Reviews Analyzed
21
We Collect & Analyze Reviews
The Shade Store
Experiences & Reviews
The Shade Store is a U.S.-based retailer of custom window treatments, offering made-to-measure shades, blinds, drapery and motorized options. The company operates showrooms in multiple U.S. cities alongside an online ordering platform, and provides measurement and professional installation services, sample swatches, and product warranties. Consumers researching The Shade Store typically look for product range, customization, installation support, and service policies when comparing window-treatment providers.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
22d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Many reviewers report poor installation and after-sales service, with unresolved fixes and long waits; a minority praise helpful, responsive local staff.
Share of mentions
Weak
20%
💰
Value for money
Several customers say costs did not match outcomes: high-priced orders with defects, denied refunds, or extra charges led to poor perceived value.
Share of mentions
Weak
7%
⚡
User experience
Some shoppers describe smooth showroom visits and easy sampling; many report lengthy installation delays, repeated service visits, and coordination problems.
Share of mentions
Weak
17%
🔧
Product quality
Numerous reports cite defective or damaged shades, noisy motors, misalignment, and drapery issues; a smaller set of reviews describe durable, well-installed products.
Share of mentions
Weak
15%
📞
Communication
A large share of reviews describe unreturned calls/emails, slow or conflicting responses, and months-long waits; a few note prompt local replies.
Share of mentions
Weak
20%
⭐
Overall experience
Aggregate sentiment is negative: many customers report unresolved problems and long timelines, while some consistently cite positive local showroom experiences.
Share of mentions
Weak
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – October 2025).
Bad experience with The Shade Store
"Our experience with The Shade Store was very disappointing. While the sales process started well, the installation and post-sale service was horrible...."
Torben Colberg
Trustpilot
Oct 01, 2025
Featured for: Large order, extensive installation failures
Terrible Customer Service and Defective Install
"It has been an ongoing terrible experience with getting shades and curtains for my brand new space. The product took five weeks to arrive. The install..."
Vadim Alden
Trustpilot
Oct 01, 2025
Featured for: Installer damaged property, no follow-up
We had a fantastic experience…
"We had a fantastic experience purchasing our new roller shades from Lisa Smith at The Shade Store in Newport Beach. The store is well-stocked with a g..."
Don Sheridan
Trustpilot
Oct 01, 2025
Featured for: Positive showroom experience, flawless installation
A Positive Experience at The Shade Store
"I recently had the pleasure of purchasing window treatments from The Shade Store, and I must say that my experience was nothing short of exceptional. This company offers a vast selection of shades, blinds, curtains, and drapes made with high-quality materials. One thing that stood out to me was their website's ease-of-use. It was effortless to navigate through the different options available for my home. Ordering free swatches allowed me to make an informed decision without feeling rushed or pressured. The customer service representatives were friendly, knowledgeable and provided valuable advice on selecting the perfect window treatment suitable for my preferences. Overall, I am delighted with my purchase from The Shade Store. Their products are beautiful and durable while receiving top-notch customer support throughout the process. If you're in need of new window treatments for your home or office space, definitely consider using this company!"
Erdman
Collected.reviews
Feb 12, 2023
Featured for: Easy website, helpful support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Torben Colberg
trustpilot.com
Oct 01, 2025
Bad experience with The Shade Store
Our experience with The Shade Store was very disappointing. While the sales process started well, the installation and post-sale service was horrible....
V
Virginia Morris
trustpilot.com
Oct 01, 2025
I live in West Los Angeles
I live in West Los Angeles, and I can't speak highly enough about Michelle who came ou...
W
William HENRY
trustpilot.com
Oct 01, 2025
650$ for 3x1.5 window and came without…
650$ for 3x1.5 window and came without a valance. Designer, Jennifer Amos says oh thats extra. Waited 6 w...
W
Wenbin Zhu
trustpilot.com
Oct 01, 2025
Got a defective solar shade for 2x the…
Got a defective solar shade for 2x the market...
A
Annelise Fratella-Lentz
trustpilot.com
Oct 01, 2025
Zero response to issues
Zero response to issues. Awful customer service. It’s been almost a...
C
CW
trustpilot.com
Oct 01, 2025
Extremely poor customer service
Extremely poor customer service. Took 3 months to get a broken shade picked up, fixed, and returned. Phone calls and emails not returned and when I fi...
V
Vadim Alden
trustpilot.com
Oct 01, 2025
Terrible Customer Service and Defective Install
It has been an ongoing terrible experience with getting shades and curtains for my brand new space. The product took five weeks to arrive. The install...
V
Victoria Kelley
trustpilot.com
Oct 01, 2025
It was the worst experience ever
It was the worst experience ever....
B
Burrows PA
trustpilot.com
Oct 01, 2025
This is beyond unacceptable
This is beyond unacceptable. We had a huge install at our property in Laguna beach. The shades started off great but one has failed. Trying to get in...
D
Daniel McCarthy
trustpilot.com
Oct 01, 2025
terrible customer services...
terrible customer services.... avoid this company. I'v been trying f...
J
Jackie
trustpilot.com
Oct 01, 2025
avoid like the plague
absolutely non-existent customer service. AVOID LIKE THE PLAGUE!!! I spent 1000's of dollars on shades and went into the shade store to ask how to cle...
D
Daniel McCarthy
trustpilot.com
Oct 01, 2025
Very poor after care and customer…
Very poor after care and customer services. One of my blinds w...
D
Diane Barksdale
trustpilot.com
Oct 01, 2025
I’m not sure why people aren’t…
I’m not sure why people aren’t satisfied with this place but I had a great experience with Janet from the Boca Raton, Florida location. Very p...
D
Don Sheridan
trustpilot.com
Oct 01, 2025
We had a fantastic experience…
We had a fantastic experience purchasing our new roller shades from Lisa Smith at The Shade Store in Newport Beach. The store is well-stocked with a g...
P
Patty Helberg
trustpilot.com
Oct 01, 2025
Poor instillation
Poor instillation, wrong size on...
N
Niki Myrto
trustpilot.com
Oct 01, 2025
I am writing to formally express my…
I am writing to formally express my disappointment with the service I have received regarding the faulty romains I purchased from your store on [purch...
D
David S
trustpilot.com
Oct 01, 2025
I wish I had read the Trustpilot…
I wish I had read the Trustpilot reviews before purchasing. Many of the concerns shared here align with my own experience. Over the past 2–3 years, we...
T
TWalton
trustpilot.com
Oct 01, 2025
Rude store driver
Don’t know about the stores, but a driver with The Shade Store printed on the van was super rude to me on one of the Nashville highways today...
M
Mona
trustpilot.com
Oct 01, 2025
Stay away from this business
Stay away from this business. I have had terrible experience. The quality of the shades drapes are not good. I had shades that started to rip off in l...
J
José María Tomé
trustpilot.com
Oct 01, 2025
Worst customer experience ever
Worst customer experience ever. Contacted them on October 24th to fix one of their products that I...
Conclusion
Across the provided reviews, the most common consumer issues relate to installation, after-sales service, product defects, and slow or absent responses. Several reviewers describe long waits for repairs or replacement, damaged installations, and difficulty getting timely communication. Conversely, multiple reviews highlight positive local showroom interactions, helpful sales staff, and seamless installs—suggesting variability by location and installer. Consumers considering The Shade Store should verify installation timelines, confirm local installer availability, get a named contact for post-sale support, and document defects promptly to support warranty claims.