Across the provided reviews, the most common consumer issues relate to installation, after-sales service, product defects, and slow or absent responses. Several reviewers describe long waits for repairs or replacement, damaged installations, and difficulty getting timely communication. Conversely, multiple reviews highlight positive local showroom interactions, helpful sales staff, and seamless installs—suggesting variability by location and installer. Consumers considering The Shade Store should verify installation timelines, confirm local installer availability, get a named contact for post-sale support, and document defects promptly to support warranty claims.
Examples from available reviews (Feb 2023 – Feb 2026).
Installation and post-sale service were slow and unsatisfactory.
“installation and post-sale service was horrible.”
Installer damaged walls and company failed to communicate repair plans.
“The installer botched the job, damaging my brand new walls”
Seamless purchase and flawless installation with helpful salesperson.
“installation flawless.”
Pleasant purchasing experience with quality products and helpful customer service.
“my experience was nothing short of exceptional.”
Many reviewers report poor installation and after-sales service, with unresolved fixes and long waits; a minority praise helpful, responsive local staff.
Several customers say costs did not match outcomes: high-priced orders with defects, denied refunds, or extra charges led to poor perceived value.
Some shoppers describe smooth showroom visits and easy sampling; many report lengthy installation delays, repeated service visits, and coordination problems.
Numerous reports cite defective or damaged shades, noisy motors, misalignment, and drapery issues; a smaller set of reviews describe durable, well-installed products.
A large share of reviews describe unreturned calls/emails, slow or conflicting responses, and months-long waits; a few note prompt local replies.
Aggregate sentiment is negative: many customers report unresolved problems and long timelines, while some consistently cite positive local showroom experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Broken motor after one year and company refused to fix it.
“Broken motor after one year”
Multiple replacement failures and five months of unresponsive follow-up.
“Stay away from the Shade Store.”
Transaction cancelled after measurement charge and refund still pending five weeks.
“Cancelled transaction one day after 700$ charge for measurement.”
Appointments missed and follow-up promises were ignored, causing lost business.
“No call, no follow-up email.”
Multiple measurement and product errors left a two-year unfinished project.
“bad measurements, fabrics not matching to the wrong curtain hardware”
Year-long unresolved issues with incorrect curtains and repeated failures.
“I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.”
Company shipped wrong parts and delayed fixes despite full payment.
“they hold you hostage once they have your money”
Poor workmanship and damaged or malfunctioning products were installed.
“they zip tied the whole thing together!!”
A defective shade required reordering all four and paying again.
“Shade store sent us a defective shade in a set of four together”
Installation failed; multiple defective or mis-measured shades and no company response.
“no one has followed up or taken responsibility.”
Installation and post-sale service were slow and unsatisfactory.
“installation and post-sale service was horrible.”
Michelle came to give a quote and was very helpful.
“She was very helpful.”
Item arrived incomplete and communication about installation was poor.
“650$ for 3x1.5 window and came without a valance.”
Received a defective solar shade and got no replacement response.
“Got a defective solar shade for 2x the market price.”
No response and product remains uninstalled nearly a year later.
“Zero response to issues.”
Repair took three months with poor communication and conflicting information.
“Extremely poor customer service.”
Installer damaged walls and company failed to communicate repair plans.
“The installer botched the job, damaging my brand new walls”
Reviewer experienced no support or care from the company team.
“No support or care from the team”
A failed shade and repeated attempts to get repairs were unsuccessful.
“We have called 5 times, sent 6 emails.”
Months-long attempts to get a blind fixed with poor product quality.
“terrible customer services.... avoid this company.”
Customer service ignored complaints after cleaning advice ruined shades.
“absolutely non-existent customer service. AVOID LIKE THE PLAGUE!!!”
Faulty blind left unreplaced for almost four months.
“It’s been almost 4 months and still no replacement.”
Janet at Boca Raton location was professional and responsive.
“Very professional, very helpful, and very accommodating.”
Seamless purchase and flawless installation with helpful salesperson.
“installation flawless.”
Incorrect sizing and poor follow-up after installation.
“Poor instillation, wrong size on one of the shades.”
They refused to replace faulty romains, so buyer obtained another supplier.
“the refusal to replace the defective item has left me dissatisfied.”
Large custom order suffered major installation delays and poor responsiveness.
“Once they have your payment, communication and accountability disappear.”
A company-branded driver behaved rudely on the highway while merging.
“a driver with The Shade Store printed on the van was super rude to me”
Poor product quality and disrespectful staff caused long refund disputes.
“The quality of the shades drapes are not good.”
Product repair requested three months ago still not addressed.
“Three months and they don't have anyone to help me.”
I recently had the pleasure of purchasing window treatments from The Shade Store, and I must say that my experience was nothing short of exceptional. This company offers a vast selection of shades, blinds, curtains, and drapes made with high-quality materials.
One thing that stood out to me was their website's ease-of-use. It was effortless to navigate through the different options available for my home. Ordering free swatches allowed me to make an informed decision without feeling rushed or pressured.
The customer service representatives were friendly, knowledgeable and provided valuable advice on selecting the perfect window treatment suitable for my preferences.
Overall, I am delighted with my purchase from The Shade Store. Their products are beautiful and durable while receiving top-notch customer support throughout the process. If you're in need of new window treatments for your home or office space, definitely consider using this company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Shade Store is a U.S.-based retailer of custom window treatments, offering made-to-measure shades, blinds, drapery and motorized options. The company operates showrooms in multiple U.S. cities alongside an online ordering platform, and provides measurement and professional installation services, sample swatches, and product warranties. Consumers researching The Shade Store typically look for product range, customization, installation support, and service policies when comparing window-treatment providers.