”
Ordered books with no shipping confirmation and unresponsive support team.
“The AI agent is useless.”
Multiple packages missed at Christmas and customer service failed to resolve.
“Absolutely incompetent customer service wrapped in niceties.”
Purchased gift later learned it was backordered until March 2026.
“item was actually back-ordered until March 2026”
Reviewer cannot reach human support and finds chat overly automated.
“absolutely impossible to speak to anyone at Lovevery.”
Paid for order not delivered and received only a partial refund.
“They took my money, never delivered my order”
Reviewer disappointed the playmat is polyester despite its high price.
“the mat was polyester for a whopping $235.”
Toys and books are well-made and durable despite being pricey.
“well-made and have withstood multiple kids.”
Customer service is described as non-existent and unresponsive to issues.
“Their 'customer service' is non existent.”
Did not receive the e-card and still awaiting a response.
“Did not receive e-card - still waiting for a response”
Website gift flow lacks sender identification and missing a $100 card option.
“there’s no way to let the recipient know who sent it.”
Company operates on a subscription model and continues charging credit cards.
“They will keep charging your credit card!”
Cancelled subscription but company continues charging and ignores enquiries.
“I cancelled my subscription but they keep charging me !”
Toys are good but customer service is poor, prompting cancellation.
“customer service is so bad that I just cancelled my subscription”
Activation link never arrived and customer service is unreachable in UK.
“the activation link never arrived.”
Product quality liked but customer service sent wrong item and was unhelpful.
“took my money and sends the wrong product”
Customer service poor; delivery attempted once to wrong address and overpriced.
“only attempted one delivery to the wrong address.”
Subscription order not received and no human customer support available.
“There is no phone number, no email, no way to speak to a human.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Lovery makes developmental play products for infants and toddlers. It sells curated play kits and individual items such as toys and board books tied to early childhood stages. Orders are placed through its online store and shipped through its fulfillment service. Many products come with activity guides and age-based play suggestions the company provides.