Reviewers most often praise The Perfect Rug for product quality, accurate custom sizing and a helpful sample process — several buyers report rugs matching samples and good materials. Positive comments frequently note an easy ordering experience and attentive customer reps. However, a recurring cluster of complaints concerns delivery execution, white‑glove coordination, returns and post‑delivery repair or communication issues. If you consider purchasing, order samples first, confirm delivery/white‑glove details in writing, and document any condition issues on arrival to reduce risk.
Examples from available reviews (Dec 2021 – Feb 2026).
After delivery rugs arrived damaged and customer service mishandled repairs.
“the company responded by sending me a video instructing me on how to repair it myself.”
Paid for white-glove service but rug was misdelivered and dumped on porch.
“Not exactly the white glove service I paid for.”
Customer service was quick and helpful; custom rugs arrived perfectly.
“More than exceeded my expectations.”
Website was easy to use and customer service was attentive.
“when you call, you get personal attention.”
Mixed reports: many customers praised helpful reps and sample support, while a substantial group reported delayed orders, return fees, and repair disputes.
Views vary: several customers felt rugs were worth the price after sampling, while a smaller set reported color or quality issues that reduced perceived value.
Generally positive: the website, ordering and sample processes are frequently praised; a few users found navigation confusing or experienced long order delays.
Mostly positive: many reviewers describe excellent materials, accurate custom sizing and well‑protected shipments; a minority reported torn serging or color mismatches.
Split experiences: several reviewers report proactive delivery updates and quick replies, while others describe unanswered emails, conflicting delivery notes, or poor follow‑up.
Overall impressions skew positive for product and design, but persistent negative reports about delivery and after‑sales service create notable caution for buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Binding color choice disappointed and left reviewer underwhelmed for the price.
“I wish the serge color matched better.”
Puzzle rugs allow washing individual pieces and are convenient.
“you can wash one by one and piece together.”
Custom-sized rug fit perfectly and ordering, service, delivery were flawless.
“The ordering process, customer service and delivery was flawless.”
Upgraded backing did not prevent rugs from shifting on carpet.
“Unfortunately, the rugs walk very quickly when placed on carpet.”
Doormat's quality and colors met expectations; delivery was slow but preannounced.
“Quality and colors were all I hoped for.”
Calypso rug fit perfectly, looked beautiful, and was comfortable and easy to clean.
“It fits the space perfectly and looks beautiful!”
Sisal rug was too thick for door clearance but suitable for someone else.
“it was too thick to allow the doors to open over it.”
I was really looking forward to having a good time while browsing for a rug on the internet.
I am well aware that purchasing a rug online may be a dangerous endeavor.
For my family room, I was looking for a low-cost patterned rug, so I decided to take a chance from The Perfect Rug online shop.
Nonetheless, the unfavorable evaluations were correct: The site's interface is not user-friendly for those who are new to the internet (or even intermediate).
The website is difficult to navigate, as there are numerous dead ends and no clear directions.
I was given the incorrect size rug and had problems returning it to the store.
I had to pay $69.00 for the return.
However, the rug is yet to be delivered to my residence.
It has been nearly 30 days and no one has returned my calls or responded to my emails, nor has anyone offered to assist me with this matter.
It is my intention to register a complaint with the Better Business Bureau, and I am currently in the process of doing so.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Perfect Rug is an online retailer focused on made-to-measure and standard-area rugs, samples, and installation services. The company offers custom sizing, rug finishing (binding/serging) and delivery options that include standard and white‑glove handling. Consumers searching reviews typically look for details on product quality, delivery, returns, and customer support.